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About

Free open source ITGlue alternative - Client IT Documentation, Ticketing, Invoicing and Accounting Web Application for MSPs (Managed Service Providers). ITFlow consolidates common MSP requirements (ticketing, wiki/docs, CMDB and accounting) into one tool. ITFlow is primarily targeted towards Managed Service Providers but may also be suitable for internal IT departments.

About

Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Managed Service Providers

Audience

Multinational companies or companies with a large number of outsourced services and MSPs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

$0 per month Freemium
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ITFlow
Founded: 2019
United States
itflow.org

Company Information

Xurrent
Founded: 2010
United States
www.xurrent.com

Alternatives

Startly

Startly

Startly Labs

Alternatives

Spiceworks MSP

Spiceworks MSP

Spiceworks
CloudRadial

CloudRadial

Azurative
Freshservice

Freshservice

Freshworks
Kaseya BMS

Kaseya BMS

Kaseya

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

Cloud Cost Management Features

Cost Reduction Optimization
Dashboard
Data Import/Export
Data Storage
Data Visualization
Resource Usage Reporting
Roles / Permissions
Spend and Cost Reporting

Configuration Management Features

Access Control / Permissions
Application Deployment
Automated Provisioning
Infrastructure Automation
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

BMC Helix CMDB
BMC Helix ITSM
Indent
Jira
Jira Work Management
Microsoft Azure
Okta
Teamstack

Integrations

BMC Helix CMDB
BMC Helix ITSM
Indent
Jira
Jira Work Management
Microsoft Azure
Okta
Teamstack
Claim ITFlow and update features and information
Claim ITFlow and update features and information
Claim Xurrent and update features and information
Claim Xurrent and update features and information