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About

Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!

About

Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails. Create accountability and share the workload by assigning requests to individual team members. Know where every support email stands by marking them as open, closed or pending. No more requests slipping through the cracks. See your Shopify customer inside Keeping without ever leaving Gmail. Advanced reporting gives you the data you need to know how your team responds to customers. Track the first response time, volume of requests, and how each of your team members responds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams that want a shared inbox solution for email, SMS, and WhatsApp

Audience

Companies looking for a powerful Email Management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$8 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Helpwise
Founded: 2019
United States
helpwise.io

Company Information

Keeping
Founded: 2019
Brookyn, NY
www.keeping.com

Alternatives

Alternatives

Gmail

Gmail

Google
Yahoo! Mail

Yahoo! Mail

Yahoo!

Categories

Categories

Email Management Features

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Gmail
Shopify
Zapier
Dialpad Connect
Dropbox
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
KonnectzIT
Pabbly Connect
Pipedrive
Salesflare
Slack
Stripe
Trello
Twilio
WhatsApp
Zendesk Sell

Integrations

Gmail
Shopify
Zapier
Dialpad Connect
Dropbox
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Integrately
JustCall
KonnectzIT
Pabbly Connect
Pipedrive
Salesflare
Slack
Stripe
Trello
Twilio
WhatsApp
Zendesk Sell
Claim Helpwise and update features and information
Claim Helpwise and update features and information
Claim Keeping and update features and information
Claim Keeping and update features and information