Dialaxy

Dialaxy

Dialaxy Inc.
4.3 out of 5 stars
Readymode

Readymode

Readymode (formerly Xencall)
1.0 out of 5 stars
Dialaxy Readymode

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Dialaxy:

About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.
Readymode:

About

Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.
Dialaxy:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Readymode:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Dialaxy:

Audience

Companies of all sizes and contact centers
Readymode:

Audience

Telemarketers and call centers of any size
Dialaxy:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Readymode:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Dialaxy:

API

Offers API Not Supported
Readymode:

API

Offers API Not Supported
Dialaxy:

Screenshots and Videos

Readymode:

Screenshots and Videos

Dialaxy:

Pricing

$10 per month
1 free USA or Canada number
Free Version Not Supported
Free Trial Not Supported
Readymode:

Pricing

$150
/license/month
includes all features, all-in-one platform
Free Version Not Supported
Free Trial Not Supported
Dialaxy:

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.2 / 5
design 3.9 / 5
support 4.4 / 5
Readymode:

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5
Dialaxy:

Pros & Cons from Real Users

Pros

  • Business hours and voicemail greetings are useful when dealing with applicants in different time zones. Callers can receive a clear message when the team is unavailable instead of being left unsure about when to contact the office.
  • Some enquiries require input from someone with a specific technical background. I find Dialaxy's call-routing options useful because calls can be directed to the appropriate team member instead of everyone handling the same type of enquiry. This is particularly relevant when questions involve different engineering disciplines or assessment requirements.
  • I handle visa drafting and skill assessment reviews, so the technical calls need to be right. The unlimited cloud call recording lets our senior consultants audit consultations and confirm the correct ANZSCO code advice was given, which protects us in client disputes.
  • Our work can involve enquiries from people living in different countries, so international calling is an important consideration. Dialaxy gives us a business communication option for reaching people across regions, and having calling and messaging features in one platform is convenient for handling different types of enquiries.
  • The ability to handle concurrent calls and use call queues is valuable when several enquiries arrive close together. Instead of treating every call as an isolated task, Dialaxy offers options for managing how calls are held and directed. That makes it worth considering for a team with fluctuating call volumes.

Cons

  • The business-hour settings need occasional updates when the team's working schedule changes.
  • Setting up routing rules for different responsibilities requires some initial planning. I'd like more ready-made configurations for teams with specialized departments.
  • Calling international applicants outside the flat-rate bundles draws down the prepaid wallet credit, so someone has to watch the balance to avoid a call getting cut off.
  • I'd like clearer usage summaries to help us understand international calling activity and plan communication costs more easily.
  • Configuring the right call-handling rules takes some planning. A clearer overview of queue settings and their effects would make adjustments easier for new administrators.
Readymode:

Pros & Cons from Real Users

Pros

  • Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude.

Cons

  • Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.
Dialaxy:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Readymode:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Dialaxy:

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com
Readymode:

Company Information

Readymode (formerly Xencall)
Founded: 2014
Canada
readymode.com
Dialaxy:

Alternatives

Readymode:

Alternatives

CallTools

CallTools

4.9 out of 5 stars
Dialaxy:
KrispCall

KrispCall

4.4 out of 5 stars
Readymode:
Convoso

Convoso

4.7 out of 5 stars
Dialaxy:
CallHippo

CallHippo

4.7 out of 5 stars
Readymode:
BatchDialer

BatchDialer

BatchService
Dialaxy:
MightyCall

MightyCall

4.8 out of 5 stars
Readymode:
Dialaxy:
Squaretalk

Squaretalk

4.8 out of 5 stars
Readymode:
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
5.0 out of 5 stars
Dialaxy:

Categories

Readymode:

Categories

Dialaxy:

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Not Supported
Readymode:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Dialaxy:

Integrations

Adobe Acrobat Sign Not Supported
Authorize.Net Not Supported
ConvergeHub Not Supported
Dropbox Not Supported
Gmail Not Supported
Goliath Not Supported
Gong Not Supported
Google Calendar Not Supported
Google Maps Not Supported
HubSpot CRM Supported
Keap Not Supported
Pipedrive Not Supported
Podio Not Supported
REISift Not Supported
Salesforce Not Supported
Stripe Not Supported
Zillow Not Supported
Zoho CRM Supported
monday AI work platform Not Supported
Readymode:

Integrations

Adobe Acrobat Sign Supported
Authorize.Net Supported
ConvergeHub Supported
Dropbox Supported
Gmail Supported
Goliath Supported
Gong Supported
Google Calendar Supported
Google Maps Supported
HubSpot CRM Not Supported
Keap Supported
Pipedrive Supported
Podio Supported
REISift Supported
Salesforce Supported
Stripe Supported
Zillow Supported
Zoho CRM Not Supported
monday AI work platform Supported
Dialaxy:
Claim Dialaxy and update features and information
Claim Dialaxy and update features and information
Readymode:
Claim Readymode and update features and information
Claim Readymode and update features and information