HappyFox vs. OTRS Comparison


HappyFox	OTRS OTRS Group	+	+
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About HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.	About OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small business that want to scale easily or large organizations interested in integrating a full enterprise solution	Audience
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9/agent/month Annual Pricing: Basic: $9/agent/month Team: $49/agent/month Pro: $99/agent/month Enterprise PRO: Contact us Monthly Pricing: Basic: $14/agent/month Team: $69/agent/month Pro: $119/agent/month Enterprise PRO: Contact us Unlimited Agents (Annual): Growth: $1,999/month Scale: $3,999/month Scale Plus: $5,999/month Ultimate: Contact us Free Version Free Trial	Pricing Based upon needs. Contact sales@otrs.com for a quote. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 4.0 / 5 support 4.0 / 5 Read all reviews
Pros & Cons from Real Users Pros HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page #1- Helpdesk metrics give strong gathered data to analyze. #2- Customer supports is very easy with this help desk. #3- Connect with international customers with this platform. Cons Its chatbot is very less capable. Doesn't gives a satisfactory response. #1- We had an overall positive experience with it.	Pros & Cons from Real Users Pros I like that it has a lot of features, especially that you can automatically create tickets from emails. You also have a lot of options for the frontend. Cons No cons. At first it's really hard, because the amount of functionality and settings is huge.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information HappyFox Founded: 2012 United States www.happyfox.com	Company Information OTRS Group Founded: 2003 Germany www.otrs.com
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Help Scout	N-able Take Control N-able
N-able Take Control N-able	Mint Service Desk OPGK Software
Zendesk	Freshservice Freshworks
Zoho Desk Zoho View All	Vivantio View All
Categories AI Customer Service AI Customer Support Agents Chatbot Complaint Management Customer Service Email Parser Help Desk Issue Tracking ITSM Knowledge Management Live Chat Service Desk Service Request Management	Categories Business Process Management Complaint Management Field Service Management Help Desk Incident Management IT Service ITSM Service Desk Tradesman Job Management Workflow Management
Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal	Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features Business Process Management Features Access Controls / Permissions Alerts / Notifications Business Process Automation Business Rules Management Collaboration Process Change Tracking Process Mapping Process Modeling & Design Visual Workflow Management Field Service Management Features Billing & Invoicing Contact Database Contract Management Customer Database Dispatch Management Electronic Signature Inventory Management Mobile Access Payment Collection in the Field Quotes / Estimates Routing Scheduling Service History Tracking Time Clock Work Order Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Workflow Management Features Access Controls/Permissions Approval Process Control Business Process Automation Calendar Management Compliance Tracking Configurable Workflow Customizable Dashboard Document Management Forms Management Graphical Workflow Editor Mobile Access No-Code Task Management Third Party Integrations Workflow Configuration
Integrations Jira Work Management Shift Constant Contact Lead Gen & CRM Dialpad Connect Facebook Google Workspace Inserve Insightly Jira Mailchimp Microsoft Teams NIM Netdata Olark Pipedrive ProjectManager RingCentral RingCX Shopify SyncDojo Zoho Directory Show More Integrations View All 40 Integrations	Integrations Jira Work Management Shift Constant Contact Lead Gen & CRM Dialpad Connect Facebook Google Workspace Inserve Insightly Jira Mailchimp Microsoft Teams NIM Netdata Olark Pipedrive ProjectManager RingCentral RingCX Shopify SyncDojo Zoho Directory Show More Integrations View All 10 Integrations
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