InGeniusUpland Software
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Related Products
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About
Genius Learning is an advanced education-management platform designed to streamline student enrollment, monitor learning pathways, and deliver in-depth reporting across all programme elements. It centralizes key processes into one interface, enabling learners to browse, register, and track their progress while administrators manage education operations more efficiently. It provides a configurable hub with secure access, robust integrations, and tailored workflows, shifting from fragmented tools to a unified environment where data, workflows, and user experiences converge. With modules such as Genius Class (K-12 student information system), Genius CE (continuing education), Genius Enterprise (corporate training), and Genius LACES (adult-education and workforce development), it adapts to diverse educational markets, including K-12 schools, adult-education centres, government agencies, and corporate learning environments.
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About
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Educational institutions, corporate training teams and workforce-development organizations in search of a tool to manage learners, programmes and training workflows from a single system
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Audience
Enterprise sales and service teams with phone agents or a contact center
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGenius Learning
Founded: 2009
United States
geniuslearning.com
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Company InformationUpland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
Active Directory
Authorize.Net
Blackboard Learn
Braintree
Brightspace
Canvas
Credly
Moodle
Nelnet Velocity
PLATO
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Integrations
Active Directory
Authorize.Net
Blackboard Learn
Braintree
Brightspace
Canvas
Credly
Moodle
Nelnet Velocity
PLATO
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