IceLink

IceLink

LiveSwitch
+
+

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About

Gain the highest level of control over your video applications so that you can build the exact user experience that you want. Fully customize the media pipeline to receive media from any point and open up powerful customization opportunities. Discover the benefit of IceLink's flexible APIs which allow you to customize the video experience in any way you want. Spend less time learning the entire WebRTC stack, and more time developing great apps. With our products you can get started faster. Gain access to the exact audio levels of all streams in real time with just one line of code. Breathe easy with enterprise-grade security including DTLS, perfect forward secrecy and end-to-end AES-128bit encryption.

About

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations in need of an advanced Communications Platform as a Service solution

Audience

IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

LiveSwitch
Founded: 2008
Canada
www.frozenmountain.com/products-services/icelink/

Company Information

IntelePeer
Founded: 2003
United States
intelepeer.com/platform/

Alternatives

ApiRTC

ApiRTC

Apizee

Alternatives

Dolby.io

Dolby.io

Dolby
MirrorFly

MirrorFly

CONTUS TECH

Categories

Categories

Call Center Features

Blended Call Center Supported
Call Logging Not Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

SIP Trunk Features

Automatic Fail-over Routing Not Supported
Call Data Records Not Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Not Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Integrations

Amazon Not Supported
Cisco Webex Not Supported
Facebook Not Supported
IBM watsonx Assistant Not Supported
Mailgun Not Supported
Mailjet Not Supported
Microsoft Teams Not Supported
Numeracle Not Supported
Salesforce Not Supported
Slack Not Supported
Smartsheet Not Supported
Viber Not Supported
WhatsApp Not Supported
Zendesk Not Supported

Integrations

Amazon Supported
Cisco Webex Supported
Facebook Supported
IBM watsonx Assistant Supported
Mailgun Supported
Mailjet Supported
Microsoft Teams Supported
Numeracle Supported
Salesforce Supported
Slack Supported
Smartsheet Supported
Viber Supported
WhatsApp Supported
Zendesk Supported
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Claim IceLink and update features and information
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