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About

Dynamics Telephony unifies your telephone system with Dynamics 365 giving: - Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff - Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements - Pop relevant customer information at the moment of interaction for your staff on every call - Speed through outbound calling campaigns with the fully integrated progressive dialer - Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365 - Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

About

PhoneIQ is built from the ground up for companies on Salesforce, delivering the best telephony integration for Salesforce Lightning. A truly unified communications solution that blends HD voice, video and messaging. The only Salesforce CTI that delivers fully integrated voice, SMS, video and messaging across desktop and mobile. Leverage automatic call logging, disposition codes, tags, click to dial, screen pop, auto-dialing, and much more! Dramatically increase agent productivity by creating custom PhoneIQ workflows that streamline Sales and Service processes within Salesforce, like call logging, case & task creation and more. Manage your entire phone system and contact center platform from within Salesforce. With PhoneIQ, everything from system management to call handling and advanced analytics can be instantly accessed through your CRM.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

All Dynamics 365 users

Audience

Companies that use Salesforce looking for an all-in-one communications solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15.00/month/user
Free Version
Free Trial

Pricing

$25 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.
  • Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365. No server required.

Cons

  • Price could be lower. Could be easier to configure some of the features.
  • The color scheme could be better and the icons could be bigger.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dynamics Telephony
Founded: 2014
Ireland
www.dynamicstelephony.co.uk

Company Information

PhoneIQ
Founded: 2018
United States
www.phoneiq.co

Alternatives

TCMS

TCMS

Total Call Center Management Solutions

Alternatives

T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
InGenius

InGenius

Upland Software
TeleCMI

TeleCMI

TeleCMI Technologies

Categories

Categories

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Integrations

8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
Microsoft Dynamics 365
RingCentral RingCX
Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service

Integrations

8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Microsoft AppSource
Microsoft Dynamics 365
RingCentral RingCX
Salesforce
Salesforce Agentforce Health
Salesforce Agentforce Service
Claim Dynamics Telephony and update features and information
Claim Dynamics Telephony and update features and information
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