HappySat vs. Hello Customer Comparison


HappySat Invarosoft	Hello Customer Insider Metrics	+	+
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About HappySat is a customer feedback platform built for MSPs that streamlines both CSAT (Customer Satisfaction) and NPS (Net Promoter Score) surveys through integration with PSA tools. It captures client feedback via a four-smiley-face CSAT system for everyday tickets, projects, and onboarding, while NPS surveys measure overall satisfaction. It provides real-time reporting and alerts, enabling MSPs to celebrate successes and promptly address negative responses. Seamless embedded survey functionality (via snippet code) works with major PSA systems, such as ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, making setup quick and centralizing feedback within existing workflows. HappySat can be used standalone or as part of Invarosoft’s Stack Saver bundles, offering comprehensive feedback collection and analysis in one platform.	About Hello Customer is the end-to-end customer feedback management platform that lets you collect, analyse and react to customer feedback in real-time. Set up customer satisfaction surveys with NPS, CSAT or CES and open feedback fields. Our AI engine ISAAC provides you with sentiment analysis and categorisation of the feedback so you can immediately see where your product or service is doing well or where you need to improve.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer-focused MSPs and service providers who want integrated, survey-based feedback (CSAT & NPS) directly within their PSA environment to enhance service quality and client retention	Audience Middle to Large size B2C Companies
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $49 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Invarosoft Founded: 2017 United States www.invarosoft.com/happysat/	Company Information Insider Metrics Founded: 2015 Belgium www.hellocustomer.com/en/
Alternatives Simplesat Pronto Holdings	Alternatives Delighted Qualtrics
SurveyStance	Userback
Marcom Robot Customer Feedback Tool Marcom Robot	SmileBack
Strategy Overview	Emotics Adoreboard
Nicereply View All	Zence Feedback Easyrewardz View All
Categories Customer Feedback Supported MSP Supported	Categories Customer Experience Supported Customer Feedback Supported
	Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Not Supported Bug Reports Not Supported Community Feedback Tools Not Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Not Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported
Integrations Autotask PSA Supported ConnectWise Automate Supported Freshdesk Not Supported HaloPSA Supported Hotjar Not Supported Invarosoft Supported Kaseya 365 Supported Microsoft Dynamics 365 Not Supported RepairShopr Supported Salesforce Not Supported Simplesat Supported SurveyMonkey Not Supported Syncro Supported Typeform Not Supported Usabilla Not Supported Zendesk Not Supported Show More Integrations View All 8 Integrations	Integrations Autotask PSA Not Supported ConnectWise Automate Not Supported Freshdesk Supported HaloPSA Not Supported Hotjar Supported Invarosoft Not Supported Kaseya 365 Not Supported Microsoft Dynamics 365 Supported RepairShopr Not Supported Salesforce Supported Simplesat Not Supported SurveyMonkey Supported Syncro Not Supported Typeform Supported Usabilla Supported Zendesk Supported Show More Integrations View All 8 Integrations
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