RemoteView

RemoteView

RSUPPORT Co. Ltd.
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About

ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.

About

RemoteView provides the easiest way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets you remotely access your computers and mobile devices through your internet connection, regardless of time and place. You can easily control your computers and mobile devices in real-time in a quick and secure way. All you need to do is install the agent on your remote computers, Android devices, and servers. Record the remote control operation and use them for fault identification and management. Set the connection time for each user and let them connect only during the allowed time. Provides daily chart and detailed log data for remote control usage history. Block the registered domain and URL for additional security and privacy. IP/MAC address are stored to block unauthorized external access allowing access from the list only.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

MSP, cloud, VAR, audio/visual, internal IT, and managed security providers

Audience

IT team, datacenter managers, end users, work-from-home, smart workers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$27 per month
Free - $0
One - $27 per month, single tech license
Standard - $42 per month per concurrent tech
Premium - $52 per month per concurrent tech
Free Version Supported
Free Trial Supported

Pricing

$3.99/month/device
Standard : $3.99 / month / device
Enterprise : $6.50 / month / device
Server : Contact Us
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.5 / 5
ease 4.9 / 5
features 4.8 / 5
design 4.3 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • I use this a dozen or so times a year with IT support companies when they need control of my computer for trouble shooting. Always fast and easy to use.
  • 1. The best feature of Connect Wise Control is the ability to manually control the screen resolution output while working on slow bandwidth connection. 2. The sessions are protected and secured. 3. The device remote controlling works smoothly without any jitter or lags in either video or audio.
  • - The user interface is intuitive and easy to use. - It provides a stable and reliable connection from both end. - The connection time is quick, and the software is not heavy on processor while running.
  • - The free version is a great tool to get started. - It is pretty easy to set up and use. - It is a very stable tool and does not put load on the system.
  • The interface of the software is straightforward and easy to use that helps in organizing multiple clients at a time. It takes negligible to time to connect, and the connection is swift and reliable with no latency. The connection can be formed in a flexible manner via email or code.

Cons

  • No cons. Works like it's supposed to. Sometimes clients forget to click the allow the download, but that's not really a con of the product.
  • 1. The only thing in which the tool lacks behind is the user interface of the tool, that is quite messy and unorganized. But UI plays a crucial role in user experience.
  • - ConnectWise control is the perfect tool for reliable and fast remote access, and it provides what it claims.
  • - There are some minor bugs, like the guest monitor does not work properly.
  • The backward version of the agent is not supported. It does not have iOS or Android support.

Pros & Cons from Real Users

Pros

  • I recommend this because it's hand and fast to get connected!!! if you are working from home, connection is very important!!! check for free demo.
  • Great interface and efficient in access. Our business/team meeting went smoothly because of this software!! Thanks :-)
  • New computer and had my friend help me set it up. I could not have done it without this software! It was so much help and wanna say thank you to the team :)
  • Used another product for years. Basic remote control is all I needed and they continue to up-sell and raise prices. I changed to RemoteView and haven't looked back.
  • This app actually does work!!

Cons

  • Deployment Complexity, Need To Simplify Remote Deployment Options For Administrators.
  • Complex Remote Printing Setup, Need To Simplify Remote Printing Configuration And Setup.
  • Inefficient Wake-On-Lan Configuration, Need To Simplify Wake-On-Lan Setup And Configuration.
  • Low-Bandwidth Performance, Need To Improve Performance In Low-Bandwidth Scenarios.
  • Incomplete Rome Monitoring, need to provide comprehensive monitoring tools for better oversight.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

ConnectWise
Founded: 1982
United States
screenconnect.connectwise.com/

Company Information

RSUPPORT Co. Ltd.
Founded: 2001
South Korea
www.rview.com

Alternatives

Alternatives

Categories

Co-Browsing Supported
Customer Service Supported
Help Desk Supported
Meeting Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
Video Conferencing Supported
Web Conferencing Supported

Categories

Remote Desktop Supported
Remote Work Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Not Supported
User Management Not Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Meeting Features

Action Item Tracking Not Supported
Agenda Management Not Supported
Attendee Management Supported
Board Meetings Supported
Committee Meetings Supported
Internal Meetings Supported
Invitation Management Supported
Legislative Meetings Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Not Supported
Meeting Room Booking Not Supported
Minutes Management Not Supported
Post-Meeting Tools Supported
Scheduling Not Supported
Travel Management Not Supported
Voting Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Integrations

Acronis Cyber Protect Supported
Asio by ConnectWise Supported
AuthPoint Supported
ConnectWise Automate Supported
ConnectWise PSA Supported
CyberFOX Password Manager Supported
CyberQP Supported
Datto RMM Supported
Delinea Cloud Access Controller Supported
Freshdesk Supported
ITBoost Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
N‑able Passportal Supported
OpenText Core MDR Supported
Slaask Supported
SmartConnect Supported
Syncro Supported
ThreatLocker Supported
Zendesk Supported

Integrations

Acronis Cyber Protect Not Supported
Asio by ConnectWise Not Supported
AuthPoint Not Supported
ConnectWise Automate Not Supported
ConnectWise PSA Not Supported
CyberFOX Password Manager Not Supported
CyberQP Not Supported
Datto RMM Not Supported
Delinea Cloud Access Controller Not Supported
Freshdesk Not Supported
ITBoost Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
N‑able Passportal Not Supported
OpenText Core MDR Not Supported
Slaask Not Supported
SmartConnect Not Supported
Syncro Not Supported
ThreatLocker Not Supported
Zendesk Not Supported
Claim ConnectWise ScreenConnect and update features and information
Claim ConnectWise ScreenConnect and update features and information
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