Dialaxy

Dialaxy

Dialaxy Inc.
Readymode

Readymode

Readymode (formerly Xencall)
+
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes and contact centers

Audience

Telemarketers and call centers of any size

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported

Pricing

$150
/license/month
includes all features, all-in-one platform
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.2 / 5
ease 4.5 / 5
features 4.2 / 5
design 3.9 / 5
support 4.5 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Dialaxy was easy to get familiar with, and I could use the main features without spending much time figuring things out. I mainly use it for routine business calls and follow-ups. Having call records available is helpful when I need to confirm an earlier conversation or check whether someone has already been contacted.
  • The automatic time-zone and business-hour routing works great for us. Calls get directed to active regional hubs depending on the time of day, or to voicemail after hours, which keeps our setup simple without manual tweaking.
  • One-click voicemail drop lets our reps leave a pre-recorded message and jump straight to the next outreach target without waiting around.
  • My work involves coordinating campaign updates and communicating with different people about timelines and requirements. Dialaxy's call history helps me check previous discussions, while its search and filtering features make it easier to find a particular interaction when needed.
  • One thing I like about Dialaxy is that the main calling features are easy to understand. I can check call activity, find previous conversations, and review details without spending too much time navigating the system. It helps when I'm coordinating follow-ups across several contacts.

Cons

  • I'd like a few more options for organizing call records according to different tasks or teams. The current setup works well for regular use, but more flexibility would be useful.
  • It can be annoying managing the prepaid credit balance. While monthly fees cover our fixed seats, heavy international and toll-free calls deduct from a separate balance, so we have to top up when usage picks up.
  • Analytics stay pretty basic and the internal messaging lacks advanced organization or video tools.
  • I'd appreciate more ways to group calls according to campaign or project. It's a relatively small improvement, but it would make reviewing older conversations more convenient.
  • The reporting view could offer more customization for teams that want to review call activity in different ways.

Pros & Cons from Real Users

Pros

  • Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude.

Cons

  • Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Readymode (formerly Xencall)
Founded: 2014
Canada
readymode.com

Alternatives

Alternatives

BatchDialer

BatchDialer

BatchService
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications

Categories

Categories

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Integrations

Adobe Acrobat Sign Not Supported
Authorize.Net Not Supported
ConvergeHub Not Supported
Dropbox Not Supported
Gmail Not Supported
Goliath Not Supported
Gong Not Supported
Google Calendar Not Supported
Google Maps Not Supported
HubSpot CRM Supported
Keap Not Supported
Pipedrive Not Supported
Podio Not Supported
REISift Not Supported
Salesforce Not Supported
Stripe Not Supported
Zillow Not Supported
Zoho CRM Supported
monday AI work platform Not Supported

Integrations

Adobe Acrobat Sign Supported
Authorize.Net Supported
ConvergeHub Supported
Dropbox Supported
Gmail Supported
Goliath Supported
Gong Supported
Google Calendar Supported
Google Maps Supported
HubSpot CRM Not Supported
Keap Supported
Pipedrive Supported
Podio Supported
REISift Supported
Salesforce Supported
Stripe Supported
Zillow Supported
Zoho CRM Not Supported
monday AI work platform Supported
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Claim Dialaxy and update features and information
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