Click2Coach

Click2Coach

Envision Telephony
+
+

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About

Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience.

About

Deliver the onboarding, training, and coaching your team needs to become trusted advisors and exceed targets with Showpad Coach. Build and deliver scalable, repeatable onboarding programs with a unified content and coaching solution. Equip new hires with the knowledge and skills they need to perform at a high level from day one. Better onboarding with Showpad Coach accelerates sales cycles, promotes higher quota attainment, and helps managers get more out of new hires faster. Deliver bite-sized learning experiences easily with Showpad Coach. Arrange training in paths that encompass both courses and real-world assignments. Keep sellers engaged in learning with interactive courses, live training, video recordings, and real-time leaderboards where they can compete and learn from their peers. Ensure sales teams can apply what they learn and optimize effectiveness with practice. Showpad Coach provides AI-assisted coaching with instant, actionable feedback on recorded sales pitches.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers and businesses looking for a cloud call center software solution for their business needs

Audience

Sellers and managers searching for a solution to drive consistent performance and get insights

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Envision Telephony
Founded: 1994
United States
www.envisioninc.com

Company Information

Showpad
Belgium
www.showpad.com/product/showpad-coach/

Alternatives

Alternatives

Call Coach AI

Call Coach AI

Icana.AI

Categories

Call Center Supported
Call Recording Supported
Training Supported

Categories

Training Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Not Supported
Corporate / Business Not Supported
eCommerce Not Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Not Supported
Synchronous Learning Not Supported
Training Companies Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Integrations

Adobe Marketo Engage Not Supported
Amazon Web Services (AWS) Not Supported
Aprimo Not Supported
BDB Platform Not Supported
Box Not Supported
Digizuite Not Supported
Extensis Connect Not Supported
Frontify Not Supported
Gmail Not Supported
Google Drive Not Supported
HubSpot CRM Not Supported
Imparta i-Coach Not Supported
Impartner PRM Not Supported
MasterControl Not Supported
Optimizely Commerce Connect Not Supported
Outreach Not Supported
Salesforce Not Supported
Slack Not Supported

Integrations

Adobe Marketo Engage Supported
Amazon Web Services (AWS) Supported
Aprimo Supported
BDB Platform Supported
Box Supported
Digizuite Supported
Extensis Connect Supported
Frontify Supported
Gmail Supported
Google Drive Supported
HubSpot CRM Supported
Imparta i-Coach Supported
Impartner PRM Supported
MasterControl Supported
Optimizely Commerce Connect Supported
Outreach Supported
Salesforce Supported
Slack Supported
Claim Click2Coach and update features and information
Claim Click2Coach and update features and information
Claim Showpad Coach and update features and information
Claim Showpad Coach and update features and information