Howazit MemberXP

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Howazit:

About

Collect customer feedback at relevant touchpoints, measure customer experience, including metrics like NPS, CSAT and CES, and then take smart actions based on collected feedback to improve customer experience and business performance. Collect inputs from consumers while perfectly balancing between top user experience and the need to have as much relevant data as possible. Howazit business logic engine enables advance customizations capabilities through the entire customer journey.
MemberXP:

About

We help credit unions create brand-defining member experiences through Voice of Member feedback collection and a powerful, industry-specific analytics platform. A complete view of every member experience metric all in one place for every stakeholder to see. Real-time, every channel, every day. MemberXP is made to measure the touchpoints of every member's experience. From joining the credit union to getting a loan to using your mobile app, we'll ask the right questions to pinpoint the highs and lows and your unique member journeys. Don't get stuck with a single listening post or multiple vendors. With MemberXP you can collect member feedback where and when members want to interact. Online, mobile, phone, tablets, and more. Because MemberXP was designed specifically for retail finance, our proprietary analytics give you answers to critical credit union-specific questions. MemberXP's proprietary alerts and tracking help you build member loyalty.
Howazit:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
MemberXP:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Howazit:

Audience

We help customer experience managers, customer service and marketers achieve their goals with CX tools and best practices.
MemberXP:

Audience

Companies interested in a solution to improve the collection, management and action on customer experience data
Howazit:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
MemberXP:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Howazit:

API

Offers API Supported
MemberXP:

API

Offers API Not Supported
Howazit:

Screenshots and Videos

MemberXP:

Screenshots and Videos

Howazit:

Pricing

$150/month
Free Version Not Supported
Free Trial Supported
MemberXP:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Howazit:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
MemberXP:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Howazit:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
MemberXP:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Howazit:

Company Information

Howazit
Founded: 2013
Israel
www.howazit.com
MemberXP:

Company Information

MemberXP
United States
www.memberxp.com
Howazit:

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MemberXP:

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MemberXP:
Howazit:
MemberXP:
Howazit:

Categories

Chatbot Supported
Guest Messaging Supported
Lead Nurturing Supported
Live Chat Supported
NPS Supported
Patient Engagement Supported
Survey Supported
MemberXP:

Categories

NPS Supported
Survey Supported
Howazit:

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Not Supported
Review Generation Supported
Review Monitoring Not Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported
MemberXP:

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Survey Management Not Supported
Howazit:

Integrations

Eloqua Supported
Facebook Not Supported
Intercom Supported
Kigo Supported
Mews Supported
Microsoft Dynamics 365 Supported
Microsoft PowerPoint Not Supported
Optima Supported
Priority Software Supported
Salesforce Supported
Tanda Supported
Twilio Supported
X (Twitter) Not Supported
Yelp Not Supported
Zapier Supported
MemberXP:

Integrations

Eloqua Not Supported
Facebook Supported
Intercom Not Supported
Kigo Not Supported
Mews Not Supported
Microsoft Dynamics 365 Not Supported
Microsoft PowerPoint Supported
Optima Not Supported
Priority Software Not Supported
Salesforce Not Supported
Tanda Not Supported
Twilio Not Supported
X (Twitter) Supported
Yelp Supported
Zapier Not Supported
Howazit:
Claim Howazit and update features and information
Claim Howazit and update features and information
MemberXP:
Claim MemberXP and update features and information
Claim MemberXP and update features and information