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About

Everything you need to turn your customers into your biggest growth engine. The Gainsight Customer Cloud brings together all the technology you need to ensure your customers easily adopt your products and achieve their desired outcomes with your company. Orchestrate the customer journey across every function and create clients for life by delivering great outcomes at scale. Combine deep SaaS product analytics with personalized in-app engagements to deliver exceptional user experiences. Capture feedback, close the loop with respondents, and discover insights to ensure an exceptional customer experience. An open platform that acts as a central hub for customer data systems and provides actionable insights to every employee to make better decisions in service of the customer. Scale revenue growth through whitespace analysis, upsell and cross-sell playbooks, and streamlined renewals processes.

About

Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Product owners who want to understand user behavior and increase product adoption

Audience

Small or emerging businesses

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$9.00/month/user
Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month

Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month

Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Gainsight
Founded: 2009
United States
www.gainsight.com

Company Information

Helprace
Founded: 2011
United States
helprace.com

Alternatives

Alternatives

HelpDesk

HelpDesk

HelpDesk.com

Categories

Categories

Customer Service Supported
Help Desk Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Not Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Not Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Mobile App Analytics Features

A/B Testing Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Supported
Retention Tracking Supported
Revenue Tracking Not Supported
Uninstall Tracking Supported

Personalization Features

A/B Testing Not Supported
Abandoned Cart Saver Not Supported
Account Based Marketing Not Supported
Behavioral Targeting Supported
Campaign Segmentation Not Supported
Content Analytics Supported
Contextual Targeting Not Supported
Customer Profiles Not Supported
Experience Management Supported
Recommendation Engine Not Supported
Website Personalization Supported

Product Management Features

Collaboration Not Supported
Feedback Collection Supported
Idea Management Not Supported
Milestone Tracking Not Supported
Prioritization Not Supported
Product Roadmapping Not Supported
Release Management Not Supported
Requirements Management Not Supported
Resource Management Not Supported
Workflow Management Not Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported
User Journeys Supported
User Research Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Not Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Not Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Not Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Google Analytics Supported
Beam AI Supported
Crowdin Supported
DataJoy Supported
Echoes Supported
Hightouch Supported
Ikigai Supported
Microsoft Outlook Supported
Mixpanel Supported
Momentum Supported
Motileo Supported
Pendo Supported
RO Innovation Supported
Revo Supported
Salesforce Supported
Slack Supported
Thought Industries Supported
inSided Supported
‘nflow Supported

Integrations

Google Analytics Supported
Beam AI Not Supported
Crowdin Not Supported
DataJoy Not Supported
Echoes Not Supported
Hightouch Not Supported
Ikigai Not Supported
Microsoft Outlook Not Supported
Mixpanel Not Supported
Momentum Not Supported
Motileo Not Supported
Pendo Not Supported
RO Innovation Not Supported
Revo Not Supported
Salesforce Not Supported
Slack Not Supported
Thought Industries Not Supported
inSided Not Supported
‘nflow Not Supported
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Claim Gainsight and update features and information
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Claim Helprace and update features and information