VIRNECT RemoteVIRNECT
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Related Products
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About
Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance.
We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.
Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.
Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.
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About
Remote takes communication to the next level. Join multiple people on a call, where you can all see what someone is looking at. But it’s more than that: XR allows you to take actions, like literally pointing it at what you’re talking about. You can connect to drones, robots, and autonomous vehicles to get different viewpoints or see areas inaccessible to humans. You can share 3D models in the middle of the call, along with traditional 2D graphs, charts, and images. Remote even allows for real time translation for maximum international communication and problem-solving. XR is the future of the industrial sector because of the impact it has on communication. This is as close as you can get to walk through the facility with a team of experts without putting everyone on a plane for everything from customer troubleshooting to complex on-site field reports.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Field Service, Call Center, Contact Center, Manufacturing
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Audience
Companies searching for an AR Remote Collaboration solution to open up new levels of communication, collaboration, and problem solving
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$75,000 per year
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHelp Lightning
Founded: 2016
United States
helplightning.com
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Company InformationVIRNECT
Founded: 2016
South Korea
www.virnect.io/remote
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Categories |
Categories |
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Augmented Reality Features
3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality
Collaboration Features
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work Features
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
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Integrations
Genesys Cloud CX
IFS Field Service Management
Salesforce
VIRNECT Make
VIRNECT View
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Integrations
Genesys Cloud CX
IFS Field Service Management
Salesforce
VIRNECT Make
VIRNECT View
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