Fusion Connect vs. NetSapiens Comparison


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About Connect your entire business with one call. Fusion Connect is your Managed Services Provider tailoring business internet solutions for your SD-WAN, business VoIP, unified communications (UCaaS), internet access, secure networking, and more. Fusion Connect's Business VoIP also features Internet-based faxing, SIP trunking, softphone, and auto attendant functions. Compatible with Windows and Mac, as well as device independent.	About NetSapiens is an all-in-one UCaaS platform that enables service providers to deliver branded cloud communications across voice, video meetings, messaging, mobile, and contact center services. It supports branded voice capabilities that integrate directly into customers’ tools, high-quality video meetings from any device, business messaging, advanced SMS, and enterprise-grade security, encryption, compliance tools, and fraud prevention. Its API-first open platform connects with more than 400 app integrations and allows providers to build their own applications and personalized communication experiences. NetSapiens also includes AI-driven voice services such as voicemail transcription, call recording transcription, sentiment analysis, text-to-speech, intelligent call routing, appointment scheduling, lead capture, and after-hours coverage. Its mobile capabilities deliver voice calling, messaging, video meetings, presence, contacts, voicemail, fax, and call logs across devices.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience SMB and Enterprise Business	Audience Telecom providers, managed service providers, and fiber broadband providers looking for a solution to deliver customizable, branded cloud communications and UCaaS services to business customers
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.95/month/user Starting price$19.95/month/user Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Fusion Connect Founded: 1996 United States www.fusionconnect.com	Company Information NetSapiens Founded: 2002 United States www.netsapiens.com/cloud-communication/
Alternatives IPFone	Alternatives DialPhone
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Broadvoice	Zero
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ClarityTel View All	Thirdlane View All
Categories Business Phone Systems Supported Business VoIP Supported Managed Hosting Supported SIP Trunk Supported Telephony Supported UCaaS Supported Unified Communications Supported	Categories UCaaS Supported Unified Communications Supported
Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Not Supported Voice Mail Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Not Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Not Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Not Supported Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Supported VoIP Supported
Integrations Amazon Polly Not Supported Amazon Web Services (AWS) Not Supported Deepgram Not Supported Google Cloud Platform Not Supported IBM Watson Not Supported Microsoft 365 Supported Microsoft Azure Not Supported Microsoft Dynamics 365 Supported Microsoft Outlook Supported Microsoft Teams Not Supported NetSuite Supported NetSuite CRM Supported Salesforce Supported Sugar Sell Supported Zendesk Supported Show More Integrations View All 9 Integrations	Integrations Amazon Polly Supported Amazon Web Services (AWS) Supported Deepgram Supported Google Cloud Platform Supported IBM Watson Supported Microsoft 365 Not Supported Microsoft Azure Supported Microsoft Dynamics 365 Not Supported Microsoft Outlook Not Supported Microsoft Teams Supported NetSuite Not Supported NetSuite CRM Not Supported Salesforce Not Supported Sugar Sell Not Supported Zendesk Not Supported Show More Integrations View All 7 Integrations
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