Dialpad Connect vs. GoTo Connect Comparison


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		Related Products Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 1,631 Ratings Visit Website net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 197 Ratings Visit Website Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 116 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,600 Ratings Visit Website ULTATEL Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits. 114 Ratings Visit Website Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 1,838 Ratings Visit Website 3CX 3CX is a software-based, open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. Ideal for companies working remotely, 3CX includes mobile apps, video conferencing and website live chat. Installation, management and maintenance of the PBX is so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise on Windows, Linux or in the cloud. Alternatively you can choose to have it hosted by 3CX for a completely hassle-free solution. 1,236 Ratings Visit Website Community Phone Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. 1,531 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 16 Ratings Visit Website
About Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.	About GoTo Connect is the all-in-one cloud communications platform for businesses of any size, combining voice, video, messaging, and advanced features on a single, easy-to-manage system. Connect from any device—calls, meetings, and chats stay unified wherever you work. Simple deployment, intuitive management, and robust integrations let teams get started fast and scale effortlessly. AI-driven tools like AI Receptionist greet callers, route conversations, and automate tasks—no third-party apps needed. Benefit from 99.999% uptime, award-winning support, and built-in contact center features to grow your business and create seamless customer experiences. GoTo Connect: reliable communications, powered by modern automation and built for business success.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses of all sizes seeking an AI-enhanced, all-in-one communication platform to unify voice, video, and messaging for improved team collaboration and customer engagement	Audience Designed to scale with the needs of small, midsize, and multilocation organizations everywhere.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/user/month We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell. Free Version Not Supported Free Trial Supported	Pricing GoTo Connect offers flexible pricing designed to meet the needs of businesses of all sizes. Our tiered plans provide access to a range of features and capabilities so organizations can choose the package that aligns with their communications goals. We frequently offer discounts and promotional rates to give even greater value to new and existing customers. With transparent, straightforward billing and no hidden fees, GoTo Connect makes it easy to budget for your communications solution. Compared to competitors, our plans emphasize both affordability and access to advanced unified communications features. Whether you’re a small business or a multi-location enterprise, GoTo Connect has an option to fit your requirements. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.5 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.6 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 4.6 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.4 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros Dialpad UberConference prioritizes the task of improving over time with your monthlies; it is straightforward to install and set up. I can do seminars and video conferences with people worldwide; it is the interaction software that I have liked the most. It has fulfilled the plan of communication and relationship of people in considerable time; we managed to maintain enjoyable collective participation of the company's members. This software offers the best conferencing features yet it comes at an affordable cost. Implementation is easy and there is no need for an expert. Using and understanding the many feature is seamless as well. Finally, I like that the quality of video and audio is outstanding. We have found Uberconference to be an ideal application as an alternative for videoconferencing with our collaborators. It has powerful video drivers that offer excellent quality even with the worst internet connection. What we found most useful is the practical and convenient way of sharing screens. The most notable thing that this application presents are its powerful call controls, it can be evidenced that it meets full video quality standards. In addition, it is very useful the option of shared screens that do not present any kind of interruption, so it is an excellent option for videoconferences. Uberconference stands out as one of the most secure video conferencing creation systems by having pin configurations for security. This is a simple and more convenient way than the traditional invitation system, because it is not required to notify all participants separately about the start of video conferences. Cons I would like it to be a little more flashy in terms of speed and display of messages; it makes it less fluid and defends how video calls are developed. Considering the capabilities of Dialpad Ai Meetings and the price point, I can barely find a single reason to raise complaints. We found a limitation in the application, the reason is that it only offers a version for mobile devices, which we consider inconvenient for more professional videoconferences. Similarly, it does not have a section for private chats, you must create a room with at least four participants. As disadvantages we have determined that it has certain limitations and shortcomings in terms of functions; it refrains from providing private conversation options, so it can only be used for conversations with more than two people. Likewise, it does not have an extension to mobile devices for conferences, which hinders its usability. When working with files stored in the cloud it is important to remember that you need all access permissions to be able to access them from the conferences. A recurring problem with Uberconference is that on that basis it becomes difficult for all people within the session to view the information.	