eDesk4.9 out of 5 stars |
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Related Products
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ClickDesk:
About
Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
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eDesk:
About
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains.
Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution.
Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
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ClickDesk:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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eDesk:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ClickDesk:
Audience
Companies of all sizes that want to convert website visitors to happy customers
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eDesk:
Audience
eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
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ClickDesk:
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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eDesk:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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ClickDesk:
API
Offers API
Supported
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eDesk:
API
Offers API
Supported
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ClickDesk:
Screenshots and Videos |
eDesk:
Screenshots and Videos |
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ClickDesk:
Pricing
$9.99 per month
Free Version
Not Supported
Free Trial
Not Supported
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eDesk:
Pricing
Free
Standard Plans (per agent per month):
Essential – $39 - Basic support foundation with centralised inbox, live chat & automated workflows. Growth – $89 - Adds CSAT surveys, performance metrics, data migrations & more marketplaces. Professional – $119 - Includes advanced reporting, custom roles, API access, onboarding & security. Enterprise – Custom pricing - Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version
Supported
Free Trial
Supported
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ClickDesk:
Reviews/
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eDesk:
Reviews/
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eDesk:
Pros & Cons from Real UsersPros
Cons
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ClickDesk:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
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eDesk:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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ClickDesk:
Company InformationClickDesk
Founded: 2011
United States
www.clickdesk.com
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eDesk:
Company InformationeDesk
Founded: 2012
Ireland
www.edesk.com
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ClickDesk:
Alternatives |
eDesk:
Alternatives |
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eDesk:
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eDesk:
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ClickDesk:
Categories |
eDesk:
Categories |
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ClickDesk:
Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk Features
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat Features
Canned Responses
Supported
Customizable Branding
Supported
Geo Targeting
Supported
Offline Form
Not Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
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eDesk:
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Not Supported
Document Storage
Not Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Not Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Not Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
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ClickDesk:
Integrations
BigCommerce
Supported
Facebook
Supported
Gmail
Supported
Magento
Supported
PrestaShop
Supported
Shopify
Supported
Wix
Supported
ActiveCampaign
Supported
Amazon
Not Supported
Capsule
Supported
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eDesk:
Integrations
BigCommerce
Supported
Facebook
Supported
Gmail
Supported
Magento
Supported
PrestaShop
Supported
Shopify
Supported
Wix
Supported
ActiveCampaign
Not Supported
Amazon
Supported
Capsule
Not Supported
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ClickDesk:
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eDesk:
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