eDesk

eDesk

4.9 out of 5 stars
ClickDesk eDesk

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ClickDesk:

About

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
eDesk:

About

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
ClickDesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
eDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ClickDesk:

Audience

Companies of all sizes that want to convert website visitors to happy customers
eDesk:

Audience

eCommerce sellers interested in a powerful customer support and help desk solution specifically built for ecommerce
ClickDesk:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
eDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ClickDesk:

API

Offers API Supported
eDesk:

API

Offers API Supported
ClickDesk:

Screenshots and Videos

eDesk:

Screenshots and Videos

ClickDesk:

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Not Supported
eDesk:

Pricing

Free
Standard Plans (per agent per month):
Essential – $39
- Basic support foundation with centralised inbox, live chat & automated workflows.

Growth – $89
- Adds CSAT surveys, performance metrics, data migrations & more marketplaces.

Professional – $119
- Includes advanced reporting, custom roles, API access, onboarding & security.

Enterprise – Custom pricing
- Tailored for large teams with unlimited stores, dedicated support & workflows.
Free Version Supported
Free Trial Supported
ClickDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
eDesk:

Reviews/Ratings

Overall 4.9 / 5
ease 4.4 / 5
features 4.6 / 5
design 4.4 / 5
support 4.9 / 5
eDesk:

Pros & Cons from Real Users

Pros

  • Easy to use, stores a lot of information and details which are easy to access, friendly team who will help.
  • Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.
  • Ease of use. Excellent features. Fantastic support who are extremely quick and responsive with accurate information. Webinars to enhance your knowledge.
  • Fast and convenient, the AI and template reply is really helpful to shorten the time spending on replying message.
  • - Easy to see workload - Distributes workload equally automatically - AI responses makes answering common enquiries a breeze - All Orders / Customer Service in one place for 10 of our stores - Streamlines workload

Cons

  • Could do with some free training on new upgrades that's it.
  • Lack of shortcuts. Shortcuts keys for some features would have been better.
  • Can sometimes be a little bit laggy, tickets take around 5 mins to drop across.
  • It would be better if the view only account can have access to leave note to @note to the agent who is really responding to the message.
  • Up to now we haven't seen any cons to using eDesk.
ClickDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
eDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ClickDesk:

Company Information

ClickDesk
Founded: 2011
United States
www.clickdesk.com
eDesk:

Company Information

eDesk
Founded: 2012
Ireland
www.edesk.com
ClickDesk:

Alternatives

eDesk:

Alternatives

ExpertGuru

ExpertGuru

ExpertGuru.ai
ClickDesk:
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Live Assist for Microsoft Dynamics 365

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eDesk:
3Dsellers

3Dsellers

5.0 out of 5 stars
ClickDesk:
eDesk:
ClickDesk:
eDesk:
ClickDesk:
LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
eDesk:
ClickDesk:

Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported
eDesk:

Categories

Customer Service Supported
eCommerce Tools Supported
Help Desk Supported
Live Chat Supported
ClickDesk:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
eDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
ClickDesk:

Integrations

BigCommerce Supported
Facebook Supported
Gmail Supported
Magento Supported
PrestaShop Supported
Shopify Supported
Wix Supported
ActiveCampaign Supported
Amazon Not Supported
Capsule Supported
Help Desk Migration Not Supported
Parsey Supported
Slack Supported
Tumblr Supported
Walmart Not Supported
Webs Supported
X (Twitter) Not Supported
Zoho CRM Supported
osCommerce Supported
xSellco Feedback Not Supported
eDesk:

Integrations

BigCommerce Supported
Facebook Supported
Gmail Supported
Magento Supported
PrestaShop Supported
Shopify Supported
Wix Supported
ActiveCampaign Not Supported
Amazon Supported
Capsule Not Supported
Help Desk Migration Supported
Parsey Not Supported
Slack Not Supported
Tumblr Not Supported
Walmart Supported
Webs Not Supported
X (Twitter) Supported
Zoho CRM Not Supported
osCommerce Not Supported
xSellco Feedback Supported
ClickDesk:
Claim ClickDesk and update features and information
Claim ClickDesk and update features and information
eDesk:
Claim eDesk and update features and information
Claim eDesk and update features and information