+
+

Related Products

  • SuperOps
    223 Ratings
    Visit Website
  • Kantata
    2,277 Ratings
    Visit Website
  • Addigy
    261 Ratings
    Visit Website
  • Planview AdaptiveWork
    714 Ratings
    Visit Website
  • Auvik
    678 Ratings
    Visit Website
  • NinjaOne
    6,035 Ratings
    Visit Website
  • Iru
    1,385 Ratings
    Visit Website
  • Striven
    234 Ratings
    Visit Website
  • Project Insight
    122 Ratings
    Visit Website
  • deskbird
    404 Ratings
    Visit Website

About

DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.

About

An omnichannel customer service software, with integrated features for complete, customer-centric management. Online support, ticket opening, project management, digital point, technical support and much more. Our platform allows the integration with excellent solutions in the most different segments. Knowledge-based tools in business intelligence, internal and external communication, finance and much more, to complement your business management. Our plans are divided into three categories that will aid your support journey. Know the profile of the basic, advanced or plus plans and choose the best one, according to your needs. Thinking about making life easier for managers, we created the Indicators area in the Desk Manager, where we compile some very important management data and it is possible to consult them with just one or two clicks.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs and IT departments

Audience

Help desk and service desk platform for companies wanting to control and organize calls, optimizes service management and dynamic dashboards

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$79
PER/TECH/MONTH
Free Version Not Supported
Free Trial Supported

Pricing

$15.95 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

DeskDay
Founded: 2021
United States
deskday.com

Company Information

Desk Manager
Founded: 2012
Brazil
deskmanager.com.br/

Alternatives

Alternatives

Autodeals

Autodeals

Autodeals Inc
OMniLeads

OMniLeads

Freetech Solutions
Kaseya BMS

Kaseya BMS

Kaseya
ConnectWise PSA

ConnectWise PSA

ConnectWise

Categories

AI PSA Supported
IT Management Supported
MSP Supported
RMM Supported

Categories

Call Center Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Supported
Remote Access Not Supported
Remote Systems Monitoring Supported
Scheduling Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Supported
Document Management Not Supported
Portfolio Management Not Supported
Project Management Supported
Proposal Generation Not Supported
Quote Management Not Supported
Resource Management Supported
Time & Expense Tracking Supported

RMM Features

Deployment Management Not Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Not Supported
Patch Management Not Supported
Real-time Alerts Supported
Remediation Management Not Supported

Integrations

AutomationEdge Not Supported
Discord Not Supported
Google Not Supported
Hudu Supported
JivoChat Not Supported
Level Supported
Microsoft Power BI Not Supported
Microsoft Teams Not Supported
N-able N‑central Supported
NinjaOne Supported
Nvoip Not Supported
N‑able N-sight RMM Supported
QuickBooks Enterprise Supported
Rocket.Chat Not Supported
Slack Not Supported
Slemma Not Supported
WhatsApp Not Supported
Zoom Phone Not Supported

Integrations

AutomationEdge Supported
Discord Supported
Google Supported
Hudu Not Supported
JivoChat Supported
Level Not Supported
Microsoft Power BI Supported
Microsoft Teams Supported
N-able N‑central Not Supported
NinjaOne Not Supported
Nvoip Supported
N‑able N-sight RMM Not Supported
QuickBooks Enterprise Not Supported
Rocket.Chat Supported
Slack Supported
Slemma Supported
WhatsApp Supported
Zoom Phone Supported
Claim DeskDay and update features and information
Claim DeskDay and update features and information
Claim Desk Manager and update features and information
Claim Desk Manager and update features and information