HappyFox

HappyFox

5.0 out of 5 stars
HappyFox HappyLoop

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HappyFox:

About

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.
HappyLoop:

About

HappyLoop is an AI-driven platform designed to enhance SaaS applications by providing users with real-time, actionable data insights through a conversational interface. By integrating HappyLoop, SaaS providers can offer their clients instant data analysis, enabling faster decision-making and improved user engagement. The platform centralizes data from various sources within the SaaS environment, presenting a unified view that simplifies information access. HappyLoop's plug-and-play integration allows for quick deployment without extensive technical resources, saving development costs and time. Key features include real-time insights, advanced reporting, conversational actions, personalized user interfaces, data management capabilities, and generative AI functionalities. These tools empower users to perform tasks efficiently, leading to increased satisfaction and retention. HappyLoop has demonstrated success in boosting client revenue and reducing churn rates.
HappyFox:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
HappyLoop:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
HappyFox:

Audience

Small business that want to scale easily or large organizations interested in integrating a full enterprise solution
HappyLoop:

Audience

Companies looking for a solution to enhance user experience and drive revenue growth
HappyFox:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
HappyLoop:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
HappyFox:

API

Offers API Not Supported
HappyLoop:

API

Offers API Not Supported
HappyFox:

Screenshots and Videos

HappyLoop:

Screenshots and Videos

HappyFox:

Pricing

$9/agent/month
Annual Pricing:

Basic: $9/agent/month
Team: $49/agent/month
Pro: $99/agent/month
Enterprise PRO: Contact us

Monthly Pricing:

Basic: $14/agent/month
Team: $69/agent/month
Pro: $119/agent/month
Enterprise PRO: Contact us

Unlimited Agents (Annual):

Growth: $1,999/month
Scale: $3,999/month
Scale Plus: $5,999/month
Ultimate: Contact us
Free Version Not Supported
Free Trial Supported
HappyLoop:

Pricing

$650/month/unlimited usage
Unlimited usage
Free Version Not Supported
Free Trial Supported
HappyFox:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
HappyLoop:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
HappyFox:

Pros & Cons from Real Users

Pros

  • HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page
  • #1- Helpdesk metrics give strong gathered data to analyze. #2- Customer supports is very easy with this help desk. #3- Connect with international customers with this platform.

Cons

  • Its chatbot is very less capable. Doesn't gives a satisfactory response.
  • #1- We had an overall positive experience with it.
HappyFox:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
HappyLoop:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
HappyFox:

Company Information

HappyFox
Founded: 2012
United States
www.happyfox.com
HappyLoop:

Company Information

HappyLoop
Founded: 2022
United States
www.happyloop.com
HappyFox:

Alternatives

Supportbench

Supportbench

4.9 out of 5 stars
HappyLoop:

Alternatives

HappyFox:
Help Scout

Help Scout

4.6 out of 5 stars
HappyLoop:
HappyFox:
HappyLoop:
HappyFox:
Zendesk

Zendesk

4.3 out of 5 stars
HappyLoop:
HappyFox:
Zoho Desk

Zoho Desk

Zoho
4.9 out of 5 stars
HappyLoop:
Upland Rant & Rave

Upland Rant & Rave

Upland Software
HappyFox:

Categories

Chatbot Supported
Customer Service Supported
Email Parser Supported
Help Desk Supported
Issue Tracking Supported
ITSM Supported
Live Chat Supported
Service Desk Supported
HappyLoop:

Categories

AI Data Analytics Supported
HappyFox:

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Not Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Supported
Issue Tracking Supported
Quality Assurance Management Not Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported
HappyFox:

Integrations

Salesforce Supported
Aircall Supported
Asana Not Supported
BugHerd Supported
FreshBooks Supported
Google Workspace Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Jira Supported
Keap Supported
Olark Supported
Pipedrive Supported
Shopify Supported
Slaask Supported
Slack Supported
Stackreaction Supported
Truto Supported
WordPress Supported
Zendesk Not Supported
Zoho CRM Supported
HappyLoop:

Integrations

Salesforce Supported
Aircall Not Supported
Asana Supported
BugHerd Not Supported
FreshBooks Not Supported
Google Workspace Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Jira Not Supported
Keap Not Supported
Olark Not Supported
Pipedrive Not Supported
Shopify Not Supported
Slaask Not Supported
Slack Not Supported
Stackreaction Not Supported
Truto Not Supported
WordPress Not Supported
Zendesk Supported
Zoho CRM Not Supported
HappyFox:
Claim HappyFox and update features and information
Claim HappyFox and update features and information
HappyLoop:
Claim HappyLoop and update features and information
Claim HappyLoop and update features and information