Freshdesk vs. Genuity Comparison


Freshdesk Freshworks 4.6 out of 5 stars	Genuity
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Freshdesk	Genuity
		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 4.3 out of 5 stars 8,616 Ratings Visit Website for Zendesk Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 4.6 out of 5 stars 2,199 Ratings Visit Website for Freshservice ClickUp Every day your team loses hours bouncing between disconnected apps. The problem isn't your people. It's that your software was never built to work together. Bundling tools doesn't fix it. You need convergence. ClickUp is one platform where projects, docs, chat, goals, and AI share the same foundation so nothing gets lost. AI Agents handle busywork around the clock. Context is always intact. Your whole operation finally runs like it should. Tasks, 15+ views, automations, real-time docs, built-in chat, time tracking, whiteboards, goals with automatic rollups, and 1,000+ integrations. All connected. All in one place. Enterprise-ready: SOC 2 Type II, SSO/SAML, advanced permissions. Trusted by teams from startups to the Fortune 500. Stop patching a broken system. Get back the hours your team was never supposed to lose. Free Forever plan available. No credit card required. 4.6 out of 5 stars 19,572 Ratings Visit Website for ClickUp Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 4.3 out of 5 stars 166 Ratings Visit Website for Forethought Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 4.4 out of 5 stars 1,629 Ratings Visit Website for Dialpad Support SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 4.5 out of 5 stars 297 Ratings Visit Website for SuperOps ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 4.9 out of 5 stars 25 Ratings Visit Website for ServoDesk Project Insight Project Insight is strategic project, program, and portfolio management (PPM) software that gives organizations a complete picture of work across their business. By connecting projects, resources, capacity, schedules, budgets, and strategic priorities in one central command center, Project Insight creates the connected project data backbone needed for reliable reporting, forecasting, executive decision making, and AI analysis. Manage work at the project, program, or portfolio level while integrating with tools your teams already use, including Jira, Azure DevOps, Microsoft, Salesforce, ServiceNow, and HubSpot. Eliminate manual data reconciliation and gain visibility across departments without forcing everyone into the same system. From interactive Gantt charts and Kanban boards to resource capacity planning, financial tracking, project intake, and portfolio reporting, Project Insight connects the information leaders need to understand what's underway, who has capacity, what projects cost, and how investments support business goals. AI-powered capabilities help teams generate project templates, capture meeting action items, suggest resources, forecast capacity, and evaluate tradeoffs through what-if simulations. Whether you're moving beyond spreadsheets or managing a sophisticated PMO, Project Insight offers configurable workflows, customizable processes, dedicated onboarding support, and free view-only seats for clients and stakeholders. 4.5 out of 5 stars 122 Ratings Visit Website for Project Insight NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4.7 out of 5 stars 6,907 Ratings Visit Website for NinjaOne SearchUnify SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows. Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation. SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. 4.5 out of 5 stars 150 Ratings Visit Website for SearchUnify
Freshdesk: About Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.	Genuity: About It's here. IT intelligence for the rest of us. Genuity is the only affordable, cloud-based platform for managing and monitoring your entire IT profile. Take your IT to the next level for only $29.99 per company, per month. Even in today’s digital age, where information is readily available, the IT market has thrived in the obstruction of market transparency. At Genuity, we’re betting that the world is ready for an alternative. Reduce time spent answering inquiries and researching pricing. Give everyone on your team more time (& money) to focus on tasks that matter. Eliminate auto-renew clauses, complex cancelation terms, surcharges, or any other unnecessary costs that add zero value to your operation. Gain greater control of your entire IT portfolio through enterprise-grade software and a community of IT pros.
Freshdesk: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Genuity: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Freshdesk: Audience Industries: Professional services providers, Real estate, Healthcare, Insurance	Genuity: Audience Smal to mid-sized businesses
Freshdesk: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Genuity: Support Phone Support Supported 24/7 Live Support Supported Online Supported
Freshdesk: API Offers API Not Supported	Genuity: API Offers API Not Supported
Freshdesk: Screenshots and Videos View more images or videos	Genuity: Screenshots and Videos View more images or videos
Freshdesk: Pricing $29/month/user Free - $0 Freshdesk Omni (Growth) - $29/month Freshdesk Omni (Pro) - Recommended - $79/month Freshdesk Omni (Enterprise) - $119/month Freshdesk Email and Ticketing (Growth) - $19/month Freshdesk Email and Ticketing (Pro) - $55/month Freshdesk Email and Ticketing (Enterprise) - $89/month Free Version Not Supported Free Trial Supported	Genuity: Pricing $29.99 per month unlimited $29.99 per company per month with a 30-day FREE trial. Free Version Not Supported Free Trial Supported
Freshdesk: Reviews/Ratings Overall 4.6 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.8 / 5 support 4.6 / 5 Read all reviews	Genuity: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Freshdesk: Pros & Cons from Real Users Pros Easy to use & very helpful for productivity. I like it because it saves time and works smoothly even on basic tasks. Efficient with ticketing issuance to streamline the service delivery. The templates are a great with ease of customization. Simple, robust and intuitive. Good looking, smooth working and highly adaptable. Works like a charm! The app is responsive on the desktop and mobile app. It is good in terms of resolving queries for service provider companies of mid level. Assign your queries, reply and resolve. One feature that I really liked about Freshdesk Chat is that the platform has an automated system for the management and creation of new support tickets, since every time a customer accesses this live chat and there is no agent available to assist them , the customer can always fill out a form to create a new ticket along with their contact information, Freshdesk automatically generates a new ticket number with all the customer information and stores it in the cloud. Freshdesk also allows you to add roles, manage tickets for each agent and thus reduce the time it takes to answer these tickets, in addition, it allows you to add automated responses and add automated emails depending on the requirement. New ticket escalations can also be created, to add investigations to specific tickets. Cons Some features can be improved, especially for users who need more advanced options. Excellent templates with customization to suite users needs. Until now, nothing. Ok, the price is a bit high bit worth it Maybe an integration of the articles in WordPress blog. There are a few automation with cannot be done in Freshdesk and it doesn't seem quite optimised. Integrating this platform for the first time within a website is quite a complicated process, you have to set up automated responses, set up chat integration on the home page and on other web pages, and many other settings that make the process to implement this software is complex. Another negative aspect is that Freshdesk Chat does not allow you to send such large files through live chat, there is a limit on the number of files that customers can send through this chat and also administrators, also you cannot send images in such a resolution high, which somewhat limits the sharing of information through this chat.
