Related Products
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About
Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.
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About
NetSpring brings the modeling flexibility and exploratory power of BI to self-service product analytics, working directly off any cloud data warehouse.
Key Functionality:
- Self-serve answers to any question, starting from a rich library of product analytics reports, with the ability to pivot seamlessly back and forth between any report and ad hoc visual data exploration
- Combine product instrumentation with any business data in your DW for context-rich analytics
- Avoid writing and maintaining complex SQL for funnel/path-type queries, but have the option of leveraging SQL for specialized analysis
Key Benefits:
- Full Business Context: Access any data in the DW. Deeply understand the drivers of retention, referrals, and revenue.
- Privacy & Security: Your customer data never leaves the DW. Maintain a single governed source of truth.
- Cost & Maintenance: Simply connect to the DW and self-serve. No data movement. Cost not tied to event volume.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Product owners who want to understand user behavior and increase product adoption
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Audience
Product, Growth, Data, and Analytics teams at Product-Led Technology Companies
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
$49/mo per seat
All plans include unlimited MTUs, unlimited Events and Data
- Growth (Starting at $49/mo per seat) - Enterprise (Contact us)
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationGainsight
Founded: 2009
United States
www.gainsight.com
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Company InformationNetSpring
Founded: 2019
United States
www.netspring.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Mobile App Analytics Features
A/B Testing
Supported
Channel Attribution
Supported
Cohort Analysis
Supported
Funnel Analysis
Supported
In-App Events Tracking
Supported
Push Notifications
Supported
Retention Tracking
Supported
Revenue Tracking
Not Supported
Uninstall Tracking
Supported
Web Analytics Features
Campaign Management
Not Supported
Conversion Tracking
Not Supported
Form Analytics
Not Supported
Goal Tracking
Supported
Keyword Tracking
Not Supported
Multiple Site Management
Not Supported
Pageview Tracking
Supported
Referral Source Tracking
Not Supported
Site Search Tracking
Not Supported
Time on Site Tracking
Not Supported
User Interaction Tracking
Supported
Customer Satisfaction Features
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Feedback Collection
Supported
Survey Management
Supported
Digital Adoption Platforms Features
Audience Segmentation
Supported
Content Creation
Not Supported
Contextual Guidance
Supported
Data Validation
Not Supported
In-App Training
Supported
Launch Management
Supported
Multi-Language
Not Supported
Self Service Tools
Supported
Surveys & Feedback
Supported
User Onboarding
Supported
Personalization Features
A/B Testing
Not Supported
Abandoned Cart Saver
Not Supported
Account Based Marketing
Not Supported
Behavioral Targeting
Supported
Campaign Segmentation
Not Supported
Content Analytics
Supported
Contextual Targeting
Not Supported
Customer Profiles
Not Supported
Experience Management
Supported
Recommendation Engine
Not Supported
Website Personalization
Supported
Product Management Features
Collaboration
Not Supported
Feedback Collection
Supported
Idea Management
Not Supported
Milestone Tracking
Not Supported
Prioritization
Not Supported
Product Roadmapping
Not Supported
Release Management
Not Supported
Requirements Management
Not Supported
Resource Management
Not Supported
Workflow Management
Not Supported
Survey Features
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Not Supported
Paper Survey
Not Supported
Question Branching
Supported
Question Library
Not Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
UX Features
Animation
Not Supported
For Mobile
Supported
For Websites
Supported
Heatmaps
Not Supported
Prototyping
Not Supported
Screen Activity Recording
Not Supported
Unmoderated Testing
Not Supported
Usability Testing
Not Supported
User Journeys
Supported
User Research
Not Supported
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Mobile App Analytics Features
A/B Testing
Not Supported
Channel Attribution
Supported
Cohort Analysis
Supported
Funnel Analysis
Supported
In-App Events Tracking
Not Supported
Push Notifications
Supported
Retention Tracking
Not Supported
Revenue Tracking
Not Supported
Uninstall Tracking
Not Supported
Product Analytics Features
Attribution
Supported
Automatic Data Capture
Not Supported
Churn Reporting
Supported
Customer Feedback Collection
Not Supported
Customer Guidance
Not Supported
Customer Journey Analytics
Supported
Data Export
Not Supported
Data History Retention
Supported
Data Labeling
Not Supported
Product Engagement Scoring
Supported
Real-Time Data Analysis
Supported
Touchpoint Analytics
Supported
User Segmentation
Supported
Web Analytics Features
Campaign Management
Not Supported
Conversion Tracking
Not Supported
Form Analytics
Supported
Goal Tracking
Not Supported
Keyword Tracking
Not Supported
Multiple Site Management
Not Supported
Pageview Tracking
Not Supported
Referral Source Tracking
Not Supported
Site Search Tracking
Not Supported
Time on Site Tracking
Not Supported
User Interaction Tracking
Not Supported
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Integrations
1mind
Supported
Adobe Marketo Engage
Supported
Aspireship
Supported
Beam AI
Supported
Databricks
Not Supported
Echoes
Supported
Ecosystems
Supported
Front
Supported
GTM Buddy
Supported
Hightouch
Supported
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Integrations
1mind
Not Supported
Adobe Marketo Engage
Not Supported
Aspireship
Not Supported
Beam AI
Not Supported
Databricks
Supported
Echoes
Not Supported
Ecosystems
Not Supported
Front
Not Supported
GTM Buddy
Not Supported
Hightouch
Not Supported
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