Deepser vs. Device42 Comparison


Deepser	Device42 Device42, A Freshworks Company	+	+
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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website Freshservice If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. 2,173 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 25 Ratings Visit Website EcholoN EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. Its integrated Enterprise Application Framework enables organizations to configure workflows, forms, data structures and roles and to build individual business applications on the same platform. EcholoN supports Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, Asset and Configuration Management, customer and contract processes, maintenance and technical service. Workflow automation, notifications, escalations, dashboards and reporting help standardize processes and improve transparency. EcholoN is designed for organizations that need more than a traditional ticketing system and want to connect IT, service departments and business processes on one scalable platform 50 Ratings Visit Website SuperOps SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment. 295 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 6,064 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 678 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website EZO AssetSonar AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. 118 Ratings Visit Website JDisc Discovery JDisc Discovery is a comprehensive network inventory and IT asset management solution designed to help organizations gain clear, up-to-date visibility into their IT environment. It automatically scans and maps devices across the network, including servers, workstations, virtual machines, and network hardware, to create a detailed inventory of all connected assets. This includes critical information such as hardware configurations, software installations, patch levels, and relationshipots between devices. One of the standout features of JDisc Discovery is its agentless discovery process, meaning it does not require the installation of any software on individual devices, reducing deployment time and minimizing network impact. It supports a wide range of protocols (e.g., SNMP, SSH, WMI) to gather data, making it compatible with diverse IT environments, whether they are Windows, Linux, or Unix-based. 30 Ratings Visit Website
About Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status.	About With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Managed service providers, Enterprises	Audience Device42 serves the information technology industry. Data centers with more than 100 devices are entry-level candidates for Device42.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Contact us to enquire about our licensing. Free Version Not Supported Free Trial Supported	Pricing $1499.00/year Pricing is based on the number of devices and IP addresses. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros It is easy to install and configure. The reports are completely customizable. Seamless integration with third party applications. It allows us to discover networks, physical and virtual servers easily and import data. It allows visualizing of application dependency mapping. The best feature of Device 42 is that it is highly customizable and flexible in terms of integration with other software programs. The user interface of the software is designed in such a way that it displays all the necessary data in an organized manner. It offers various pre-defined reports and built-in dependency mapping topologies that cut down the input time and increases the overall productivity. Device42 is a great software product that our business team really requires to work on a day to day basis. It is very helpful and really increases productivity. The Room, Rack, and Device model layouts are some of the best features in Device 42. Very much a lightweight Visio for building server rooms, cable diagrams, and rack elevation diagrams for ones IT companies. I like how customizable and versatile of an infrastructure platform Device42 is. The support is better than its peers. Cons Occasionally the system may be slow which can cause decrease in speed of completing tasks. The user interface and the graphics used in the software feels a bit outdated in use. Not many issues specifically with the product or software. There could be some more functionality built into the product. The UI is a bit dated, lacks modern graphic elements like one we need for a pure data center operations. It can feel slow at times/somewhat laggy, due to how central it is.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Deepser Founded: 2017 Italy www.deepser.com	Company Information Device42, A Freshworks Company Founded: 2011 United States www.device42.com
Alternatives Serviceaide	Alternatives JDisc Discovery JDisc
Vivantio	Nlyte DCIM Nlyte Software
Freshservice Freshworks	Canfigure
Startly Startly Labs	Faddom
iET ITSM iET Solutions View All	FNT Command Platform FNT View All
Categories CMDB Supported Help Desk Supported Incident Management Supported IT Asset Management Supported IT Management Supported ITSM Supported Knowledge Management Supported MSP Supported Service Desk Supported Workflow Management Supported	Categories Application Dependency Mapping Supported Asset Tracking Supported Barcoding Supported Cable Management Supported Capacity Planning Supported CMDB Supported Continuous Integration Supported Data Center Infrastructure Management (DCIM) Supported Data Center Management Supported DevOps Supported Inventory Management Supported IP Address Management (IPAM) Supported IT Asset Management Supported IT Documentation Supported IT Management Supported ITSM Supported Network Access Control (NAC) Supported Network Configuration Supported Network Mapping Supported Shadow IT Discovery Supported
CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Not Supported IT Asset Management Supported License Management Supported Performance Management Not Supported Relationship Mapping Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Supported IT Service Management Supported Maintenance Management Not Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Supported Patch Management Not Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Not Supported Self Service Portal Supported Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Incident Management Features Audit Trail Not Supported Corrective Actions (CAPA) Not Supported Disaster Recovery Not Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Not Supported Root-Cause Diagnosis Not Supported Safety Management Not Supported Task Management Supported Ticket Management Supported Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Not Supported Discussion Boards Not Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Not Supported Privileged Access Management (PAM) Not Supported Project Management Supported Remote Access Not Supported Remote Systems Monitoring Not Supported Scheduling Supported Service Desk Features Change Management Supported CMDB Supported Incident Management Supported IT Asset Management Supported Knowledge Base Supported Mobile Access Supported Procurement Management Supported Remote Control Supported Self Service Portal Supported SLA Management Supported Workflow Management Features Access Controls/Permissions Not Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported	CMDB Features Change Management Supported Configuration Management Supported Data Visualization Supported Device Auto Discovery Supported Impact Management Not Supported IT Asset Management Supported License Management Supported Performance Management Not Supported Relationship Mapping Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Not Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Supported Contract/License Management Not Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Not Supported Release & Deployment Management Not Supported Self Service Portal Not Supported Show More Features Asset Tracking Features Activity Tracking Not Supported Audit Trails Not Supported Barcoding / RFID Supported Checkout / Check-In Not Supported Depreciation Tracking Supported Disposal Tracking Supported Inventory Management Supported Location Tracking Supported QR Codes Supported Reservations Not Supported Service History Not Supported Barcoding Features Barcode Generation Supported Barcode Scanning Supported Custom Labels Supported Inventory Management Supported Label Templates Supported Receiving Labels Not Supported RFID Not Supported Serial Number Tracking Supported Shipping Labels Not Supported Continuous Integration Features Build Log Not Supported Change Management Supported Configuration Management Supported Continuous Delivery Not Supported Continuous Deployment Not Supported Debugging Not Supported Permission Management Not Supported Quality Assurance Management Not Supported Testing Management Not Supported Data Center Management Features Audit Trail Not Supported Behavior-Based Acceleration Not Supported Cross Reference System Supported Device Auto Discovery Supported Diagnostic Testing Not Supported Import / Export Data Supported JCL Management Not Supported Multi-Platform Not Supported Multi-User Supported Power Management Supported Sarbanes-Oxley Compliance Supported DevOps Features Approval Workflow Supported Dashboard Supported KPIs Not Supported Policy Management Not Supported Portfolio Management Not Supported Prioritization Not Supported Release Management Not Supported Timeline Management Not Supported Troubleshooting Reports Not Supported Inventory Management Features Alerts/Notifications Not Supported Barcoding / RFID Supported Forecasting Not Supported Inventory Optimization Not Supported Kitting Not Supported Manufacturing Inventory Management Supported Mobile Access Not Supported Multi-Channel Management Not Supported Product Identification Supported Reorder Management Not Supported Reporting/Analytics Supported Retail Inventory Management Supported Supplier Management Not Supported Warehouse Management Not Supported Network Access Control (NAC) Features Authentication Supported Authorization Supported Automated Hotfix / Updates Supported Centralized Policy Management Supported Dashboard Supported Device Auto-Provisioning Supported Device Self-Registration Not Supported Posture Assessment Not Supported Quarantine / Remediation Not Supported Secure Guest Access Not Supported Network Mapping Features Color Codes / Icons Not Supported Compliance Management Supported Device Auto Discovery Supported Hierarchical Mapping Supported Location-Based Mapping Supported Map Exporting Supported On-Demand Mapping Supported Reporting/Analytics Supported Self-Updating Maps Supported Web Traffic Reporting Not Supported
Integrations Atlassian Insight Not Supported Azure Marketplace Not Supported BackBox Not Supported Confluence Not Supported Deepser Not Supported Device42 Supported Freshservice Not Supported HaloCSM Not Supported ISL Light Remote Desktop Supported Infoblox IPAM Not Supported Jira Service Management Not Supported Jira Work Management Not Supported JupiterOne Not Supported Splunk Cloud Platform Not Supported StackStorm Not Supported ThreatAware Not Supported Vivantio Not Supported Zapier Not Supported Zendesk Not Supported Show More Integrations View All 4 Integrations	Integrations Atlassian Insight Supported Azure Marketplace Supported BackBox Supported Confluence Supported Deepser Supported Device42 Not Supported Freshservice Supported HaloCSM Supported ISL Light Remote Desktop Not Supported Infoblox IPAM Supported Jira Service Management Supported Jira Work Management Supported JupiterOne Supported Splunk Cloud Platform Supported StackStorm Supported ThreatAware Supported Vivantio Supported Zapier Supported Zendesk Supported Show More Integrations View All 28 Integrations
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