Dialpad Connect vs. GoTo Connect Comparison


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		Related Products Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,625 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 114 Ratings Visit Website Dialpad Support Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA. 1,588 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,235 Ratings Visit Website Community Phone Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. 1,404 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website Podium Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales. 2,128 Ratings CallTools Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. 594 Ratings Visit Website Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| RCS: RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 16 Ratings Visit Website
About Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.	About GoTo Connect is the all-in-one cloud communications platform for businesses of any size, combining voice, video, messaging, and advanced features on a single, easy-to-manage system. Connect from any device—calls, meetings, and chats stay unified wherever you work. Simple deployment, intuitive management, and robust integrations let teams get started fast and scale effortlessly. AI-driven tools like AI Receptionist greet callers, route conversations, and automate tasks—no third-party apps needed. Benefit from 99.999% uptime, award-winning support, and built-in contact center features to grow your business and create seamless customer experiences. GoTo Connect: reliable communications, powered by modern automation and built for business success.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses of all sizes seeking an AI-enhanced, all-in-one communication platform to unify voice, video, and messaging for improved team collaboration and customer engagement	Audience Designed to scale with the needs of small, midsize, and multilocation organizations everywhere.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/user/month We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell. Free Version Free Trial	Pricing GoTo Connect offers flexible pricing designed to meet the needs of businesses of all sizes. Our tiered plans provide access to a range of features and capabilities so organizations can choose the package that aligns with their communications goals. We frequently offer discounts and promotional rates to give even greater value to new and existing customers. With transparent, straightforward billing and no hidden fees, GoTo Connect makes it easy to budget for your communications solution. Compared to competitors, our plans emphasize both affordability and access to advanced unified communications features. Whether you’re a small business or a multi-location enterprise, GoTo Connect has an option to fit your requirements. Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.6 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 4.6 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros Dialpad UberConference prioritizes the task of improving over time with your monthlies; it is straightforward to install and set up. I can do seminars and video conferences with people worldwide; it is the interaction software that I have liked the most. It has fulfilled the plan of communication and relationship of people in considerable time; we managed to maintain enjoyable collective participation of the company's members. This software offers the best conferencing features yet it comes at an affordable cost. Implementation is easy and there is no need for an expert. Using and understanding the many feature is seamless as well. Finally, I like that the quality of video and audio is outstanding. We have found Uberconference to be an ideal application as an alternative for videoconferencing with our collaborators. It has powerful video drivers that offer excellent quality even with the worst internet connection. What we found most useful is the practical and convenient way of sharing screens. The most notable thing that this application presents are its powerful call controls, it can be evidenced that it meets full video quality standards. In addition, it is very useful the option of shared screens that do not present any kind of interruption, so it is an excellent option for videoconferences. Uberconference stands out as one of the most secure video conferencing creation systems by having pin configurations for security. This is a simple and more convenient way than the traditional invitation system, because it is not required to notify all participants separately about the start of video conferences. Cons I would like it to be a little more flashy in terms of speed and display of messages; it makes it less fluid and defends how video calls are developed. Considering the capabilities of Dialpad Ai Meetings and the price point, I can barely find a single reason to raise complaints. We found a limitation in the application, the reason is that it only offers a version for mobile devices, which we consider inconvenient for more professional videoconferences. Similarly, it does not have a section for private chats, you must create a room with at least four participants. As disadvantages we have determined that it has certain limitations and shortcomings in terms of functions; it refrains from providing private conversation options, so it can only be used for conversations with more than two people. Likewise, it does not have an extension to mobile devices for conferences, which hinders its usability. When working with files stored in the cloud it is important to remember that you need all access permissions to be able to access them from the conferences. A recurring problem with Uberconference is that on that basis it becomes difficult for all people within the session to view the information.	