Hatch Tickets

Hatch Tickets

Hatch Tickets LTD
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About

Hatch is the AI growth engine for service businesses, with AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. Whether you're a one-crew shop or a national brand, Hatch scales the same conversion engine — AI-powered 1:1 communication — so you can grow without added headcount, complex software, or costly answering services.

About

Hatch Tickets is a UK booking and ticketing platform for leisure venues that sell timed sessions: soft play, trampoline parks, ice rinks, escape rooms, seasonal attractions and more. If people book a slot and places are limited, Hatch handles it. Each venue gets a branded booking page on its own subdomain. Payment goes straight into the venue's own Stripe account, so the venue is the merchant of record and Hatch never holds the money. Recurring sessions and one-off events, capacity limits with live availability, ticket types, add-ons, discount codes and off-peak pricing. QR tickets are scanned at the door on a phone or tablet, and a built-in till takes walk-ins on a card reader, so online and in-person reconcile. After the sale it builds the mailing list, asks visitors for a review and chases unfinished baskets. Multi-venue operators run several sites under one login, each with its own branding and Stripe account. No monthly fee. Just 3% at the point of sale.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Home services industry

Audience

UK leisure venues that sell timed sessions with limited capacity: soft play centres, trampoline parks, ice rinks, climbing centres, karting, mini-golf, escape rooms, seasonal and Christmas attractions, tastings and workshops. Typically independent, owner-operated single sites, plus small multi-site groups. The buyer is usually the owner or general manager rather than an IT team, so it has to work without a web developer or an in-house system. It suits any venue selling entry by time slot rather than open-ended admission, and anyone taking bookings online and walk-ins at the door who wants both in one place. It also fits seasonal operators, such as Christmas ice rinks, that trade for a few weeks a year

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

N/A
Free Version
Free Trial

Pricing

No monthly fee, 3% per booking
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked. Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat.

Cons

  • The downsides are that this app is faking it until they make it. It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls. We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews. You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road. They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information. By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hatch
Founded: 2016
United States
www.usehatchapp.com

Company Information

Hatch Tickets LTD
Founded: 2026
United Kingdom
hatchtickets.co.uk

Alternatives

Alternatives

ZoomInfo Sales

ZoomInfo Sales

ZoomInfo
ProVenue

ProVenue

Tickets.com

Categories

Categories

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Integrations

33 Mile Radius
Angi
Boostpoint
Facebook
HubSpot CRM
Ingage
JobNimbus
Jobber
LeadConduit
LeadPerfection
Leap
MarketSharp
Microsoft Dynamics 365
Porch
QuinStreet
SalesRabbit
Salesforce
ServiceMonster
Zapier
improveit! 360

Integrations

33 Mile Radius
Angi
Boostpoint
Facebook
HubSpot CRM
Ingage
JobNimbus
Jobber
LeadConduit
LeadPerfection
Leap
MarketSharp
Microsoft Dynamics 365
Porch
QuinStreet
SalesRabbit
Salesforce
ServiceMonster
Zapier
improveit! 360
Claim Hatch and update features and information
Claim Hatch and update features and information
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