Audience
Shopify store owners that want a live chat solution built for Shopify
About Shopify Inbox
Turn browsers into buyers using the power of chat. Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox. Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin. Talk to customers and manage conversations with ease from the mobile app or web. Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence. Get insights into what customers have in their cart when you talk to them using online store chat. Share custom discount codes over chat to close sales and turn a one-time shopper into loyal customer. Identify conversations that are likely to lead to a sale with automatic chat classification. Create FAQs so customers can find answers to popular questions about your return policy, shipping details, and more. Keep your brand consistent and use saved response shortcuts to help customers quickly.
Other Popular Alternatives & Related Software
HelpCenter
HelpCenter is an intuitive, easy to set up and use customer service software for e-commerce to make your interactions with customers more effective. Save tons of valuable support team time with our user-friendly FAQ builder that allows you to create an informative, easy to navigate FAQ page in no time. Effortlessly manage all incoming inquiries from a single location with HelpDesk, no matter the channel – let your customers decide! Finally, use our customer service app to allow your visitors to address their concerns instantly with our Live Chat right in your store, or let them fill in a contact form outside office hours. Enjoy a smooth, unified communication experience and turn it into excellent customer support service with HelpCenter.
Learn more about HelpCenter
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide.
Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard.
Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows.
Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication.
Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding.
Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
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Zoho Desk
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
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LiveChat
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard.
Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately.
Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Shopify
Founded: 2006
Canada
www.shopify.com/inbox
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Support
Online
Shopify Inbox Frequently Asked Questions
Q: What kinds of users and organization types does Shopify Inbox work with?
Shopify Inbox works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Shopify Inbox support in their product?
Shopify Inbox supports these languages: English.
Q: What kind of support options does Shopify Inbox offer?
Shopify Inbox offers support via online.
Q: What other applications or services does Shopify Inbox integrate with?
Shopify Inbox integrates with: Apple Business Chat, Facebook Messenger, Freshchat, Instagram, Shopify, and Shopney.
Q: Does Shopify Inbox have a mobile app?
Yes, Shopify Inbox has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Shopify Inbox provide?
Shopify Inbox provides training in the form of documentation.
Q: Does Shopify Inbox offer a free trial?
Yes, Shopify Inbox offers a free trial.
Shopify Inbox Product Features
Live Chat
Canned Responses
Supported
Proactive Chat
Supported
Transfers / Routing
Supported
Customizable Branding
Not Supported
Geo Targeting
Not Supported
Offline Form
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Website Visitor Tracking
Not Supported