Pros & Cons from Real Users Pros I like how this cloud-based phone system works as it offers a multitude of benefits to users looking for a complete and easy-to-use phone solution. One of the main advantages of GoTo Connect is its simple and competitive pricing structure. Unlike many other phone systems that charge based on the number of features included, GoTo Connect is priced based solely on the number of users. This makes it easier for companies to understand exactly what they're paying for and ensures they don't overpay for unnecessary features. Works great for larger businesses with 100+ users, this platform also offers custom plans. This allows these businesses to get a customized solution that meets their specific needs, while also taking advantage of the easy-to-use interface and other features that GoTo Connect offers. Another key benefit of this platform is its intuitive interface. I can easily set up and manage your phone system, create call groups, and access video conferencing software, all from a single, easy-to-use dashboard. The graphical user interface for creating call flows is one of the best in the VoIP industry, making it easy for even non-technical users to create and manage their call routing. In addition to its powerful phone system capabilities, GoTo Connect also includes GoToMeeting video conferencing software. With GoToMeeting, it allows me to host video conferences with up to 250 participants. I can also share screen, record meetings and chat with other attendees. This makes it easier for me and my team to work remotely so we can collaborate and stay connected no matter where we are. One last thing I want to add about GoTo Connect is that it provides excellent customer support that is available 24/7 via phone, email, and chat. You can also have access to a library of tutorials, a community forum, and a knowledge base. This ensures users can get help whenever they need it and have the resources, they need to get the most out of their GoTo Connect system. We can interact quickly and easily with GoToConnect, and there's a platform where we can share content with the right people. GoToConnect is also cloud-based, which makes it suitable for a wide variety of users. It has a great dashboard and a lot of usability to help you with your needs. The setup is fast and easy, and the system is simple to understand. - It has one of the best administrative portals. - It is available on both desktop and smartphone platforms for a seamless experience. - The implementation and setup of the software are very easy. This business phone system is easy to use and very affordable . It comes with great features and it makes business communication seamless. GoToConnect ensures that we easily connect, and there is a platform where we share the content with the required persons. Also, GoToConnect is on cloud, which means, suitable to many users. Cons While this platform is very good and has many benefits, it is also important to consider some of its possible drawbacks. One feature where GoTo Connect falls short is the lack of cloud storage for recorded calls or other files. They must rely on my own storage solutions or third-party services to store and access these important files. This can be inconvenient and can lead to additional expenses for companies that need to purchase additional storage solutions. Another potential downside to GoTo Connect is the lack of shared hardware devices, such as conference phones or headsets. This means that users must purchase their own devices or use compatible devices from other providers. While this may not be a major issue for some businesses, it can be a significant expense for others, especially those with larger teams or multiple locations. Additionally, I have occasional connection issues or audio quality issues that can affect call or meeting performance. These issues can be frustrating and can lead to interruptions in productivity. I experience glitches or bugs with the desktop or mobile app, which can further exacerbate these issues. Another potential concern is that GoTo Connect may not offer as many advanced features as other phone system solutions. While it includes many powerful tools and capabilities, businesses that require more advanced features may need to look elsewhere. I find that GoTo Connect is not priced as competitively as other phone system solutions on the market. While pricing is straightforward and based on the number of users, businesses with larger teams may find costs add up quickly. We discovered the following drawbacks: -If you're using multiple accounts, it's difficult to stay logged in. also there might be a few glitches here and there, and you might find a lot of speech pause. The VoIP relationship is in shambles. - There are some minor bugs like some users encountered problems in hearing incoming calls. But other than this there is not any major con. I have had no problems using this phone system. It works well. GoToConnect requires a strong internet supply, and some areas or firms may lack it.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Dialpad Founded: 2011 United States www.dialpad.com/business-communications/	Company Information GoTo Founded: 2003 United States www.goto.com/connect
Alternatives Intermedia Unite Intermedia	Alternatives 3CX
Dialpad Support Dialpad	Dialpad Connect Dialpad
DialedIn	Intulse
8x8 Work 8x8	Nextiva
VirtualPBX View All	MightyCall View All
