Dialaxy

Dialaxy

Dialaxy Inc.
Readymode

Readymode

Readymode (formerly Xencall)
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About

Dialaxy is a cloud telephony and business communication platform that helps startups and growing teams connect with customers anywhere in the world. With instant local support numbers in the USA and Canada, Dialaxy lets businesses launch a call center in under 2 minutes and manage calls, messages, voicemail, and agent groups from any device. Built for sales teams, support teams, and remote businesses, Dialaxy includes unlimited calls and messages within the USA and Canada, call recording, advanced analytics and reports, integrations, and more. Its easy-to-use interface and reliable backend infrastructure make Dialaxy a scalable VoIP and virtual phone system for modern businesses.

About

Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and contact centers

Audience

Telemarketers and call centers of any size

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
1 free USA or Canada number
Free Version
Free Trial

Pricing

$150
/license/month
includes all features, all-in-one platform
Free Version
Free Trial

Reviews/Ratings

Overall 4.4 / 5
ease 4.6 / 5
features 4.3 / 5
design 4.0 / 5
support 4.6 / 5

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • From an operations perspective, I appreciate that Dialaxy is relatively easy to get familiar with. The main calling functions are straightforward, and having call activity recorded makes it easier to check what happened without asking team members for every detail. The filtering options are also useful for reviewing specific periods of activity.
  • I mainly use Dialaxy for customer support calls and follow-ups. One thing I find useful is being able to look back at the call history when I need to confirm when I last spoke with someone or pick up an ongoing issue. It makes follow-ups easier because I don't have to rely entirely on my own notes.
  • I like that the monthly subscription includes free credits for outbound calls and messaging. It helps offset some of the initial outreach costs when we are making sales calls.
  • Dialaxy is easy to pick up and for regular customer communication. I mainly use it for calls and follow-ups, and the basic features are straightforward enough that I didn't need much time to get comfortable with it. The call history is also useful when I need to check previous conversations before contacting a customer again.
  • What I like about Dialaxy is that it gives me a clear record of calling activity. For sales operations, having call history available makes it easier to check activity and follow up when needed. The platform also supports filtering call logs, which is useful when reviewing specific periods or activity.

Cons

  • Some of the more detailed activity views could offer additional customization. It's not something that affects normal usage, but it would be useful for teams that need to review communication data more closely.
  • I think the call records could have a few more ways to organize conversations. The current options work for normal day-to-day use, but additional filters would be helpful when the number of call increases.
  • The default notification settings are bit sensitive. I had to adjust the notification rules early on because the frequent pop ups can be distracting during busy hours.
  • The call activity section could offer a little more flexibility for organizing larger number of records. It works well for normal use, but additional filtering options would be helpful when reviewing older calls.
  • Some of the more detailed reporting options could be expanded. For basic tracking it works well, but larger teams may want more ways to customize the information they see.

Pros & Cons from Real Users

Pros

  • Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude.

Cons

  • Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialaxy Inc.
Founded: 2023
United States
dialaxy.com

Company Information

Readymode (formerly Xencall)
Founded: 2014
Canada
readymode.com

Alternatives

Alternatives

BatchDialer

BatchDialer

BatchService
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Adobe Acrobat Sign
Authorize.Net
ConvergeHub
Dropbox
Gmail
Goliath
Gong
Google Calendar
Google Maps
HubSpot CRM
Keap
Pipedrive
Podio
REISift
Salesforce
Stripe
Zillow
Zoho CRM
monday AI work platform

Integrations

Adobe Acrobat Sign
Authorize.Net
ConvergeHub
Dropbox
Gmail
Goliath
Gong
Google Calendar
Google Maps
HubSpot CRM
Keap
Pipedrive
Podio
REISift
Salesforce
Stripe
Zillow
Zoho CRM
monday AI work platform
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Claim Dialaxy and update features and information
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