Front vs. Mailbird Comparison


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About Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.	About Mailbird is a fast, modern email client for Windows and macOS, trusted by millions with over 4 million downloads. It brings all your accounts—Gmail, Outlook, iCloud, IMAP, Exchange—into one unified inbox with smart features like Snooze, Undo Send, Quick Reply, Send Later, email snippets, and drag-and-drop organization. Customize your workspace with themes, custom avatars, and flexible layout options. Stay productive with sidebar integrations for Google Calendar, WhatsApp, Slack, Trello, Asana, and more—no app switching needed. Built natively for each platform and optimized for both Windows 11 and Apple Silicon, Mailbird delivers speed, simplicity, and seamless control. Available in a Free version with an optional Premium upgrade. Backed by top-rated customer support.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Any business aiming to build and grow strong relationships with clients, customers, or teammates.	Audience Mailbird is perfect for professionals and businesses seeking a streamlined, all-in-one email management solution that enhances productivity, integrates with third-party apps, and simplifies communication across multiple email accounts
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.00/month/user Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually) Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually) Scale: $99/per user/per month for minimum 10 users.(billed annually) Free Version Not Supported Free Trial Supported	Pricing Free Plans: Free Premium: $5.75/user/month Premium: $99/user (Pay Once) Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.3 / 5 ease 5.0 / 5 features 4.3 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews	Reviews/Ratings Overall 2.2 / 5 ease 3.0 / 5 features 3.0 / 5 design 3.5 / 5 support 1.8 / 5 Read all reviews
Pros & Cons from Real Users Pros It combines different communicate platform into the front app. Integrates with email, Sms and workload status and management section. Clean user interface. Easy to navigate on the mobile app. Front helps in responding fastly every time. Makes internal coordination easy. Manages inbox and saves our time. Analytical performance. Free trial version is available. User friendly app with very simple instructions. Keeps track of messages and emails. Schedule seamlessly and also manages meetings. Easy to install. FrontApp is a promising work communication organizer. You can tag and mention team member. Quick reply option to reply from saved templates. It also shows performance analytics. It supports many app integration. Cons No cons, I will update if I face any cons in the future. Very good software. Search function is awesome. Good to go app. No cons. It worked very well and meet all of my requirement.	Pros & Cons from Real Users Pros I've been a happy user of Mailbird 2 and I jumped at the chance to buy the lifetime deal. This one-time payment for endless use of their great service seemed like a bargain. Mailbird 2 has been a big help, making my email tasks easier with its simple design and strong features. But things changed with the release of Mailbird 3. This new version, although better and more promising, came with a surprise. The lifetime deal I bought for Mailbird 2 does not cover this upgrade. 1. Reliability in receiving and sending email without duplicating. 2. Send Later allows review time and saves me from sending follow-up emails. 3. Unified Inbox defines by addresses by color. I like to experiment with alternatives and keep coming back to Mailbird. Initially we really liked the platform because it was similar to Apple's Mail program. Initially we really liked the platform because it was similar to Apple's Mail program. Initially we really liked the platform because it was similar to Apple's Mail program. It looks like an intuitive, great, flexible program - if you can use it. The problem is that if you run into any problems whatsoever, there is no meaningful tech support. Cons It feels like I'm being asked to pay again for Mailbird 3, and that's a letdown. I thought "lifetime" meant that any new versions would be included. But, it looks like I was wrong. I get that making and maintaining new software costs money. But, it's hard to be asked to pay again after buying a lifetime deal. Pricing. I'd also like a way to block or delete by simply listing inbound addy. There's absolutely NO service except for help articles provided on their website. There's no way to call them on the phone and just today even their email was returned by Mailbird saying it's no longer in use, but didn't provide an alternative email. The entire platform is an entire money making scam I believe. If you google these people, there's a tech support phone number. But it doesn't work. The only tech support, even for paid, premium users is by email. Essentially, there is a 2 day turnaround for each question, and most of the time, the question is "answered" by an irrelevant article url. I've been working for over 3 weeks to try to port some large archived email files from Thunderbird, and have received no useful advice. I have medical practice, medicolegal, academic, and personal files for 20 years (16 GB) I can't port.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Front Founded: 2013 United States front.com	Company Information Mailbird Founded: 2012 United States www.getmailbird.com