Categories AI Sales Assistants Dialpad’s AI Sales Assistant helps sales teams close deals faster by providing real-time insights during calls. It automatically transcribes conversations, highlights key moments, captures action items, and offers AI-driven recommendations for follow-ups. By giving reps instant access to the information they need, the AI Sales Assistant helps teams stay organized, improve performance, and focus on building relationships instead of note-taking. Business Phone Systems Dialpad’s business phone system replaces traditional desk phones with a cloud-based platform that works on any device. Teams can make crystal-clear calls, send SMS/MMS messages, and access advanced features like call routing, voicemail transcription, and AI insights, all from one unified system. Business Text Messaging Dialpad is a leading CCaaS platform, delivering a cloud-based contact center solution that unifies voice, messaging, and digital channels. With AI-powered insights, intelligent routing, and real-time analytics, Dialpad helps support and sales teams provide faster, more personalized customer experiences while improving operational efficiency. Business VoIP Dialpad gives businesses a modern VoIP solution by replacing clunky landlines with an all-in-one, internet-based communications platform. With Dialpad, teams can make crystal-clear voice calls, send SMS/MMS text messages, and stay connected from any device—desktop or mobile. And because Dialpad is a truly unified communications platform, businesses also get built-in video meetings, team messaging, and AI-powered productivity tools. The result is a more flexible, cost-effective alternative to traditional phone systems that meets customers wherever they choose to connect. Call Center Dialpad’s call center solution combines crystal-clear VoIP calling, built-in AI coaching, omni-channel routing, and robust analytics into one intuitive platform. It’s designed to help support and sales teams boost efficiency, improve response times, and scale without the complexity of legacy call center tools. Call Tracking With Dialpad’s call tracking, teams can easily and automatically log call data, attribute leads to marketing campaigns, review transcripts, and analyze performance trends. Real-time dashboards and AI recommendations help marketing and sales teams refine messaging and improve conversion rates. Cloud PBX Dialpad’s Cloud PBX combines VoIP calling, intelligent call routing, voicemail transcription, and AI insights into a fully cloud-based phone system that lets teams make and receive calls from any device, anywhere. With advanced features like call routing, voicemail transcription, and AI-powered insights, it replaces traditional PBX systems with a flexible, scalable solution. It’s easy to set up, simple to manage, and scales with your business needs. Collaboration With Dialpad, you can handle all your internal and external communications in one easy-to-use platform. Make phone calls, have video meetings, send SMS/MMS text messages, and more from the desktop or mobile app. Contact Center as a Service (CCaaS) Dialpad is one of the top CCaaS platforms for teams that want smarter customer engagement. Handle calls, texts, and chats from one cloud-based system, while AI insights help agents deliver better experiences and managers track performance in real time. Team Chat Dialpad’s team chat offers secure messaging, group threads, file sharing, and AI-driven search across all conversations. Integrated with calls, meetings, and contact center tools, it streamlines collaboration and reduces context switching. Allowing teams to chat, share files, and keep everyone on the same page, without leaving calls or meetings. Team Communication Dialpad’s team communication offers secure messaging, group threads, file sharing, and powerful AI search that finds anything said or shared across conversations. It keeps teams connected and cuts down context-switching by integrating chat directly with calls, meetings, and contact center tools. UCaaS As a leading UCaaS platform, Dialpad brings together VoIP calling, SMS/MMS, video conferencing, team messaging, and AI-driven analytics into one intuitive interface. Its reliability, scalability, and advanced features make it a preferred choice for modern businesses looking to streamline communications. Unified Communications Dialpad brings all your communication tools together in one place, bringing calls, messaging, video meetings, and team collaboration into a single cloud-based solution. With AI-powered insights and seamless integrations, teams can stay connected, productive, and informed, no matter where they work, without missing a beat. Video Conferencing Dialpad makes video meetings effortless by delivering high-quality, reliable meetings with built-in collaboration tools. Share your screen, chat live, and get automatic AI summaries so everyone leaves the meeting on the same page. Web Conferencing Dialpad’s web conferencing brings HD video, real-time chat, screen sharing, and AI-generated meeting notes together in one intuitive interface. It’s designed to help teams stay aligned, capture key takeaways automatically, and keep projects moving, no downloads required.	Categories Business Phone Systems Business VoIP Call Center Call Forwarding Call Monitoring Cloud Communication Platform Cloud PBX Telephony UCaaS Unified Communications Vanity Phone Number Virtual Phone Number
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Show More Features Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Team Chat Features End-to-End Encryption (E2EE) File Sharing Groups / Channels Payments Search / Filter Self-Destructing Messages Stickers / GIFs Threaded Discussion Video Conferencing Voice Calling Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard Web Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard	Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Show More Features Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations Clio Enthu.ai Google Workspace HubSpot CRM Kizen Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Outdoo AI Salesforce Zoho CRM ADP Workforce Now Call Optix Cloze DataGrail Matia Microsoft Teams Mixmax T-Mobile for Business Verint Workforce Management Show More Integrations View All 79 Integrations	Integrations Clio Enthu.ai Google Workspace HubSpot CRM Kizen Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Outdoo AI Salesforce Zoho CRM ADP Workforce Now Call Optix Cloze DataGrail Matia Microsoft Teams Mixmax T-Mobile for Business Verint Workforce Management Show More Integrations View All 20 Integrations
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