DialedIn vs. DialShree Comparison


DialedIn	DialShree Elision Technolab	+	+
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About DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead.		About DialShree is a complete AI-powered omnichannel contact center platform built for BPOs, banks, telecoms, e-commerce companies and enterprises across Africa, India and the GCC. It brings all communication channels — voice calls, WhatsApp, email, live chat, SMS, Facebook, Twitter and video — into one unified agent workspace. Agents handle every interaction from one screen. Supervisors get real-time visibility across all channels and all teams. WHY COMPANIES CHOOSE DIALSHREE ✔ Reduce cost-per-call by up to 40% with AI automation and predictive dialing ✔ Handle 3x more outbound calls per agent with 5 dialer modes — predictive, auto, preview, progressive and manual ✔ Eliminate manual QA — AI scores 100% of calls automatically with sentiment detection ✔ Serve WhatsApp-first customers natively — no third-party integration needed ✔ Deploy in days — cloud, on-premise or hybrid — with 24/7 dedicated support
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported		Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Call centers with at least 5 agents, engaged in inbound, outbound and blended call environments.		Audience Companies and organizations seeking an omnichannel call center solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $25.00/month/user Enterprise Plus - $25 per user w/ annual commit Enterprise - $39 per user w/ annual commit Professional - $59 per user w/ annual commit Small Business - $79 per user w/ annual commit Free Version Not Supported Free Trial Not Supported		Pricing $100 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews
		Pros & Cons from Real Users Pros Dialshree offers extensive solution to voice calls and IVR based campaigns. Can be set up on premises based server. The features include- 1. Creating IVR campaign with flexible parameters. 2. Scheduling and Reattempting in case of no answer. 3. Multi Level IVRs 4. Live Campaign monitoring 5. Voice Broadcasting Cons This is very attractive solution to the Voice call based marketing. The one thing which i want to see improved is reporting section. The reporting section is not sufficient to analyze the campaigns, every time i need to export the data to any third party software to analyze.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information DialedIn Founded: 1996 United States getdialedin.com		Company Information Elision Technolab Founded: 2007 India www.elisiontec.com/contact-center-solution/
Alternatives CallTools		Alternatives Kunnect
Freshcaller Freshworks		Voicent Predictive Dialer Voicent Communications
CallShaper		SpitFire OPC Marketing
NobelBiz		DialedIn
Genesys Cloud CX Genesys View All		Readymode Readymode (formerly Xencall) View All
Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported		Categories Call Center Infrastructure (CCI) Supported Predictive Dialer Supported
Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Not Supported Text to Speech Supported Voice Customization Not Supported Voice Mail Supported		Predictive Dialer Features Call Monitoring Not Supported Call Recording Supported Call Results Not Supported Call Transfer Not Supported Callback Scheduling Supported Campaign Specific Caller ID Not Supported Contact Management Not Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Not Supported Lead Management Not Supported
Integrations Dropbox Supported Elision AI Voice Analysis Not Supported Gong Supported Google Workspace Supported HubSpot Sales Hub Supported Jira Supported Make Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported Oracle CRM On Demand Supported Salesforce Supported Slack Supported Zapier Supported Zapier Canvas Supported Zendesk Supported Zoho Analytics Supported Show More Integrations View All 15 Integrations		Integrations Dropbox Not Supported Elision AI Voice Analysis Supported Gong Not Supported Google Workspace Not Supported HubSpot Sales Hub Not Supported Jira Not Supported Make Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported Oracle CRM On Demand Not Supported Salesforce Not Supported Slack Not Supported Zapier Not Supported Zapier Canvas Not Supported Zendesk Not Supported Zoho Analytics Not Supported Show More Integrations View All 1 Integration
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