Hatch vs. Kizen Comparison


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About Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services.	About Faster, Smarter Growth. Kizen helps companies grow faster and work smarter by leveraging cutting-edge technologies like intelligent automation, digital assistants, big data, and AI. Our next-gen software platform with Zoe, the world’s smartest digital business assistant, supercharges productivity and accelerates profitable growth for marketing, sales and experience teams across the globe, enabling seamless personalization at scale.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Home services industry	Audience Marketing and sales teams that want to personalize the customer experience
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing N/A Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 2.0 / 5 support 2.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked. Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat. Cons The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.	Pros & Cons from Real Users Pros The design team is always on top of it. The software is easy to use, intuitive, and responsive. No issues whatsoever. Kizen has improved collaboration among our team, increased productivity, and allowed us to gain better insight into our business. Our team had been using Salesforce for 4+ years and ended up having to pay for additional third-party applications to piece together a solution that still didn't work perfectly for us. The transition to Kizen from Salesforce was seamless, and the Kizen team was there to walk us through it every step of the way. We have been nothing short of impressed with Kizen's best-in-class product suite and team. Cons I don't have anything that I don't like about this software. As of now, we have been completely satisfied with Kizen.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Hatch Founded: 2016 United States www.usehatchapp.com	Company Information Kizen Founded: 2018 United States kizen.com
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Jobin.cloud	MoEngage
Pipedrive	Totango
Heyday AI Hootsuite View All	Comarch Loyalty Marketing Platform Comarch View All
Categories CRM Customer Communications Management Sales Enablement	Categories Business Intelligence CRM Customer Experience Customer Revenue Optimization (CRO) Email Marketing Experience Management Lead Scoring Marketing Automation Personalization Sales Sales Enablement
Show More Features Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content	CRM Features Calendar/Reminder System Call Logging Document Storage Email Marketing Internal Chat Integration Lead Scoring Marketing Automation Integration Mobile Access Quotes / Proposals Segmentation Social Media Integration Task Management Territory Management Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management Show More Features Business Intelligence Features Ad Hoc Reports Benchmarking Budgeting & Forecasting Dashboard Data Analysis Key Performance Indicators Natural Language Generation (NLG) Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend / Problem Indicators Visual Analytics Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Marketing Automation Features A/B Testing Analytics / ROI Tracking Artificial Intelligence Content / Blogging Platform Customizable CTAs Drip Campaigns Dynamic Content Landing Pages / Web Forms Lead Scoring Sales Intelligence Search Marketing Segmentation Social Marketing Website Visitor Tracking Personalization Features A/B Testing Abandoned Cart Saver Account Based Marketing Behavioral Targeting Campaign Segmentation Content Analytics Contextual Targeting Customer Profiles Experience Management Recommendation Engine Website Personalization
Integrations Facebook HubSpot CRM Microsoft Dynamics 365 QuickBooks Online Salesforce Zapier ActiveProspect Adobe Marketo Engage Builder Prime Calendly Hover Instagram LeadPerfection PandaDoc Porch SalesRabbit Stripe Trello Workato improveit! 360 Show More Integrations View All 29 Integrations	Integrations Facebook HubSpot CRM Microsoft Dynamics 365 QuickBooks Online Salesforce Zapier ActiveProspect Adobe Marketo Engage Builder Prime Calendly Hover Instagram LeadPerfection PandaDoc Porch SalesRabbit Stripe Trello Workato improveit! 360 Show More Integrations View All 45 Integrations
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