Click2CoachEnvision Telephony
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Showpad CoachShowpad
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Related Products
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About
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.
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About
Deliver the onboarding, training, and coaching your team needs to become trusted advisors and exceed targets with Showpad Coach. Build and deliver scalable, repeatable onboarding programs with a unified content and coaching solution. Equip new hires with the knowledge and skills they need to perform at a high level from day one. Better onboarding with Showpad Coach accelerates sales cycles, promotes higher quota attainment, and helps managers get more out of new hires faster. Deliver bite-sized learning experiences easily with Showpad Coach. Arrange training in paths that encompass both courses and real-world assignments. Keep sellers engaged in learning with interactive courses, live training, video recordings, and real-time leaderboards where they can compete and learn from their peers. Ensure sales teams can apply what they learn and optimize effectiveness with practice. Showpad Coach provides AI-assisted coaching with instant, actionable feedback on recorded sales pitches.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Call centers and businesses looking for a cloud call center software solution for their business needs
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Audience
Sellers and managers searching for a solution to drive consistent performance and get insights
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationEnvision Telephony
Founded: 1994
United States
www.envisioninc.com
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Company InformationShowpad
Belgium
www.showpad.com/product/showpad-coach/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Training Features
Academic / Education
Not Supported
Asynchronous Learning
Not Supported
Blended Learning
Not Supported
Built-In Course Authoring
Supported
Built-in LMS
Supported
Certification Management
Not Supported
Corporate / Business
Not Supported
eCommerce
Not Supported
Learner Portal
Supported
Mobile Learning
Not Supported
Simulation
Not Supported
Synchronous Learning
Not Supported
Training Companies
Not Supported
Call Center Features
Blended Call Center
Not Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Not Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
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Integrations
Adobe Marketo Engage
Not Supported
Amazon Web Services (AWS)
Not Supported
Aprimo
Not Supported
BDB Platform
Not Supported
Box
Not Supported
Digizuite
Not Supported
Extensis Connect
Not Supported
Frontify
Not Supported
Gmail
Not Supported
Google Drive
Not Supported
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Integrations
Adobe Marketo Engage
Supported
Amazon Web Services (AWS)
Supported
Aprimo
Supported
BDB Platform
Supported
Box
Supported
Digizuite
Supported
Extensis Connect
Supported
Frontify
Supported
Gmail
Supported
Google Drive
Supported
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