Audience

MSPs and IT Service Providers

About Acronis Automation

Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.

Pricing

Starting Price:
$49.00/month/user
Pricing Details:
All-in monthly fee per user (based on annual subscription).
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Acronis
Founded: 2003
Switzerland
www.acronis.com/en-us/products/cloud/cyber-protect/automation/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
Phone Support
Online

Acronis Automation Frequently Asked Questions

Q: What kinds of users and organization types does Acronis Automation work with?
Q: What languages does Acronis Automation support in their product?
Q: What kind of support options does Acronis Automation offer?
Q: What other applications or services does Acronis Automation integrate with?
Q: Does Acronis Automation have a mobile app?
Q: What type of training does Acronis Automation provide?
Q: Does Acronis Automation offer a free trial?
Q: How much does Acronis Automation cost?
Q: What pricing for support is available for Acronis Automation?
Q: What pricing for training is available for Acronis Automation?

Acronis Automation Product Features

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Customizable Branding Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Known Issue Management Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Community Forums Not Supported
Document Storage Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Incident Management Supported
Self Service Portal Supported
Service Reporting Supported
Ticket Management Supported
Knowledge Management Not Supported
Release Management Not Supported
Service Catalog Not Supported

MSP

Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Project Management Supported
Scheduling Supported
Backup Management Not Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Remote Access Not Supported
Remote Systems Monitoring Not Supported

Professional Services Automation

Billing & Invoicing Supported
CRM Supported
Client Portal Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Time & Expense Tracking Supported
Collaboration Tools Not Supported
Document Management Not Supported
Resource Management Not Supported

RMM

Deployment Management Not Supported
IT Asset Management Not Supported
Network Monitoring Not Supported
Real-time Alerts Not Supported
For MSPs Not Supported
Mobile Access Not Supported
Patch Management Not Supported
Remediation Management Not Supported

Service Desk

Change Management Supported
IT Asset Management Supported
Incident Management Supported
Mobile Access Supported
SLA Management Supported
Self Service Portal Supported
CMDB Not Supported
Knowledge Base Not Supported
Procurement Management Not Supported
Remote Control Not Supported

Time Tracking

Automatic Time Capture Supported
Billable & Non-Billable Hours Supported
Billing & Invoicing Supported
Employee Database Supported
Mobile Time Tracking Supported
Multiple Billing Rates Supported
Online Time Tracking Supported
Overtime Calculation Supported
Time per Project Reporting Supported
Timesheet Management Supported
Vacation / Leave Tracking Supported
Expense Tracking Not Supported
Offline Time Tracking Not Supported