Front vs. YUDOmail by Inbotiqa Comparison


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About Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.	About Inbotiqa's YUDOmail Intelligent Business Email solution provides automation and case and workflow management for Enterprise clients to cut costs, reduce risk, increase productivity and realise revenue growth, while analytics enables unprecedented management insights. The enterprise-grade email and workflow system focuses on high-volume shared mailboxes containing business-critical instructions. 100% execution is realised, with turnaround times reduced, as no email is missed. Teams can focus on tasks of value instead of managing email, thereby dramatically improving customer service and productivity levels. Accountability is ensured, while tracking and traceability generate a clear audit trail for organisational memory and compliance and audit purposes. Inbotiqa’s Intelligent Business Email solution transforms the world’s primary business communication channel.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any business aiming to build and grow strong relationships with clients, customers, or teammates.	Audience Enterprise organisations with high-volume shared mailboxes e.g. banks, BPOs, asset managers, etc.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.00/month/user Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually) Scale: $99/per user/per month for minimum 10 users.(billed annually) Free Version Not Supported Free Trial Supported	Pricing Per user per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.3 / 5 ease 5.0 / 5 features 4.3 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It combines different communicate platform into the front app. Integrates with email, Sms and workload status and management section. Clean user interface. Easy to navigate on the mobile app. Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install. FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration. Cons No cons, I will update if I face any cons in the future. Very good software. Search function is awesome. Good to go app. No cons. It worked very well and meet all of my requirement.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Front Founded: 2013 United States front.com	Company Information Inbotiqa Founded: 2011 London inbotiqa.com/yudo-mail/
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LiveAgent Quality Unit	Front
Heyday AI Hootsuite View All	NAVER WORKS Naver View All
Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Communications Management Supported Customer Engagement Supported Customer Service Supported Customer Success Supported Email Clients Supported Email Management Supported Employee Communication Tools Supported Help Desk Supported Internal Communications Supported Live Chat Supported Productivity Supported Remote Support Supported Team Communication Supported Team Management Supported Workflow Management Supported	Categories Business Intelligence Supported Collaboration Supported Dashboard Supported Data Extraction Supported Email Management Supported Employee Communication Tools Supported Internal Communications Supported Productivity Supported Team Communication Supported
Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Supported Project Management Not Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Supported Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Not Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Not Supported Surveys & Feedback Not Supported Internal Communications Features App Integration Supported Blogs Not Supported Chat/Messaging Supported Email Management Supported Employee Directory Supported Event Calendar Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Not Supported File Sharing Not Supported Notes Management Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Supported Task Management Supported Team Chat Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Not Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Supported Show More Features Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Supported Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported Team Management Features Assignment Management Supported Commenting / Notes Supported Goal Setting / Tracking Supported Messaging Supported Productivity Analysis Supported Progress Tracking Not Supported Project Planning Supported Resource Management Not Supported Task Management Supported Third Party Integration Supported Time Tracking Not Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Not Supported Business Process Automation Not Supported Calendar Management Supported Compliance Tracking Not Supported Configurable Workflow Supported Customizable Dashboard Not Supported Document Management Not Supported Forms Management Not Supported Graphical Workflow Editor Not Supported Mobile Access Not Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported	Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Supported Project Management Not Supported Real Time Editing Not Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Not Supported Whitelisting / Blacklisting Not Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Not Supported Blogs Not Supported Chat / Messaging Not Supported Employee Directory Not Supported Event Calendar Not Supported File Sharing Supported Knowledge Management Supported Newsletter Management Not Supported Surveys & Feedback Not Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Not Supported Email Management Supported Employee Directory Not Supported Event Calendar Not Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Productivity Features Collaboration Not Supported Database Creation Not Supported Document Creation Not Supported File Sharing Supported Notes Management Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Not Supported Task Management Supported Team Chat Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Not Supported Discussion Threads Not Supported File Sharing Supported Mobile Access Not Supported Push Notifications Not Supported Search Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Not Supported Show More Features Business Intelligence Features Ad Hoc Reports Supported Benchmarking Supported Budgeting & Forecasting Not Supported Dashboard Supported Data Analysis Supported Key Performance Indicators Supported Natural Language Generation (NLG) Not Supported Performance Metrics Supported Predictive Analytics Not Supported Profitability Analysis Not Supported Strategic Planning Not Supported Trend / Problem Indicators Supported Visual Analytics Supported Dashboard Features Annotations Not Supported Data Source Integrations Not Supported Functions / Calculations Not Supported Interactive Not Supported KPIs Supported OLAP Not Supported Private Dashboards Supported Public Dashboards Supported Scorecards Not Supported Themes Not Supported Visual Analytics Supported Widgets Supported Data Extraction Features Disparate Data Collection Not Supported Document Extraction Supported Email Address Extraction Supported Image Extraction Not Supported IP Address Extraction Not Supported Phone Number Extraction Not Supported Pricing Extraction Not Supported Web Data Extraction Not Supported
Integrations 5X Supported Autohive Supported Beam AI Supported Census Supported Fini Supported Flow.ai Supported Go Moment Ivy Supported Google Drive Supported Jira Supported Membrane Supported Microsoft 365 Supported Môveo AI Supported Scispot Supported Shopify Supported Slaask Supported Tai TMS Supported Tailor Supported Zapier Supported Zoho CRM Supported Zoom Webinars Supported Show More Integrations View All 141 Integrations	Integrations 5X Not Supported Autohive Not Supported Beam AI Not Supported Census Not Supported Fini Not Supported Flow.ai Not Supported Go Moment Ivy Not Supported Google Drive Not Supported Jira Not Supported Membrane Not Supported Microsoft 365 Not Supported Môveo AI Not Supported Scispot Not Supported Shopify Not Supported Slaask Not Supported Tai TMS Not Supported Tailor Not Supported Zapier Not Supported Zoho CRM Not Supported Zoom Webinars Not Supported Show More Integrations
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