HappyFox vs. MaxiCloud Comparison


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About HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.	About Combine the capabilities of the best-of-breed Enterprise Asset Management solutions with the future-proof advantages of the cloud, and you get MaxiCloud, a complete asset management solution for your industry. Comes with base data, enhancements and configurations for your industry. Performance and security best practices are managed by BPD’s dedicated Global Infrastructure Team. High availability, 99.99% uptime, together with resilient options for Disaster Recovery. Monthly subscription cost per user for a fully managed service (licensing, support and infrastructure). Removes the set-up time and upfront cost of a world-class Maximo system. MaxiCloud caters to any sized business and scales easily. Whether it’s new projects, sites, users or extra licensing requirements, MaxiCloud grows with your organization. The best-of-breed asset management tools on the one platform, Mobility, Asset Health Monitoring, Scheduling, Archiving, Inventory Management, Permitting & more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small business that want to scale easily or large organizations interested in integrating a full enterprise solution	Audience Companies and enterprises seeking a proven cloud-ready EAM solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9/agent/month Annual Pricing: Basic: $9/agent/month Team: $49/agent/month Pro: $99/agent/month Enterprise PRO: Contact us Monthly Pricing: Basic: $14/agent/month Team: $69/agent/month Pro: $119/agent/month Enterprise PRO: Contact us Unlimited Agents (Annual): Growth: $1,999/month Scale: $3,999/month Scale Plus: $5,999/month Ultimate: Contact us Free Version Free Trial	Pricing $40 per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page #1- Helpdesk metrics give strong gathered data to analyze. #2- Customer supports is very easy with this help desk. #3- Connect with international customers with this platform. Cons Its chatbot is very less capable. Doesn't gives a satisfactory response. #1- We had an overall positive experience with it.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information HappyFox Founded: 2012 United States www.happyfox.com	Company Information BPD Zenith Founded: 1994 United Kingdom www.bpdzenith.com/bpd-solutions/maxicloud/
Alternatives Supportbench	Alternatives MaxiDent Maxim Software Systems
Help Scout	WebMaxy Survey WebMaxy
N-able Take Control N-able	UnderDefense
Zendesk	WebMaxy WhatsApp Commerce WebMaxy
Zoho Desk Zoho View All	ATSGOne ATSG View All
Categories AI Customer Service AI Customer Support Agents Chatbot Complaint Management Customer Service Email Parser Help Desk Issue Tracking ITSM Knowledge Management Live Chat Service Desk Service Request Management	Categories Fixed Asset Management
Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal
Integrations APIANT Constant Contact Lead Gen & CRM Desktop.com Dialpad Connect Facebook Jira Jira Work Management Keap Olark Salesforce Shopify Slack Stackreaction SurveyMonkey SyncDojo Truto WordPress Workers by Delos X (Twitter) Zapier Show More Integrations View All 39 Integrations	Integrations APIANT Constant Contact Lead Gen & CRM Desktop.com Dialpad Connect Facebook Jira Jira Work Management Keap Olark Salesforce Shopify Slack Stackreaction SurveyMonkey SyncDojo Truto WordPress Workers by Delos X (Twitter) Zapier Show More Integrations
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