Related Products
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About
Empolis Smart Cloud: We’re your partner with extensive experience in Smart Information Management. Based on Empolis Smart Cloud, we support you in developing your own service application, regardless of whether you wish to utilize the application in your own company or by licensing it to your customers. Empolis Service Express: Your company’s knowledge is distributed across different systems and lodged in your employees’ heads. That makes searching for answers difficult and time-consuming. Service Express compiles your company’s entire knowledge and establishes your central knowledge management, providing you with a single information source for all your questions.
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About
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
- Community Feedback Software
Helps to collect, organize, manage incoming feedback and feature requests. Smart voting and the commenting system helps to get insights for creating product development roadmaps.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports, and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut expenses. Insightful Reports and Analytics system help to estimate the efficiency of your support team and analyze your customers' experience.
- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Support agents and service technicians looking for an AI-based portal to quickly identify solutions for complex customer cases
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Audience
Medium and Enterprise Commercial
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$16.50 per user per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$149.00/month/ 2 Agents
Including all the Enterprise-level features. Free setup assistance and training
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationEmpolis
Founded: 1986
Germany
www.empolis.com
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Company InformationUseResponse
Founded: 2012
United States
www.useresponse.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Big Data Features
Collaboration
Supported
Data Blends
Supported
Data Cleansing
Supported
Data Mining
Supported
Data Visualization
Supported
Data Warehousing
Not Supported
High Volume Processing
Supported
No-Code Sandbox
Not Supported
Predictive Analytics
Supported
Templates
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Customer Feedback Features
Alerts / Notifications
Supported
Behavior Analytics
Supported
Bug Reports
Supported
Community Feedback Tools
Supported
Live Chat
Supported
Negative Feedback Management
Supported
Net Promoter Score (NPS)
Supported
Screenshot / Screen Capture
Supported
Surveys
Not Supported
User Testing Tools
Not Supported
Video Feedback
Not Supported
Visual Feedback Tools
Not Supported
Voice of the Customer (VoC)
Supported
Website Feedback
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Idea Management Features
Activity Dashboard
Supported
Brainstorming
Supported
Collaboration
Supported
Creator Tracking
Supported
Idea Ranking
Supported
Project Tracking
Supported
Status Tracking
Supported
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Integrations
Salesforce
Supported
Azure DevOps
Not Supported
DeepL
Not Supported
Facebook
Not Supported
Flowlu
Not Supported
Google Play
Not Supported
Google Translate
Not Supported
Google Workspace
Not Supported
Help Desk Migration
Not Supported
HubSpot CRM
Not Supported
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Integrations
Salesforce
Supported
Azure DevOps
Supported
DeepL
Supported
Facebook
Supported
Flowlu
Supported
Google Play
Supported
Google Translate
Supported
Google Workspace
Supported
Help Desk Migration
Supported
HubSpot CRM
Supported
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