IceLink

IceLink

LiveSwitch
+
+

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About

Gain the highest level of control over your video applications so that you can build the exact user experience that you want. Fully customize the media pipeline to receive media from any point and open up powerful customization opportunities. Discover the benefit of IceLink's flexible APIs which allow you to customize the video experience in any way you want. Spend less time learning the entire WebRTC stack, and more time developing great apps. With our products you can get started faster. Gain access to the exact audio levels of all streams in real time with just one line of code. Breathe easy with enterprise-grade security including DTLS, perfect forward secrecy and end-to-end AES-128bit encryption.

About

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations in need of an advanced Communications Platform as a Service solution

Audience

One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

LiveSwitch
Founded: 2008
Canada
www.frozenmountain.com/products-services/icelink/

Company Information

Infobip
Founded: 2006
Headquartered in London, Infobip has 60+ offices on 6 continents
www.infobip.com

Alternatives

ApiRTC

ApiRTC

Apizee

Alternatives

Dolby.io

Dolby.io

Dolby
Freshchat

Freshchat

Freshworks
MirrorFly

MirrorFly

CONTUS TECH

Categories

Categories

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Not Supported

Conversational Marketing Features

Appointment Scheduling Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Supported
Group Messaging Not Supported
Human Handover Supported
Lead Distribution Not Supported
Lead Qualification Not Supported
Mobile Messaging Supported
Multi-Channel Communication Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

IVR Features

Call Center Supported
Call Logging Not Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Not Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Not Supported
MMS Not Supported
Mobile Coupons Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Integrations

Aritic Desk Not Supported
Avatier Identity Anywhere Not Supported
Azure Marketplace Not Supported
CREDITONLINE Not Supported
Dialogflow Not Supported
Digiphy Not Supported
D•engage Not Supported
Kasisto KAI Not Supported
KonnectzIT Not Supported
Mapp Marketing Cloud Not Supported
Microsoft Dynamics 365 Marketing Not Supported
Navixy Not Supported
Rayven Not Supported
Rows Not Supported
Solutions by Text Not Supported
Stackreaction Not Supported
Synerise Not Supported
VK Not Supported
Wavetec Appointment and Booking Not Supported
Wufoo Not Supported

Integrations

Aritic Desk Supported
Avatier Identity Anywhere Supported
Azure Marketplace Supported
CREDITONLINE Supported
Dialogflow Supported
Digiphy Supported
D•engage Supported
Kasisto KAI Supported
KonnectzIT Supported
Mapp Marketing Cloud Supported
Microsoft Dynamics 365 Marketing Supported
Navixy Supported
Rayven Supported
Rows Supported
Solutions by Text Supported
Stackreaction Supported
Synerise Supported
VK Supported
Wavetec Appointment and Booking Supported
Wufoo Supported
Claim IceLink and update features and information
Claim IceLink and update features and information
Claim Infobip and update features and information
Claim Infobip and update features and information