Homeowner CentralConstellation HomeBuilder Systems
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ServicePROHelp Desk Technology International
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About
Homeowner Central was built specifically for new home builders and developers, offering fully interactive homeowner and builder specific portals that enhance the homeowner experience. Homeowners can access a wealth of information from any device through engaging and intuitive web portals, allowing home builders to provide first in class homeowner care initiatives. An interactive homeowner portal provides room-by-room access to unit-specific information including appliances, operating manuals, maintenance schedules, and warranty information. A builder portal allows access to detailed project information like trades and specifications, homeowner contacts, service requests, messaging, deficiency reporting, and more. A service request management system tracks and manages warranty-based homeowner service requests. A deficiency review app to automate your pre-delivery inspection process and key-release sign-off.
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About
Automate your service desk with ServicePRO! Whether you want to auto-route incoming emails, escalate requests, monitor service level agreements, or send custom status notifications to stakeholders, you can use ServicePRO’s robust rule engine to do it all with an intuitive rule designer interface. Manage requests assigned to you and your team easily from one place. Easily create and manage service requests to effectively service your customers. Set alerts and notifications to keep your support reps and customers updated in real-time. Quickly and efficiently log new requests for common issues. Choose from multiple project templates to manage multi-task activities and automate standard processes. Capture additional data to quickly resolve issues, lower resolution times and enhance reporting. An alert is an automated notification indicating that a predefined event has occurred, and some action is needed.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Home builders and developers
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Audience
Companies searching for an enterprise grade service desk request management software
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationConstellation HomeBuilder Systems
Founded: 2004
Canada
www.constellationhb.com/products/homeowner-central/
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Company InformationHelp Desk Technology International
www.servicepro.solutions
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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