Delacon vs. PhoneTrack Comparison


Delacon	PhoneTrack
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Delacon	PhoneTrack
		Related Products CTM CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 4.5 out of 5 stars 939 Ratings Visit Website for CTM Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 4.3 out of 5 stars 1,838 Ratings Visit Website for Aircall Phonexa Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. 4.9 out of 5 stars 246 Ratings Visit Website for Phonexa 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. Businesses use 800.com to track phone leads across websites, ads, social media, and offline marketing, improve response times, and follow up on missed calls. With integrations for Google Ads, GA4, Meta, Microsoft Ads, and popular CRMs, 800.com connects call data to marketing and sales workflows. The platform is easy to set up, flexible as businesses grow, and designed to turn phone calls into clearer insights and better customer experiences. 4.5 out of 5 stars 2,435 Ratings Visit Website for 800.com QEval QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. 4.5 out of 5 stars 69 Ratings Visit Website for QEval Community Phone Calling made modern. Your business number. Your employees' phones. Our amazing features. A dial menu spoken by our voice actors. Callers press numbers to make purchases, hear MP3s, connect to specific staff, and more. Make and answer calls using your number on multiple phones without the caller ever knowing. Employees hear secret in-house menus, transfer calls, and send voicemails to their email, all from their dialpad. These business features require no new software or hardware. Your dialpad come to life. Porting your business or personal number at the press of a button. Select from our menu of modern voice features for your business or personal line. We'll activate these features on your current phone for you. No work (or learning) required from you. We'll be here to transform your number whenever your desires change. 4.7 out of 5 stars 1,649 Ratings Visit Website for Community Phone DialerAI Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines. 4.8 out of 5 stars 5 Ratings Visit Website for DialerAI DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 4.8 out of 5 stars 625 Ratings Visit Website for DialedIn Adversus Adversus is an outbound dialing solution that helps you streamline your call strategies, automate manual processes, and provide valuable insights to improve your outbound workflows and efficiency. Adversus was born in 2015 after our founders experienced a lack of flexibility with the solution they worked with. The dream was to build an outbound solution that would change the game․ We believe in user-driven innovation, and we acknowledge that every single user has different needs and demands. We provide a solution that incorporates flexibility and customization to every aspect of the workflow. At Adversus, our primary focus is to have a future-proof solution that never falls behind. We do not just want to adapt to the market but instead push the boundaries of what is possible. Adversus is used by businesses in a wide range of industries, with the common goal to make their outbound call activities more efficient. The size ranges from one to several hundred end-users. 4.5 out of 5 stars 172 Ratings Visit Website for Adversus TollFreeForwarding Activate your new international phone number in 60 seconds. Choose from phone numbers in over 120+ countries and 1,000 cities. Forward your calls to any phone number in the world. Robust scheduling options allow you to route your calls based on the days and hours of your business. Route your calls to your main call center during business hours and to voicemail during non-business hours. Instantly view detailed information about calls made to your TollFreeForwarding phone number. Learn about your customers' call habits to help make decisions about outbound sales and follow-up. Keep track of your calls by recording all or some of your calls. Recorded calls are stored in call detail records and can be played or downloaded at any time. 4.2 out of 5 stars 3,266 Ratings Visit Website for TollFreeForwarding
Delacon: About In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.	PhoneTrack: About A voice data measurement, analysis and qualification platform made for marketing, sales or management teams . Artificial intelligence to analyze calls, classify the most productive ones, create automations and speed up the sales process. Calculate the ROI of campaigns including calls. Measure the origin and quantity of leads that call and maximize the results of your campaigns and ads. Metrics about each salesperson on the phone and terms that convert calls into sales. In addition to data for team training and insights into the consumer journey. Track multiple points of sale (or call centers) and performance metrics related to marketing. All in one centralized panel. We have what you need to improve your operation!
Delacon: Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	PhoneTrack: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Delacon: Audience Companies searching for a call tracking solution	PhoneTrack: Audience Businesses seeking to measure campaigns and improve sales with real-time information on all calls
Delacon: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	PhoneTrack: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
Delacon: API Offers API Supported	PhoneTrack: API Offers API Not Supported
Delacon: Screenshots and Videos View more images or videos	PhoneTrack: Screenshots and Videos View more images or videos
Delacon: Pricing No information available. Free Version Supported Free Trial Supported	PhoneTrack: Pricing No information available. Free Version Not Supported Free Trial Not Supported
Delacon: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	PhoneTrack: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Delacon: Training Documentation Not Supported Webinars Supported Live Online Supported In Person Not Supported	PhoneTrack: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Delacon: Company Information Delacon Founded: 1996 Australia www.delaconcorp.com	PhoneTrack: Company Information PhoneTrack Founded: 2015 Brazil www.phonetrack.com.br/
Delacon: Alternatives CTM CallTrackingMetrics 4.5 out of 5 stars	PhoneTrack: Alternatives Infinity Call Tracking Infinity Tracking
Delacon: Knowlarity Knowlarity Communications Pvt. Ltd.	PhoneTrack: CallSource
Delacon: Retreaver	PhoneTrack: Invoca
Delacon: Invoca	PhoneTrack: CallRail 5.0 out of 5 stars
Delacon: PhoneWagon 4.0 out of 5 stars View All	PhoneTrack: CTM CallTrackingMetrics 4.5 out of 5 stars View All
Delacon: Categories Call Tracking Supported IVR Supported Speech Analytics Supported	PhoneTrack: Categories Call Tracking Supported Conversation Intelligence Supported Revenue Intelligence Supported
Delacon: Call Tracking Features Call Log Not Supported Call Recording Supported Call Routing Supported Caller Identification Supported Campaign Management Supported Conversion Tracking Supported CRM Supported IVR / Voice Recognition Supported Keyword Tracking Supported Show More Features IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Not Supported Voice Customization Supported Voice Mail Supported Speech Analytics Features Automatic Transcription Supported Call Center Management Supported Call Recording Supported Customer Experience Management Supported Data Security Supported Natural Language Processing Supported Predictive Analytics Supported Self-Service Search Supported Sentiment Analysis Supported Surveys & Feedback Supported
Delacon: Integrations Facebook Supported Google Ads Supported Salesforce Supported Zapier Supported Adobe Marketo Engage Supported Domo Supported Google Analytics 360 Supported HubSpot Customer Platform Not Supported Marin Software Supported Microsoft Advertising Supported Nekton.ai Not Supported Pipedrive Not Supported RD Station Not Supported Signal Supported Skai Supported Slack Not Supported Stackreaction Not Supported Tableau Supported Tealium Customer Data Hub Supported Show More Integrations View All 19 Integrations	PhoneTrack: Integrations Facebook Supported Google Ads Supported Salesforce Supported Zapier Supported Adobe Marketo Engage Not Supported Domo Not Supported Google Analytics 360 Not Supported HubSpot Customer Platform Supported Marin Software Not Supported Microsoft Advertising Not Supported Nekton.ai Supported Pipedrive Supported RD Station Supported Signal Not Supported Skai Not Supported Slack Supported Stackreaction Supported Tableau Not Supported Tealium Customer Data Hub Not Supported Show More Integrations View All 11 Integrations
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