Close vs. CloudTalk Comparison


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About Close is a sales customer relationship management platform (CRM) built to help you win more deals much faster. With built-in calling, SMS, and email—your team can reach leads wherever they are, with ease. Close is an “all-in-one” CRM which you can use standalone, no plug-ins or add-ons needed. Close is affordable and easy to learn. It's the perfect CRM for startups and small businesses looking to grow fast, who don't want to pay enterprise prices. Plans start at just $49/month. Close comes jam-packed with sales features to power your team, including an automatic inbox syncing, email/SMS messaging automation, Power Dialer, Predictive Dialer, call tracking and recording, VoIP, custom reporting and analytics, and so much more. Our templates are excellent for a number of fields, including real estate, B2B/SaaS, small business, finance, and beyond. Support is offered via email, phone, online FAQ documentation, and a self-service knowledge base.	About Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Startups and small to mid-sized businesses that want to win more deals faster than ever.	Audience Sales teams, Customer Support Teams, Internal Business Phone System, Call Center Solution, Online Stores
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19/month Free Version Free Trial	Pricing $25.00/month (billed annually) The pricing is based on the number of agents you have. Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.7 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Everything works very well and customer support replies very very fast in any situation I had. Hands down! Clean and user-friendly interface. Have calling, SMS, email, all in-built. Integrates wonderfully with other Apps, directly or via Zapier. A++ Support Team!!! Intuitive Interface: Close boasts an intuitive and user-friendly interface that makes it easy to navigate and use, even for those who are not tech-savvy. Seamless Communication: Close offers integration with various communication channels, facilitating seamless interactions with leads and clients through email, calling, and more. Responsive Customer Support: Close’s responsive and helpful customer support team are always ready to assist with any queries or technical issues that may arise. These are just a few of the many advantages that Close offers to businesses aiming to optimize their sales processes and improve customer relationship management. I have used close over the years and I must say that it is one of my favorites. The dialing part of the platform is great. You can text and send emails with just a few clicks and the layout is just simple to follow. The support staff is beyond awesome, they respond usually within the hour or max 2. The issues are resolved within the same working day. Close is great because it’s all one email text call I would recommend this to a friend I would use this for my own shop. Cons Get logged out very often on internet, but maybe it’s my device. Nothing really. Their team is great. They are always deploying new features. Pricing is fair. One drawback of Close, and this is getting very nit picky, could be the absence of certain integrations with niche or specialized software that some businesses might require. This could potentially limit its seamless integration with the entire tech stack of certain companies. Sometimes the audio isn't perfect and the dialing does become slow and laggy. I like everything expect sometimes technical issues.	Pros & Cons from Real Users Pros Auto calling recording, auto transcription, auto dialer, easy to install, easy to integrate, easy to use, best calling software. Installation and configuration is quite straightforward. Their smart speed dialer tool speeds up call making and cuts down on time spent keying in numbers. Incredible experience in general. Having utilized other call suppliers, I can unhesitatingly say CloudTalk brings the best incentive for your cash. The application adapts perfectly with our business requirements and a strong point to note is the fact that it is able to record telephone calls and store them which can be of great help to you in the event of conflict with a customer. The best benefit of the software is its monthly payable there is no annual membership needed. Cloudtalk helps to solve our problem to outreach interested customers. Fantastic support and staff. Cons Pricing may be a bit high for small organizations. Pricing is higher which should be reduced and their windows application needs some improvements. I really tried to search out any major disadvantage in this product but no such major issue found but always improvement required. There have been a few issues with the portable application, but there has been a new update to the application so these issues will ideally be a relic of past times. The major drawback lies at the level of the calls or it can have connection problems or unstable network, making communication difficult. There is nothing that comes to my mind.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Close Founded: 2013 United States close.com	Company Information CloudTalk Founded: 2016 United States www.cloudtalk.io
Alternatives Pipedrive	Alternatives PBXware Bicom Systems
Fluid CRM	Aircall
folk	DialedIn
monday CRM monday.com	Five9
Creatio View All	3CLogic View All
Categories AI CRM AI Sales Agents AI Sales Tools Automotive CRM Call Recording Call Tracking Cold Email Construction CRM Contact Management CRM Email Tracking Financial CRM Hotel CRM Inside Sales Lead Management Lead Nurturing Legal CRM Power Dialers Predictive Dialer Sales Sales Acceleration Sales Enablement Sales Engagement Sales Force Automation SMS Marketing Social CRM	Categories AI Call Center AI Dialers AI Voice Agents Auto Dialer Business Phone Systems Business VoIP Call Accounting Call Center Call Center Infrastructure (CCI) Call Forwarding Call Monitoring Call Recording Call Tracking Contact Center Quality Assurance Conversation Intelligence Internal Communications IVR Power Dialers Predictive Dialer Ringless Voicemail Drop Sales Dialers Telemarketing Telephony
Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Predictive Dialer Features Call Monitoring Call Recording Call Results Call Transfer Callback Scheduling Campaign Specific Caller ID Contact Management FCC Compliance FTC Compliance Lead Capture Lead Management Show More Features CRM Features Calendar/Reminder System Call Logging Document Storage Email Marketing Internal Chat Integration Lead Scoring Marketing Automation Integration Mobile Access Quotes / Proposals Segmentation Social Media Integration Task Management Territory Management Construction CRM Features Client Tracking Contract Management Forecasting Project Management Quote Management Sales Management Scheduling Time Management Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Email Tracking Features A/B Testing Audience Segmentation Campaign Management Event-Based Notifications Location Tracking Team Management Financial CRM Features Account Alerts Asset Management Expense Tracking Household Tracking Influence Tracking Lead Management Marketing Management Relationship Tracking Team Assignments Territory Management Inside Sales Features Auto-Dialing Call List Management Call Recording Campaign Management Dashboard Data Management Lead Capture Lead Distribution Lead Scoring Performance Management Lead Management Features Activity Tracking Campaign Management Lead Capture Lead Distribution Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Source Tracking Lead Nurturing Features A/B Testing Campaign Management Drip Campaigns Lead Capture Lead Notifications Lead Scoring Lead Segmentation Performance Metrics Personalization Pipeline Management SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Sales Acceleration Features Campaign Management CPQ Dialer Email Sequencing Email Templates Email Tracking List Building Meeting Scheduler Predictive Analytics Reporting Sales Gamification Sales Intelligence Sales Workflow Management Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management Sales Engagement Features Call Scripts / Call Steps CRM Integration Email Sequences Email Tracking / Automation Lead Management Reporting / Analytics Sales / Voice Dialer Sales Automation Search Task Management Templates Workflow Management Sales Force Automation Features Call Management Campaign Management Channel Management Commission Management Contact Management Contract Management Customer Database Email Marketing Field Sales Management Lead Management Opportunity Management Performance Metrics Proposal Generation Referral Tracking Sales Forecasting Territory Management	Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations AccessOwl ActiveCampaign Enthu.ai HubSpot CRM HubSpot Customer Platform Intercom Jiminny LiveChat Make Motileo Outdoo AI Plecto WhatsApp Zapier BigCommerce HockeyStack Hyperise Pepsales AI Scispot Workers by Delos Show More Integrations View All 140 Integrations	Integrations AccessOwl ActiveCampaign Enthu.ai HubSpot CRM HubSpot Customer Platform Intercom Jiminny LiveChat Make Motileo Outdoo AI Plecto WhatsApp Zapier BigCommerce HockeyStack Hyperise Pepsales AI Scispot Workers by Delos Show More Integrations View All 51 Integrations
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