ReplyOne

ReplyOne

Sematell
+
+

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About

Customermates is the clean, modern AI CRM built specifically for small businesses that don't want to fight complex software. It's ready to use in about two minutes, requires no training, and feels intuitive from the first click. Customer data, notes, and interactions live in one clear place, supported by a sleek, distraction-free UI designed for everyday work. For teams that want more power, Customermates integrates seamlessly with n8n, making it fully automatable and easy to connect with existing tools and workflows. Built in Germany and fully GDPR-compliant, Customermates offers a reliable alternative to enterprise AI CRMs — helping small teams stay organized, move faster, and build better customer relationships without unnecessary overhead.

About

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses

Audience

Call Center solution for companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

14€ / User
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Customermates
Founded: 2026
Germany
customermates.com

Company Information

Sematell
Founded: 2000
Germany
www.sematell.com/english/

Alternatives

Lime Connect

Lime Connect

Lime Connect (formerly Userlike)

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Combit CRM

Combit CRM

combit
Freshdesk

Freshdesk

Freshworks

Categories

CRM

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

n8n

Integrations

n8n
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