InfoCision vs. Viable Comparison


InfoCision InfoCision Management Corp	Viable	+	+
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Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. 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About InfoCision is a provider of traditional call center services to advanced training solutions. We offer call center tools that shorten calls, blend alternative channels, and increase customer satisfaction. Working in & enhancing your existing call center atmosphere, tools pre-fill customer data and demographics, score incoming calls, train call center agents with eLearnings & simulations, measure quality, motivate staff, and more. InfoCision is the leading provider of direct marketing solutions for companies across a range of industries. We help our clients make informed decisions that maximize their return on investment. From traditional call center services to advanced training solutions, we are your full-service marketing service provider. Discover how we can help fulfill your business' marketing needs. Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele.	About Our process for analyzing qualitative data used to be incredibly manual, and a huge time suck. With their AI, we're able to find the needle in the haystack really easily. Go beyond sentiment analysis with a weekly report of the most important compliments, complaints, questions, and requests sorted by volume and urgency. Each theme tracks changes over time and contains a summary, urgency score, product sub-themes, user profiles, and more. Use viable to analyze sales call transcripts, customer support tickets, market research, employee surveys, and more. Our platform includes unlimited seats and integrations at every tier, no matter the size of your company. You just need 500 data points to get started. Each section of our report includes details on the people discussing that theme. Our AI uses customer traits and metadata to run true analysis and make recommendations based on details like NPS scores, customer tiers, regions, and more — the same way a human would.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies and brands in search of a direct marketing solution to maximize their return on investment and optimize their services	Audience Companies searching for an advanced Qualitative Data Analysis solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $600 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information InfoCision Management Corp Founded: 1982 United States www.infocision.com	Company Information Viable Founded: 2020 United States www.askviable.com
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Categories Call Center Supported Call Tracking Supported Corporate Wellness Supported Customer Service Supported Data Analysis Supported Data Visualization Supported eLearning Authoring Tools Supported Employee Communication Tools Supported Employee Engagement Supported Employee Monitoring Supported Employee Recognition Supported Qualitative Data Analysis Supported Remote Support Supported Telephony Supported	Categories AI Data Analytics Supported Artificial Intelligence Supported Qualitative Data Analysis Supported

Integrations Delighted Not Supported Facebook Supported Front Not Supported GPT-4 Not Supported Instagram Supported Intercom Not Supported Nekton.ai Not Supported Numeracle Supported Pendo Not Supported Salesforce Not Supported SurveyMonkey Not Supported Typeform Not Supported X (Twitter) Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 4 Integrations	Integrations Delighted Supported Facebook Not Supported Front Supported GPT-4 Supported Instagram Not Supported Intercom Supported Nekton.ai Supported Numeracle Not Supported Pendo Supported Salesforce Supported SurveyMonkey Supported Typeform Supported X (Twitter) Not Supported Zapier Supported Zendesk Supported Show More Integrations View All 11 Integrations
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