ClickDesk FuseDesk

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ClickDesk:

About

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
FuseDesk:

About

Use FuseDesk to interact with incoming leads. Automate onboarding of new clients. Templates and workflow automation free your agents to spend time where it matters. Templates speed up and personalize your support. Populate them with merge fields from the contact record. FuseDesk connects with your favorite CRM. Infusionsoft by Keap, ActiveCampaign, and more. Ask about our powerful, simple integrations! Focus on your customers, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.
ClickDesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
FuseDesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ClickDesk:

Audience

Companies of all sizes that want to convert website visitors to happy customers
FuseDesk:

Audience

Help Desk solution for companies
ClickDesk:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
FuseDesk:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ClickDesk:

API

Offers API Supported
FuseDesk:

API

Offers API Not Supported
ClickDesk:

Screenshots and Videos

FuseDesk:

Screenshots and Videos

ClickDesk:

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Not Supported
FuseDesk:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ClickDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
FuseDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ClickDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
FuseDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
ClickDesk:

Company Information

ClickDesk
Founded: 2011
United States
www.clickdesk.com
FuseDesk:

Company Information

FuseDesk
Founded: 2009
United States
www.fusedesk.com
ClickDesk:

Alternatives

FuseDesk:

Alternatives

ClickDesk:
Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
FuseDesk:
ClickDesk:
FuseDesk:
HelpDesk

HelpDesk

HelpDesk.com
4.5 out of 5 stars
ClickDesk:
FuseDesk:
ClickDesk:
LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
FuseDesk:
ClickDesk:

Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported
FuseDesk:

Categories

Help Desk Supported
ClickDesk:

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
FuseDesk:

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
ClickDesk:

Integrations

ActiveCampaign Supported
Facebook Supported
Keap Supported
Slack Supported
Stackreaction Supported
AccessAlly Not Supported
BigCommerce Supported
GetResponse Supported
Hipsocial Supported
InsertChat Supported
MODX Supported
Mailchimp Supported
Parsey Supported
PrestaShop Supported
Salesforce Supported
Shopify Supported
Weebly Supported
WordPress Supported
Xero Supported
FuseDesk:

Integrations

ActiveCampaign Supported
Facebook Supported
Keap Supported
Slack Supported
Stackreaction Supported
AccessAlly Supported
BigCommerce Not Supported
GetResponse Not Supported
Hipsocial Not Supported
InsertChat Not Supported
MODX Not Supported
Mailchimp Not Supported
Parsey Not Supported
PrestaShop Not Supported
Salesforce Not Supported
Shopify Not Supported
Weebly Not Supported
WordPress Not Supported
Xero Not Supported
ClickDesk:
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Claim ClickDesk and update features and information
FuseDesk:
Claim FuseDesk and update features and information
Claim FuseDesk and update features and information