Freshdesk: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Genuity: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Freshdesk: Company Information Freshworks Founded: 2010 United States www.freshworks.com/freshdesk/	Genuity: Company Information Genuity Founded: 2017 United States gogenuity.com
Freshdesk: Alternatives Freshservice Freshworks 4.6 out of 5 stars	Genuity: Alternatives Zulu Enterprise Azul Systems
Freshdesk: ServoDesk Simplisys Ltd 4.9 out of 5 stars	Genuity: Setyl 4.8 out of 5 stars
Freshdesk: Zendesk 4.3 out of 5 stars	Genuity: VIZOR Vector Networks 3.7 out of 5 stars
Freshdesk: Zoho Desk Zoho 4.9 out of 5 stars	Genuity: Atera 4.8 out of 5 stars
Freshdesk: Wix Answers WixAnswers.com 5.0 out of 5 stars View All	Genuity: Vendr Vendr.com View All
Freshdesk: Categories AI Call Center Supported Call Center Supported Campaign Management Supported Chatbot Supported Complaint Management Supported Conversational AI Supported Conversational Support Supported Customer Experience Supported Customer Self-Service Supported Customer Service Supported Help Desk Supported Issue Tracking Supported IT Project Management Supported Knowledge Management Supported Service Request Management Supported	Genuity: Categories Contract Management Supported Help Desk Supported IT Asset Management Supported IT Financial Management Supported IT Management Supported License Management Supported Network Monitoring Supported SaaS Management Supported SaaS Spend Management Supported Service Desk Supported
Freshdesk: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Not Supported Call Scripting Not Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Not Supported Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Not Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Not Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Not Supported Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Not Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported IT Project Management Features Bug Tracking Not Supported Issue Management Supported Milestone Tracking Not Supported Percent-Complete Tracking Not Supported Portfolio Management Not Supported Prioritization Not Supported Product Roadmapping Not Supported Requirements Management Not Supported Resource Management Not Supported Status Tracking Not Supported Supports Agile Not Supported Supports Scrum Not Supported Task Management Not Supported Testing / QA Management Not Supported Time & Expense Tracking Not Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Not Supported Content Management Not Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Genuity: Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Not Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Not Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported Show More Features Contract Management Features Buy Side (Suppliers) Supported Completion Tracking Supported Compliance Tracking Supported Contract Lifecycle Management Supported Electronic Signature Not Supported Full Text Search Supported Government Contracts Not Supported Pre-built Templates Supported Sell Side (Customers) Not Supported Specialty Contracts Supported Version Control Supported Workflow Management Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Not Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported License Management Features Automatic SKU Recognition Supported Central LM Server Not Supported Copy Protection Not Supported History Tracking Supported Node Management Not Supported Online Activation Not Supported Portable License Not Supported Sarbanes-Oxley Compliance Not Supported Timing Rights Not Supported Trial License Not Supported Network Monitoring Features Bandwidth Monitoring Not Supported Baseline Manager Supported Diagnostic Tools Not Supported Internet Usage Monitoring Not Supported IP Address Monitoring Supported Real Time Analytics Not Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported SaaS Management Features License Management Supported Onboarding Not Supported Renewal Management Supported SaaS Operations Management Supported Shadow IT Detection Supported Spend Management Supported Subscription Management Supported Usage Tracking / Analytics Supported Vendor Management Supported Service Desk Features Change Management Not Supported CMDB Not Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Not Supported Procurement Management Supported Remote Control Not Supported Self Service Portal Supported SLA Management Supported
Freshdesk: Integrations Google Workspace Supported OneLogin Supported Salesforce Supported Xero Supported Addigy Supported Audit.io Supported Brevo Supported Churn360 Supported Five9 Supported Google Business Profile Supported Gravity Forms Supported HubSpot Marketing Hub Supported Kapiche Supported LightBeam.ai Supported Shift Supported TCS OmniStore Supported TMetric Supported Voxloud Supported Zuro Supported klamp Supported Show More Integrations View All 713 Integrations	Genuity: Integrations Google Workspace Supported OneLogin Supported Salesforce Supported Xero Supported Addigy Not Supported Audit.io Not Supported Brevo Not Supported Churn360 Not Supported Five9 Not Supported Google Business Profile Not Supported Gravity Forms Not Supported HubSpot Marketing Hub Not Supported Kapiche Not Supported LightBeam.ai Not Supported Shift Not Supported TCS OmniStore Not Supported TMetric Not Supported Voxloud Not Supported Zuro Not Supported klamp Not Supported Show More Integrations View All 13 Integrations
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