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About

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

About

Remote takes communication to the next level. Join multiple people on a call, where you can all see what someone is looking at. But it’s more than that: XR allows you to take actions, like literally pointing it at what you’re talking about. You can connect to drones, robots, and autonomous vehicles to get different viewpoints or see areas inaccessible to humans. You can share 3D models in the middle of the call, along with traditional 2D graphs, charts, and images. Remote even allows for real time translation for maximum international communication and problem-solving. XR is the future of the industrial sector because of the impact it has on communication. This is as close as you can get to walk through the facility with a team of experts without putting everyone on a plane for everything from customer troubleshooting to complex on-site field reports.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field Service, Call Center, Contact Center, Manufacturing

Audience

Companies searching for an AR Remote Collaboration solution to open up new levels of communication, collaboration, and problem solving

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Help Lightning has an instant live chat, which many customers use for contacting the management. Two, Help Lightning has no complexity; therefore, suitable for even people with less IT skills. The design that Help Lightning has is friendly and colorful.

Cons

  • I have screened Help Lightning and no flaw or operational mistake I have discovered. The purpose for this program is attained ASAP.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

Company Information

VIRNECT
Founded: 2016
South Korea
www.virnect.io/remote

Alternatives

Alternatives

Librestream

Librestream

Librestream Technologies
Blitzz

Blitzz

Blitzz Remote Support
Plutomen Connect

Plutomen Connect

Plutomen Technologies
REFLEKT Remote

REFLEKT Remote

RE'FLEKT

Categories

Categories

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
VIRNECT Make
VIRNECT View

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
VIRNECT Make
VIRNECT View
Claim Help Lightning and update features and information
Claim Help Lightning and update features and information
Claim VIRNECT Remote and update features and information
Claim VIRNECT Remote and update features and information