SecureDesk

SecureDesk

Rubix Technology
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About

Getscreen.me cloud software allows you to connect to your desktop remotely via a direct link from your browser. If you need fast connect to the user's computer and help him solve a problem - use the quick support function. If you need to connect frequently, set up a permanent access. You can call a customer or ask a question in the chat window during a session - this saves time. And if you have a large company - create teams and work together under one account! Getscreen.me is absolutely safe. All transmitted data is encrypted by default with 128-bit AES algorithm inside WebRTC and SSL protocols. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

System administrators, remote working users, developers

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$5
Standard: from $5 per month
Advanced: from $80 per year
Enterprise: from $100 per year

Pay only for what you use!
Free Version Supported
Free Trial Not Supported

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 5.0 / 5
support 2.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The web client is the standout feature. It allows me to connect to my home PC from a restricted iPad using only the Safari browser. The permanent link feature makes access incredibly fast and simple. The connection is stable and the quality is high enough for reading text and browsing, which is exactly what I need.
  • Security: the service works over the HTTPS protocol, which includes AES encryption. Integrated with Chrome Extention, Telegram, Jira Service Desk, Zendesk, available for Windows, MacOS, Android, and Linux. It's free for non-commercial usage. Connect from browser.

Cons

  • Some useful features, like Black Screen mode, are premium and need to be unlocked. It would be better if these were included for free personal users.
  • No iOS app. But now I'm using Android so it's not a problem.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Getscreen.me
Founded: 2018
Cyprus
getscreen.me

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

Alternatives

Alternatives

HelpWire

HelpWire

Electronic Team, Inc.
AnyDesk

AnyDesk

AnyDesk Software

Categories

Remote Desktop Supported
Remote Support Supported
RMM Supported

Categories

Remote Support Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Supported
User Management Supported

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Integrations

Chaport Supported
Chatra Supported
Formilla.com Supported
Google Authenticator Supported
Google Chrome Supported
Jira Service Management Supported
JivoChat Supported
KonnectzIT Supported
LiveChat Supported
Omnidesk Supported
ServiceNow Supported
Telegram Supported
XEOX Supported
Zendesk Supported

Integrations

Chaport Not Supported
Chatra Not Supported
Formilla.com Not Supported
Google Authenticator Not Supported
Google Chrome Not Supported
Jira Service Management Not Supported
JivoChat Not Supported
KonnectzIT Not Supported
LiveChat Not Supported
Omnidesk Not Supported
ServiceNow Not Supported
Telegram Not Supported
XEOX Not Supported
Zendesk Not Supported
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Claim Getscreen.me and update features and information
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