Dialaxy vs. VirtualPBX Comparison


Dialaxy Dialaxy Inc.	VirtualPBX	+	+
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Your clients get FREE iPlum app to send you secure texts. It is critical to protect client data as per privacy and security regulations. 9,148 Ratings Visit Website PBXware PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. 39 Ratings Visit Website Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. 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About Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.	About VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every single feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for your business—whether your team is at a desk, on the road, or working from home. Deploy AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and scale into advanced messaging tools as your business grows. As the pioneers who invented cloud telephony in 1997, we back every account with expert, U.S.-based human support from people who genuinely understand small business. Because having the right technology is important—but having the right team behind it levels the playing field.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes and contact centers	Audience Any Business, Anywhere
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $10 per month 1 free USA or Canada number Free Version Free Trial	Pricing $18/month Free Version Free Trial
Reviews/Ratings Overall 4.4 / 5 ease 4.6 / 5 features 4.3 / 5 design 4.0 / 5 support 4.6 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.5 / 5 features 4.5 / 5 design 4.2 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros From an operations perspective, I appreciate that Dialaxy is relatively easy to get familiar with. The main calling functions are straightforward, and having call activity recorded makes it easier to check what happened without asking team members for every detail. The filtering options are also useful for reviewing specific periods of activity. I mainly use Dialaxy for customer support calls and follow-ups. One thing I find useful is being able to look back at the call history when I need to confirm when I last spoke with someone or pick up an ongoing issue. It makes follow-ups easier because I don't have to rely entirely on my own notes. I like that the monthly subscription includes free credits for outbound calls and messaging. It helps offset some of the initial outreach costs when we are making sales calls. Dialaxy is easy to pick up and for regular customer communication. I mainly use it for calls and follow-ups, and the basic features are straightforward enough that I didn't need much time to get comfortable with it. The call history is also useful when I need to check previous conversations before contacting a customer again. What I like about Dialaxy is that it gives me a clear record of calling activity. For sales operations, having call history available makes it easier to check activity and follow up when needed. The platform also supports filtering call logs, which is useful when reviewing specific periods or activity. Cons Some of the more detailed activity views could offer additional customization. It's not something that affects normal usage, but it would be useful for teams that need to review communication data more closely. I think the call records could have a few more ways to organize conversations. The current options work for normal day-to-day use, but additional filters would be helpful when the number of call increases. The default notification settings are bit sensitive. I had to adjust the notification rules early on because the frequent pop ups can be distracting during busy hours. The call activity section could offer a little more flexibility for organizing larger number of records. It works well for normal use, but additional filtering options would be helpful when reviewing older calls. Some of the more detailed reporting options could be expanded. For basic tracking it works well, but larger teams may want more ways to customize the information they see.	Pros & Cons from Real Users Pros It's a nice affordable option. Nice to have up to 5 lines on a basic plan, with different voicemails for each. 1. Readily available to walk thru and support acct. 2. Not pushy but accommodating in suggesting the best system depending on needs and great followup 3. Kind and personable 4. Easy to set up with all flow from virtual assistant to direct calls to the appropriate recipient. 5. Porting phone number was efficient and quick. Virtual PBX is easy to use, they provide great customer service, and they offer excellent pricing options for new or established businesses. It's easy to use a computer or laptop to make and receive calls, especially that for or business a computer is needed to handle the calls. Having support if needed is a comfort. We can step away from the office and still conduct business as usual. Thank you for a well thought of product. Good price, great customer service, probably more features than I need, but may use them if I grow larger. Cons The softphone for the desktop was buggy in my experience, and the web browser phone was difficult to get set-up in the beginning. I am looking forward to when voicemail can convert to text and be texted to my mobile. Hopefully soon Online interface is a bit clunky and at times a bit buggy. Not as intuitive as I'd like, but they have great customer support to help. Cannot think of any. Occasional glitches, voicemail not easy to access (it's tucked away in the web interface, but once you know where to find it, it's ok)...no voicemail transcripts with the email notification...no text capability for lower tier plan
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Dialaxy Inc. Founded: 2023 United States dialaxy.com	Company Information VirtualPBX Founded: 1997 United States www.virtualpbx.com
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Fonada	MightyCall
Squaretalk	AVOXI
CallHippo	MyOperator VoiceTree Technologies
MightyCall View All	Phone.com View All
Categories Call Center Call Center Infrastructure (CCI) Virtual Phone Number	Categories Business Phone Systems Business Text Messaging Business VoIP VirtualPBX Business VoIP is a premier solution in the cloud communications industry, designed to meet the needs of businesses of all sizes. With over 27 years of experience, VirtualPBX delivers a robust and reliable VoIP service with 99.999% uptime, advanced features, and exceptional customer support. As a US-based, privately held company, VirtualPBX is dedicated to providing award-winning 24/7/365 customer service and scalable solutions that grow with your business. Small businesses can also benefit from average savings of 40-80%, making VirtualPBX both a cost-effective and highly reliable choice for business communication. Call Center VirtualPBX Contact Center is revolutionizing the market for small to medium-sized contact centers. With over 27 years of experience in the cloud communications industry, VirtualPBX offers a comprehensive and personalized approach to remote contact center solutions. As a US-based, privately held company, VirtualPBX brings award-winning 24/7/365 customer support, scalable and reliable software with 99.999% uptime, and infinitely customizable call flows and queue options to ensure that each client's unique needs are met. Call Forwarding Call Recording Call Tracking Caller ID Cloud Communication Platform Cloud PBX Communications Contact Center as a Service (CCaaS) IVR Online Fax SMS Marketing VirtualText is a complete text messaging solution that helps businesses connect with customers and employees using their existing phone numbers. It's an all-in-one platform for sending and receiving SMS and MMS messages, bringing all your text-based conversations into a single, easy-to-manage system. How It Works VirtualText simplifies communication and helps you work smarter. Here’s a look at its key features: Shared Inbox: Multiple team members can access a single inbox to manage all text and web chat conversations. This keeps communication history in one place, so no one misses a message. Automated Messaging: Save time by automating your texts. Set up automatic replies, schedule messages for later, or create drip campaigns for marketing promotions, reminders, and follow-ups. Contact Management: Keep your contacts organized and your messages targeted. You can segment audiences and use keywords to automatically add new subscribers, making sure the ri Softphone Telephony Toll Free 800 Number Unified Communications Vanity Phone Number Video Conferencing Virtual Phone Number Voicemail
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics	Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Softphone Features Audio / Video Conferencing Call Logging Call Recording Call Transfer Caller Identification Chat / Messaging Contact Management Fax Management Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Unified Communications Features Audio / Video Conferencing Calendar Management Call Recording Call Routing Chat / Messaging Fax Management File Sharing Mobile Access Multi-User Collaboration Voice Mail Video Conferencing Features Electronic Hand Raising Mobile Access On-Demand Webcasting Presentation Streaming Presentation Tools Private Chat Real-Time Chat Record & Playback Ability Screen Sharing Two-Way Audio & Video Video Conferencing Whiteboard
Integrations Amazon Web Services (AWS) Dropbox HubSpot CRM Nekton.ai Planfix Salesforce Stackreaction Zapier Zoho CRM View All 2 Integrations	Integrations Amazon Web Services (AWS) Dropbox HubSpot CRM Nekton.ai Planfix Salesforce Stackreaction Zapier Zoho CRM View All 7 Integrations
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