Pros & Cons from Real Users Pros I like how this cloud-based phone system works as it offers a multitude of benefits to users looking for a complete and easy-to-use phone solution. One of the main advantages of GoTo Connect is its simple and competitive pricing structure. Unlike many other phone systems that charge based on the number of features included, GoTo Connect is priced based solely on the number of users. This makes it easier for companies to understand exactly what they're paying for and ensures they don't overpay for unnecessary features. Works great for larger businesses with 100+ users, this platform also offers custom plans. This allows these businesses to get a customized solution that meets their specific needs, while also taking advantage of the easy-to-use interface and other features that GoTo Connect offers. Another key benefit of this platform is its intuitive interface. I can easily set up and manage your phone system, create call groups, and access video conferencing software, all from a single, easy-to-use dashboard. The graphical user interface for creating call flows is one of the best in the VoIP industry, making it easy for even non-technical users to create and manage their call routing. In addition to its powerful phone system capabilities, GoTo Connect also includes GoToMeeting video conferencing software. With GoToMeeting, it allows me to host video conferences with up to 250 participants. I can also share screen, record meetings and chat with other attendees. This makes it easier for me and my team to work remotely so we can collaborate and stay connected no matter where we are. One last thing I want to add about GoTo Connect is that it provides excellent customer support that is available 24/7 via phone, email, and chat. You can also have access to a library of tutorials, a community forum, and a knowledge base. This ensures users can get help whenever they need it and have the resources, they need to get the most out of their GoTo Connect system. We can interact quickly and easily with GoToConnect, and there's a platform where we can share content with the right people. GoToConnect is also cloud-based, which makes it suitable for a wide variety of users. It has a great dashboard and a lot of usability to help you with your needs. The setup is fast and easy, and the system is simple to understand. - It has one of the best administrative portals. - It is available on both desktop and smartphone platforms for a seamless experience. - The implementation and setup of the software are very easy. This business phone system is easy to use and very affordable . It comes with great features and it makes business communication seamless. GoToConnect ensures that we easily connect, and there is a platform where we share the content with the required persons. Also, GoToConnect is on cloud, which means, suitable to many users. Cons While this platform is very good and has many benefits, it is also important to consider some of its possible drawbacks. One feature where GoTo Connect falls short is the lack of cloud storage for recorded calls or other files. They must rely on my own storage solutions or third-party services to store and access these important files. This can be inconvenient and can lead to additional expenses for companies that need to purchase additional storage solutions. Another potential downside to GoTo Connect is the lack of shared hardware devices, such as conference phones or headsets. This means that users must purchase their own devices or use compatible devices from other providers. While this may not be a major issue for some businesses, it can be a significant expense for others, especially those with larger teams or multiple locations. Additionally, I have occasional connection issues or audio quality issues that can affect call or meeting performance. These issues can be frustrating and can lead to interruptions in productivity. I experience glitches or bugs with the desktop or mobile app, which can further exacerbate these issues. Another potential concern is that GoTo Connect may not offer as many advanced features as other phone system solutions. While it includes many powerful tools and capabilities, businesses that require more advanced features may need to look elsewhere. I find that GoTo Connect is not priced as competitively as other phone system solutions on the market. While pricing is straightforward and based on the number of users, businesses with larger teams may find costs add up quickly. We discovered the following drawbacks: -If you're using multiple accounts, it's difficult to stay logged in. also there might be a few glitches here and there, and you might find a lot of speech pause. The VoIP relationship is in shambles. - There are some minor bugs like some users encountered problems in hearing incoming calls. But other than this there is not any major con. I have had no problems using this phone system. It works well. GoToConnect requires a strong internet supply, and some areas or firms may lack it.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Dialpad Founded: 2011 United States www.dialpad.com/business-communications/	Company Information GoTo Founded: 2003 United States www.goto.com/connect
Alternatives Intermedia Unite Intermedia	Alternatives 3CX
Dialpad Support Dialpad	Dialpad Connect Dialpad
Aircall	net2phone
8x8 Work 8x8	Nextiva
VirtualPBX View All	MightyCall View All
Categories AI Sales Assistants Supported Dialpad’s AI Sales Assistant helps sales teams close deals faster by providing real-time insights during calls. It automatically transcribes conversations, highlights key moments, captures action items, and offers AI-driven recommendations for follow-ups. By giving reps instant access to the information they need, the AI Sales Assistant helps teams stay organized, improve performance, and focus on building relationships instead of note-taking. Business Phone Systems Supported Dialpad’s business phone system replaces traditional desk phones with a cloud-based platform that works on any device. Teams can make crystal-clear calls, send SMS/MMS messages, and access advanced features like call routing, voicemail transcription, and AI insights, all from one unified system. Business Text Messaging Supported Dialpad is a leading CCaaS platform, delivering a cloud-based contact center solution that unifies voice, messaging, and digital channels. With AI-powered insights, intelligent routing, and real-time analytics, Dialpad helps support and sales teams provide faster, more personalized customer experiences while improving operational efficiency. Business VoIP Supported Dialpad gives businesses a modern VoIP solution by replacing clunky landlines with an all-in-one, internet-based communications platform. With Dialpad, teams can make crystal-clear voice calls, send SMS/MMS text messages, and stay connected from any device—desktop or mobile. And because Dialpad is a truly unified communications platform, businesses also get