Helpwise vs. Keeping Comparison


Helpwise 5.0 out of 5 stars	Keeping
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Helpwise	Keeping
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Helpwise: About Shared Inbox for your Team Email, SMS & WhatsApp accounts. Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc. As business grows, it becomes a struggle to manage customer, sales or internal emails (billing, hiring) across the company. And, then we make a blunder by sharing email logins among team members. We understand the chaos that it creates because we have been through the same pain during our previous gigs & businesses. So, this is exactly why we built Helpwise - the shared inbox that really works! We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services. Basically, you won't miss them here. Every team member will get own separate login to access same email address. So, no more password sharing. Better security with higher productivity!	Keeping: About Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get organized in a new section of your mailbox and are separated from your regular emails. Create accountability and share the workload by assigning requests to individual team members. Know where every support email stands by marking them as open, closed or pending. No more requests slipping through the cracks. See your Shopify customer inside Keeping without ever leaving Gmail. Advanced reporting gives you the data you need to know how your team responds to customers. Track the first response time, volume of requests, and how each of your team members responds.
Helpwise: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Keeping: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Helpwise: Audience Teams that want a shared inbox solution for email, SMS, and WhatsApp	Keeping: Audience Companies looking for a powerful Email Management platform
Helpwise: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Keeping: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
Helpwise: API Offers API Not Supported	Keeping: API Offers API Not Supported
Helpwise: Screenshots and Videos View more images or videos	Keeping: Screenshots and Videos View more images or videos
Helpwise: Pricing No information available. Free Version Not Supported Free Trial Supported	Keeping: Pricing $8 per user per month Free Version Not Supported Free Trial Supported
Helpwise: Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Keeping: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Helpwise: Pros & Cons from Real Users Pros Easy way to manage multiple inboxes for a team in one dashboard. Can assign messages to each other as well. Love how easy it is to add inboxes for an entire team to manage and collaborate within. Streamlines support. Cons There are not any cons that I can think of for now. It's a little tricky to set up and UI/ux could be updated to simplify.
Helpwise: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Keeping: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Helpwise: Company Information Helpwise Founded: 2019 United States helpwise.io	Keeping: Company Information Keeping Founded: 2019 Brookyn, NY www.keeping.com
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Helpwise: Categories Email Clients Supported Email Management Supported Help Desk Supported	Keeping: Categories Email Management Supported
Helpwise: Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Not Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Helpwise: Integrations Gmail Supported Shopify Supported Zapier Supported Copper Supported Dialpad Connect Supported Dropbox Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Integrately Supported JustCall Supported Pipedrive Supported Quickwork Supported Slack Supported Stackreaction Supported Trello Supported Twilio Supported WhatsApp Supported Zendesk Sell Supported Zoho CRM Supported Show More Integrations View All 25 Integrations	Keeping: Integrations Gmail Supported Shopify Supported Zapier Supported Copper Not Supported Dialpad Connect Not Supported Dropbox Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Integrately Not Supported JustCall Not Supported Pipedrive Not Supported Quickwork Not Supported Slack Not Supported Stackreaction Not Supported Trello Not Supported Twilio Not Supported WhatsApp Not Supported Zendesk Sell Not Supported Zoho CRM Not Supported Show More Integrations View All 4 Integrations
Helpwise: Claim Helpwise and update features and information Claim Helpwise and update features and information	Keeping: Claim Keeping and update features and information Claim Keeping and update features and information