Alternatives Hiver	Alternatives eM Client
Help Scout	InMoat
Emailgistics	Central Huddle Classy Geeks
LiveAgent Quality Unit	InkMail RoVo
Heyday AI Hootsuite View All	Superhuman Mail Superhuman View All
Categories AI Customer Service Supported Collaboration Supported Conversational Support Supported Customer Communications Management Supported Customer Engagement Supported Customer Service Supported Customer Success Supported Email Clients Supported Email Management Supported Employee Communication Tools Supported Help Desk Supported Internal Communications Supported Live Chat Supported Productivity Supported Remote Support Supported Team Communication Supported Team Management Supported Workflow Management Supported	Categories Email Clients Supported Email Management Supported Productivity Supported
Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Supported Response Management Supported Routing Supported Shared Inboxes Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Not Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Not Supported File Sharing Not Supported Notes Management Supported Office Suite Not Supported Presentation Tools Not Supported Project Management Supported Task Management Supported Team Chat Supported Show More Features Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Supported Project Management Not Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Not Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported Customer Engagement Features Analytics Not Supported Churn Management Not Supported Communication Management Supported Community Management Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Supported Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Employee Communication Tools Features Activity / News Feed Not Supported Audio / Video Conferencing Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Not Supported Surveys & Feedback Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Internal Communications Features App Integration Supported Blogs Not Supported Chat/Messaging Supported Email Management Supported Employee Directory Supported Event Calendar Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Supported Survey Management Not Supported Telephony Not Supported Video Chat Not Supported Voice Chat Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported Remote Support Features Diagnostic Tools Not Supported File Transfer Not Supported Live Chat Supported Real-time Chat Supported Remote Control Not Supported Screen Sharing Not Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Not Supported Surveys & Feedback Not Supported Task Management Supported Video Conferencing Supported Team Management Features Assignment Management Supported Commenting / Notes Supported Goal Setting / Tracking Supported Messaging Supported Productivity Analysis Supported Progress Tracking Not Supported Project Planning Supported Resource Management Not Supported Task Management Supported Third Party Integration Supported Time Tracking Not Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Not Supported Business Process Automation Not Supported Calendar Management Supported Compliance Tracking Not Supported Configurable Workflow Supported Customizable Dashboard Not Supported Document Management Not Supported Forms Management Not Supported Graphical Workflow Editor Not Supported Mobile Access Not Supported No-Code Not Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported	Email Management Features Data Recovery Not Supported Email Archiving Supported Email Deletion Not Supported Email Discovery Not Supported Email Monitoring Supported Email Recall Not Supported Queue Manager Not Supported Response Management Supported Routing Not Supported Shared Inboxes Not Supported Signature Management Supported Spam Blocker Supported Whitelisting / Blacklisting Not Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Supported File Sharing Supported Notes Management Not Supported Office Suite Supported Presentation Tools Not Supported Project Management Not Supported Task Management Supported Team Chat Supported
Integrations Asana Supported Dropbox Supported Facebook Supported Instagram Supported Slack Supported Trello Supported WhatsApp Supported X (Twitter) Supported Aircall Supported Canals Supported Google Calendar Not Supported LiveWebinar Supported Lorikeet Supported Mayday Supported Microsoft 365 Supported Outreach Supported Peaka Supported Truto Supported Tymeline Supported Zapier Supported Show More Integrations View All 141 Integrations	Integrations Asana Supported Dropbox Supported Facebook Supported Instagram Supported Slack Supported Trello Supported WhatsApp Supported X (Twitter) Supported Aircall Not Supported Canals Not Supported Google Calendar Supported LiveWebinar Not Supported Lorikeet Not Supported Mayday Not Supported Microsoft 365 Not Supported Outreach Not Supported Peaka Not Supported Truto Not Supported Tymeline Not Supported Zapier Not Supported Show More Integrations View All 23 Integrations
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