HelloDuty vs. My Country Mobile Comparison


HelloDuty Brrng Limited	My Country Mobile	+	+
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About HelloDuty is a cloud customer-engagement and contact-center platform for businesses that manage customer calls, messaging and follow-up. It combines virtual telephony and call-center tools with configurable IVR and USSD journeys, call routing, recording, monitoring and analytics. Teams can use it to handle customer interactions, capture leads and manage follow-up through CRM features, automated SMS and WhatsApp messaging, and connections to third-party CRMs, help desks and payment services. HelloDuty also provides campaign and workflow capabilities for outreach and customer support, with integrations documented for services including Salesforce, Zendesk, Freshdesk, Zoho, Odoo and M-Pesa. The platform is aimed at organizations operating in African markets, including financial services and agent networks.	About AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human support
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Supported
Audience Fintechs, banks, agent networks and other businesses in Africa that run customer calls, messaging and lead follow-up.	Audience Small businesses that need a VoIP and call center solution
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $9.99/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.5 / 5 ease 4.5 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The AI voice assistant on My Country Mobile is quite useful. It answers simple questions from leads, takes calls around the clock, and even sets up appointments for me without me having to do anything. I set it up quickly, and it's caught a lot of questions that I would have missed otherwise. It feels like you have another team member. The automation features cut down our manual workload and keep our day-to-day operations running smoothly. The interface is easy for new agents to get comfortable with, and onboarding required almost no training. Call recordings and transcriptions give our supervisors better clarity when reviewing conversations. Overall, the platform fits well into our daily workflow and supports the pace at which our team operates. Cons The voice tone options are good, but could add more accents The reporting section could use a bit more flexibility for custom data views.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Brrng Limited Founded: 2020 Kenya helloduty.com	Company Information My Country Mobile Founded: 2010 United Arab Emirates www.mycountrymobile.com
Alternatives Voxbay	Alternatives Zoho Voice Zoho
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Categories Call Center Supported	Categories Business VoIP Supported Call Center Supported Contact Center as a Service (CCaaS) Supported
	Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported
Integrations Freshdesk Supported Salesforce Supported Zendesk Supported Dynamics 365 Commerce Not Supported Dynamics 365 Customer Service Not Supported Enthu.ai Not Supported Front Not Supported HubSoft Not Supported HubSpot CRM Not Supported Intercom Not Supported Klaus Not Supported M-PESA Supported OneHash CRM Not Supported Pipedrive Not Supported Slack Not Supported Stackreaction Not Supported Zapier Not Supported Zoho CRM Not Supported Zoho CRM Plus Not Supported Show More Integrations View All 6 Integrations	Integrations Freshdesk Supported Salesforce Supported Zendesk Supported Dynamics 365 Commerce Supported Dynamics 365 Customer Service Supported Enthu.ai Supported Front Supported HubSoft Supported HubSpot CRM Supported Intercom Supported Klaus Supported M-PESA Not Supported OneHash CRM Supported Pipedrive Supported Slack Supported Stackreaction Supported Zapier Supported Zoho CRM Supported Zoho CRM Plus Supported Show More Integrations View All 21 Integrations
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