DialedIn vs. Steam-connect Comparison


DialedIn	Steam-connect Codelogic	+	+
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About DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.		About Steam-connect is the software platform for all your customer contact. As all channels are managed from a single screen, your employees can fully focus on what they do best. The contact with customers! Would you like to read more about our implementation process? Steam-connect supports customer contact across all channels, inbound and outbound, in one screen and completely blended as you see fit. Anything you want, you can do yourself. No technical knowledge is required and our support staff are ready to help. Steam-connect provides you with insight into the workload in the customer contact department, the effectiveness of your employees and the results of campaigns.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.		Audience Call centers looking for a conversation software
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25.00/month/user Enterprise Plus - $25 per user w/ annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit Free Version Free Trial		Pricing $5 per user per month Free Version Free Trial
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information DialedIn Founded: 1996 United States getdialedin.com		Company Information Codelogic Founded: 2007 Netherlands www.callcenter-software.com/en/
Alternatives CallTools		Alternatives Ozonetel
Freshcaller Freshworks		Qubicles
CallShaper		Contaque
NobelBiz		Readymode Readymode (formerly Xencall)
Genesys Cloud CX Genesys View All		Q-Suite Indosoft View All
Categories Auto Dialer Call Center Call Center Infrastructure (CCI) Contact Center as a Service (CCaaS) Contact Center Quality Assurance IVR Predictive Dialer Sales Dialers		Categories Call Center Call Center Infrastructure (CCI)
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management		Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics
Integrations Zapier Dropbox Gong Google Workspace HubSpot Sales Hub Jira Make Microsoft Dynamics 365 Microsoft Teams ONEsite Oracle CRM On Demand Rambox Salesforce Slack Wufoo Zapier Canvas Zendesk Zoho Analytics Show More Integrations View All 15 Integrations		Integrations Zapier Dropbox Gong Google Workspace HubSpot Sales Hub Jira Make Microsoft Dynamics 365 Microsoft Teams ONEsite Oracle CRM On Demand Rambox Salesforce Slack Wufoo Zapier Canvas Zendesk Zoho Analytics Show More Integrations View All 4 Integrations
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