SyncDojo

SyncDojo

Bluepen Software
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About

DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.

About

As you set yourself on a journey to improve your collaborative efforts between customer support and product management, look no further than your teammate, Administrator who has knowledge and experience with your Help Desk system and Team Foundation Server or Team Services Online. Collect necessary information when it comes to making a handshake with your Help Desk system and Product Management system to create in-house integration space where Development and Support work together cohesively as a single transparent unit of work. Dive into learning more about your teams performance while you query and analyze what is happening with ticketing data in relation to development efforts taking place in other teams. Keep your senior staff members in both teams informed and aware about potential new requests, issues or bugs that co-relate to already existing work or the work that is coming in the pipeline.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs and IT departments

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$79
PER/TECH/MONTH
Free Version
Free Trial

Pricing

$8.00 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DeskDay
Founded: 2021
United States
deskday.com

Company Information

Bluepen Software
Founded: 2016
United States
www.bluepensoftware.com

Alternatives

Alternatives

ServiceDesk Plus MSP

ServiceDesk Plus MSP

ManageEngine

Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM Features

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Integrations

Freshdesk
Groove
HappyFox
Hudu
Kayako
Level
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
QuickBooks Enterprise
Salesforce
Zendesk

Integrations

Freshdesk
Groove
HappyFox
Hudu
Kayako
Level
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
QuickBooks Enterprise
Salesforce
Zendesk
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Claim DeskDay and update features and information
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