FlowTux vs. InvGate Service Management Comparison


FlowTux	InvGate Service Management InvGate	+	+
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About FlowTux is an AI-powered IT service management (ITSM) and helpdesk platform that triages, diagnoses and resolves support tickets automatically. It pulls issues from Slack, WhatsApp, email, error trackers like Sentry and Datadog, and GitHub issues into a single queue, so engineers are no longer pulled out of deep work to handle routine triage. Its AI, Tux AI, indexes your codebase once and keeps that index current with every merge. It can read a stack trace, trace the problem to the affected files and pull requests, and fix routine issues automatically, including running approved, allow-listed fixes directly on the device. FlowTux reports that around half of tickets are resolved without human intervention.	About InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Enterprise, B2B, IT Companies, Software Companies	Audience InvGate Service Desk is designed for IT service providers, both in the public and private sectors, such as government agencies, educational institutions, and IT companies.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos View more images or videos
Pricing $79/month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros The usability and flexibility of this ticketing system are excellent and that motivates the users to use it. I have had nothing but a great experience with you all. Cons Not available as an app on Microsoft 365. Not available as a mobile app. Nothing!
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information FlowTux flowtux.com	Company Information InvGate Founded: 2004 United States www.invgate.com
Alternatives SuperIT	Alternatives LogMeIn Rescue GoTo
Tembo	Web Tracks Gritware
Robin by Atera Atera	SolarWinds Web Help Desk SolarWinds
Console	SolarWinds Service Desk SolarWinds
Espressive Barista Espressive View All	ManageEngine ServiceDesk Plus ManageEngine View All
Categories AI-Powered ITSM Tools Supported	Categories AI Service Management (AISM) Supported AI-Powered ITSM Tools Supported Help Desk Supported IT Service Supported ITSM Supported Service Desk Supported Service Request Management Supported
	Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Not Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported
Integrations Gmail Not Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported Workativ Not Supported Zapier Not Supported	Integrations Gmail Supported Microsoft Outlook Supported Microsoft Teams Supported Workativ Supported Zapier Supported View All 5 Integrations
Claim FlowTux and update features and information Claim FlowTux and update features and information	Claim InvGate Service Management and update features and information Claim InvGate Service Management and update features and information