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About

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.

About

Survicate is a Customer Feedback Platform that lets you collect, analyze, and act on feedback. Launch targeted surveys across web, mobile, email, and in-product channels, triggered by user behavior and connected to your CRM, helpdesk, or product analytics tools. Aggregate feedback from 15+ sources like support tickets, call transcripts, and App Store reviews, and auto-analyze it with Research Hub, our AI research repository. Ask AI Research Assistant questions and get answers backed by your actual data. With Survicate MCP, work with your feedback in Claude, ChatGPT, or Cursor: pull results and research summaries, start Research Hub projects, and create surveys right from the chat. 45+ native integrations including HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack help you act on insights quickly. Used by product managers, researchers, and CX teams who need a feedback system that informs decisions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that want to convert website visitors to happy customers

Audience

Customer-centric businesses that value customer feedback and use it to drive growth.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

ClickDesk
Founded: 2011
United States
www.clickdesk.com

Company Information

Survicate
Founded: 2013
Poland
survicate.com

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Simplesat

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Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported

Categories

Customer Feedback Supported
NPS Supported
Survey Supported
User Research Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Feedback Features

Alerts / Notifications Supported
Behavior Analytics Supported
Bug Reports Supported
Community Feedback Tools Not Supported
Live Chat Not Supported
Negative Feedback Management Supported
Net Promoter Score (NPS) Supported
Screenshot / Screen Capture Supported
Surveys Supported
User Testing Tools Supported
Video Feedback Not Supported
Visual Feedback Tools Not Supported
Voice of the Customer (VoC) Supported
Website Feedback Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported

Integrations

ActiveCampaign Supported
GetResponse Supported
Google Analytics Supported
Mailchimp Supported
Salesforce Supported
Slack Supported
Zapier Supported
Zendesk Supported
CS-Cart Multi-Vendor Supported
Customer.io Not Supported
Gmail Supported
Google Sheets Not Supported
Integry Not Supported
Microsoft Teams Not Supported
Mixpanel Not Supported
Shopify Supported
Uxcam Not Supported
Wufoo Supported
Zoho CRM Supported

Integrations

ActiveCampaign Supported
GetResponse Supported
Google Analytics Supported
Mailchimp Supported
Salesforce Supported
Slack Supported
Zapier Supported
Zendesk Supported
CS-Cart Multi-Vendor Not Supported
Customer.io Supported
Gmail Not Supported
Google Sheets Supported
Integry Supported
Microsoft Teams Supported
Mixpanel Supported
Shopify Not Supported
Uxcam Supported
Wufoo Not Supported
Zoho CRM Not Supported
Claim ClickDesk and update features and information
Claim ClickDesk and update features and information
Claim Survicate and update features and information
Claim Survicate and update features and information