Click2CoachEnvision Telephony
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VoiceLogBSG
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Related Products
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About
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.
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About
Get personalized, reliable verification with an objective 3rd party. Our dedicated team is highly experienced in managing the entire TPV process – from start to finish. Our robust digital solutions include VoIP phone number ID, geolocation, documentation storage, customizable reports, and more. Automated options offer simpler experiences with less staffing. The system reads out verification questions, to which callers respond with a “yes” or “no.” Data breaches occur often, which makes trusting others with your information challenging. With AnswerNet TPV, that’s never an issue. All our data is securely stored on AWS for the protection of both you and your customers. SOC 2 is a voluntary compliance standard for service organizations developed by the American Institute of CPAs (AICPA), which specifies how organizations should manage customer data. The standard is based on the following Trust Services Criteria: security, availability, processing integrity, confidentiality, and privacy.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
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Audience
Companies seeking a solution to manage their reports and operations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationEnvision Telephony
Founded: 1994
United States
www.envisioninc.com
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Company InformationBSG
answernet.com/answernet-third-party-verification/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Not Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Training Features
Academic / Education
Not Supported
Asynchronous Learning
Not Supported
Blended Learning
Not Supported
Built-In Course Authoring
Supported
Built-in LMS
Supported
Certification Management
Not Supported
Corporate / Business
Not Supported
eCommerce
Not Supported
Learner Portal
Supported
Mobile Learning
Not Supported
Simulation
Not Supported
Synchronous Learning
Not Supported
Training Companies
Not Supported
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Call Center Features
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
On-Demand Recording
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
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Integrations
No info available.
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Integrations
No info available.
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