Issuetrak vs. PointInsight Comparison


Issuetrak 4.7 out of 5 stars	PointInsight LinkEdge Technologies
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Issuetrak	PointInsight
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Issuetrak: About For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!	PointInsight: About PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.
Issuetrak: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported	PointInsight: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Issuetrak: Audience Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.	PointInsight: Audience Companies searching for an advanced Issue Tracking solution
Issuetrak: Support Phone Support Supported 24/7 Live Support Supported Online Supported	PointInsight: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Issuetrak: API Offers API Supported	PointInsight: API Offers API Not Supported
Issuetrak: Screenshots and Videos View more images or videos	PointInsight: Screenshots and Videos View more images or videos
Issuetrak: Pricing $27/month per agent Agent-only Team plans or Unlimited Free User Support Plans. Cloud or On-Premises deployment. Monthly fee, Annual subscription, or one-time billing. Our powerful free users have 50 optional permissions set by your administrator. Find out how affordable Issuetrak is for your team with a free personalized quote, trial or demo by one of our Product Experts! Free Version Not Supported Free Trial Supported	PointInsight: Pricing $500 one-time payment Free Version Not Supported Free Trial Not Supported
Issuetrak: Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.9 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	PointInsight: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Issuetrak: Pros & Cons from Real Users Pros It collects support requests from different channels and centralizes every complaint on one page. It also helps to understand the representative ability and performance. Its knowledge base feature is great. It automates the tracking of requests and tickets. Gives a notification when a new ticket is generated. Issuetrak is a platform that allows customers to have the help they need, and this increases the level of engagement through the scheduled appointments. Besides, the tool contains of email management, a formal way of engaging different persons. Finally, Issuetrak has a solid knowledge base, that allows business users to have the quality content to share with their stakeholders. The feature I like the most is all things are categorized and its easy to use. You can see almost all issues here. We use it every day to work, I love it. Information can be tracked and is very easy to access when you need to go back and check your ticket. Very customizable. Like the ability to extract raw data sets on whatever we need.Easy to use, easy to install. I'm all for it. Cons The user interface of its dashboard is complicated. Issuetrak is highly competitive, and there is absolute help from the customer help persons without requesting extra costs. The one thing I think they can improve is their user interface. Other than this there are not many cons. It would be great if all the information was available on one scrollable page. Not enough time and money invested, not integrated with finance or third party software.
Issuetrak: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	PointInsight: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Issuetrak: Company Information Issuetrak Founded: 1992 United States www.issuetrak.com	PointInsight: Company Information LinkEdge Technologies Founded: 1988 United States linkedge.com
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Issuetrak: Categories Bug Tracking Supported Complaint Management Supported Customer Service Supported Help Desk Supported Issue Tracking Supported ITSM Supported	PointInsight: Categories Help Desk Supported Issue Tracking Supported
Issuetrak: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Complaint Management Features Case Management Supported Complaint Classification Supported Corrective Actions (CAPA) Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Supported Social Media Monitoring Not Supported Survey Management Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Not Supported Self Service Portal Supported	PointInsight: Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Supported Scheduling Supported Task Management Supported
Issuetrak: Integrations AWS Lambda Supported Active Directory Supported Airtable Supported Asana Supported Azure DevOps Supported GitHub Supported GoTo Supported Google Analytics Supported HubSpot CRM Supported HubSpot Customer Platform Supported Mailchimp Supported Microsoft Entra ID Supported Microsoft Teams Supported MySQL Supported OAuth Supported Salesforce Supported ServiceNow Supported Slack Supported Zapier Supported Show More Integrations View All 20 Integrations	PointInsight: Integrations AWS Lambda Not Supported Active Directory Not Supported Airtable Not Supported Asana Not Supported Azure DevOps Not Supported GitHub Not Supported GoTo Not Supported Google Analytics Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Mailchimp Not Supported Microsoft Entra ID Not Supported Microsoft Teams Not Supported MySQL Not Supported OAuth Not Supported Salesforce Not Supported ServiceNow Not Supported Slack Not Supported Zapier Not Supported Show More Integrations
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