EBC Group vs. N-able MSP Manager Comparison


EBC Group	N-able MSP Manager N-able	+	+
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About We’ve been recognized at a number of IT industry awards, including Managed Service Provider of the Year and Cloud Project of the Year. Our partnerships with leading global IT innovators and manufacturers means we provide state-of-the-art solutions at cost-effective prices. There is an ideal technology solution for your business, whatever your objectives. From a full-scale digital transformation project to simply saving money on your current IT setup. Managing all of your different technology services through different suppliers is complicated, time-consuming and expensive. There is always something that needs prioritizing, whether its a user’s systems not working properly or a new security patch that needs updating. and when something breaks it means less time and budget for other projects.	About You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. Access all of your customer knowledge from one IT service management system. Make life convenient for your customers with your own brandable customer portal. Keep on top of your business’ health with crystal-clear dashboards and reports. Solve issues fast while onsite with our MSP Manager mobile app. Simplify logistics with easy and quick scheduling. Capture the essentials with quick ticketing that lets you get back to work. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience IT Service solution for IT teams	Audience IT service businesses
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information EBC Group United Kingdom www.ebcgroup.co.uk	Company Information N-able Founded: 2014 United States www.n-able.com/products/msp-manager
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Alemba Service Manager Alemba	Autotask PSA Datto, a Kaseya company
ConnectWise RMM ConnectWise	Igiko Management Tools Igiko
Auvik Auvik Networks	Naverisk RMM & PSA Naverisk
SCC View All	SuperOps View All
Categories IT Service Supported	Categories Issue Tracking Supported IT Service Supported ITSM Supported MSP Supported Professional Services Automation Supported
IT Service Features Contract Management Not Supported Incident Management Not Supported IT Asset Management Supported Knowledge Management Supported Release Management Not Supported Self Service Portal Supported Service Catalog Not Supported Service Reporting Supported Ticket Management Supported	Show More Features Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Supported Project Management Supported Recurring Issues Not Supported Scheduling Supported Task Management Supported MSP Features Backup Management Not Supported Billing & Invoicing Supported CRM Not Supported Dashboard Not Supported Help Desk Not Supported Issue Management Not Supported Live Chat Not Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Not Supported Remote Systems Monitoring Not Supported Scheduling Not Supported Professional Services Automation Features Billing & Invoicing Supported Client Portal Supported Collaboration Tools Supported CRM Not Supported Document Management Not Supported Portfolio Management Not Supported Project Management Not Supported Proposal Generation Not Supported Quote Management Not Supported Resource Management Supported Time & Expense Tracking Supported
Integrations Backup Radar Not Supported ESET PROTECT Not Supported Halo Service Desk Not Supported HaloITSM Not Supported IT Portal Not Supported N‑able N-sight RMM Not Supported QuickBooks Online Not Supported QuickBooks Online Advanced Not Supported Xero Not Supported	Integrations Backup Radar Supported ESET PROTECT Supported Halo Service Desk Supported HaloITSM Supported IT Portal Supported N‑able N-sight RMM Supported QuickBooks Online Supported QuickBooks Online Advanced Supported Xero Supported View All 10 Integrations
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