Helpy vs. PROXY Pro Comparison


Helpy Helpy.io, Inc.	PROXY Pro PROXY Networks	+	+
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About Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data and integrate with the tools you already use to keep data private and secure. Helpy has been installed over 500,000 times, with both the open source and pro version in use around the Globe.	About Hosted or On-Premise remote support software for IT departments and helpdesk. With Proxy Networks, you can provide remote desktop and troubleshoot PCs, servers and mobile devices securely. Our encryption, authentication and privileged access management allows our customers to define their own security levels and flexible remote access policies. PROXY Pro is easy to use and designed to fit any budget, making it easy to meet even the most complex remote desktop management needs. We provide remote access software for all platforms, including virtual computers and Thin Clients, regardless of the user’s system. Use our PROXY Deployment Tool and manage host settings anytime to create custom configurations for remote access to your machines, or use our web-based Host on Demand (HOD) for all your clientless remote access connections. Proxy Networks' software supports any system or endpoint, enabling IT professionals to provide remote support immediately and securely both.
Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Not Supported
Audience Any company that faces data security and privacy compliance challenges- GDPR, CCPA, FERPA, GLBA, HIPAA, etc.	Audience A remote support software solution for IT departments and helpdesk
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Supported Free Trial Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Super good support desk center that provides ticketing and other support options. It's free which is nice. Cons Very basic so if you need white label it's not possible.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Helpy.io, Inc. Founded: 2016 United States helpy.io	Company Information PROXY Networks Founded: 2006 United States www.proxynetworks.com
Alternatives Zammad	Alternatives LogMeIn Resolve GoTo
Helpie Helpie WP	Dameware Remote Support SolarWinds
Helpy Chat Elice	DeskRoll Remote Desktop Tomsk
Octopora	N-able N‑central N-able
Deskpro View All	LogMeIn Rescue GoTo View All
Categories Help Desk Supported	Categories Help Desk Supported ITSM Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features ITSM Features Asset Tracking Supported Availability Management Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Not Supported
Integrations No info available.	Integrations No info available.
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