built-in video meetings, team messaging, and AI-powered productivity tools. The result is a more flexible, cost-effective alternative to traditional phone systems that meets customers wherever they choose to connect. Call Center Supported Dialpad’s call center solution combines crystal-clear VoIP calling, built-in AI coaching, omni-channel routing, and robust analytics into one intuitive platform. It’s designed to help support and sales teams boost efficiency, improve response times, and scale without the complexity of legacy call center tools. Call Tracking Supported With Dialpad’s call tracking, teams can easily and automatically log call data, attribute leads to marketing campaigns, review transcripts, and analyze performance trends. Real-time dashboards and AI recommendations help marketing and sales teams refine messaging and improve conversion rates. Cloud PBX Supported Dialpad’s Cloud PBX combines VoIP calling, intelligent call routing, voicemail transcription, and AI insights into a fully cloud-based phone system that lets teams make and receive calls from any device, anywhere. With advanced features like call routing, voicemail transcription, and AI-powered insights, it replaces traditional PBX systems with a flexible, scalable solution. It’s easy to set up, simple to manage, and scales with your business needs. Collaboration Supported With Dialpad, you can handle all your internal and external communications in one easy-to-use platform. Make phone calls, have video meetings, send SMS/MMS text messages, and more from the desktop or mobile app. Contact Center as a Service (CCaaS) Supported Dialpad is one of the top CCaaS platforms for teams that want smarter customer engagement. Handle calls, texts, and chats from one cloud-based system, while AI insights help agents deliver better experiences and managers track performance in real time. Team Chat Supported Dialpad’s team chat offers secure messaging, group threads, file sharing, and AI-driven search across all conversations. Integrated with calls, meetings, and contact center tools, it streamlines collaboration and reduces context switching. Allowing teams to chat, share files, and keep everyone on the same page, without leaving calls or meetings. Team Communication Supported Dialpad’s team communication offers secure messaging, group threads, file sharing, and powerful AI search that finds anything said or shared across conversations. It keeps teams connected and cuts down context-switching by integrating chat directly with calls, meetings, and contact center tools. UCaaS Supported As a leading UCaaS platform, Dialpad brings together VoIP calling, SMS/MMS, video conferencing, team messaging, and AI-driven analytics into one intuitive interface. Its reliability, scalability, and advanced features make it a preferred choice for modern businesses looking to streamline communications. Unified Communications Supported Dialpad brings all your communication tools together in one place, bringing calls, messaging, video meetings, and team collaboration into a single cloud-based solution. With AI-powered insights and seamless integrations, teams can stay connected, productive, and informed, no matter where they work, without missing a beat. Video Conferencing Supported Dialpad makes video meetings effortless by delivering high-quality, reliable meetings with built-in collaboration tools. Share your screen, chat live, and get automatic AI summaries so everyone leaves the meeting on the same page. Web Conferencing Supported Dialpad’s web conferencing brings HD video, real-time chat, screen sharing, and AI-generated meeting notes together in one intuitive interface. It’s designed to help teams stay aligned, capture key takeaways automatically, and keep projects moving, no downloads required.	Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Forwarding Supported Call Monitoring Supported Cloud Communication Platform Supported Cloud PBX Supported Telephony Supported UCaaS Supported Unified Communications Supported Vanity Phone Number Supported Virtual Phone Number Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Show More Features Call Tracking Features Call Log Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Not Supported Conversion Tracking Not Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Collaboration Features Brainstorming Not Supported Calendar Management Not Supported Chat / Messaging Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Project Management Not Supported Real Time Editing Not Supported Task Management Not Supported Version Control Not Supported Video Conferencing Supported Team Chat Features End-to-End Encryption (E2EE) Not Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Supported Voice Calling Supported Team Communication Features Activity / News Feed Not Supported Audio Calls Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Not Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Not Supported Presentation Streaming Supported Presentation Tools Not Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported	Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Not Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Not Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Not Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported Mobile Access Supported Multi-User Collaboration Not Supported Voice Mail Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Not Supported IVR / Voice Recognition Supported Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported
Integrations Clio Supported Enthu.ai Supported Google Workspace Supported HubSpot CRM Supported Kizen Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Dynamics 365 Supported Outdoo AI Supported Salesforce Supported Zoho CRM Supported Call Optix Supported Front Supported HappyFox Supported Headset Supported Kustomer Supported LawGro Supported PolyAI Supported Prodoscore Supported Zapier Supported Show More Integrations View All 80 Integrations	Integrations Clio Supported Enthu.ai Supported Google Workspace Supported HubSpot CRM Supported Kizen Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Dynamics 365 Supported Outdoo AI Supported Salesforce Supported Zoho CRM Supported Call Optix Not Supported Front Not Supported HappyFox Not Supported Headset Not Supported Kustomer Not Supported LawGro Not Supported PolyAI Not Supported Prodoscore Not Supported Zapier Not Supported Show More Integrations View All 20 Integrations
Claim Dialpad Connect and update features and information Claim Dialpad Connect and update features and information	Claim GoTo Connect and update features and information Claim GoTo Connect and update features and information