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About

Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.

About

In the travel, events and hospitality industry, conversations with all the right people are required to avoid communication breakdown. Textodog is added to your existing sales and customer service process to prevent errors, reduce call volumes and most importantly, wow clients! A group text conversation is created by leads, your sales team or with automation. Clients part of a transaction now have easy access to your customer service team. Reduce errors and service calls with group text conversations that keeps everyone in the loop. Send group text messages to couples, families and friends in the same conversation. Collaborate with your team, reply to leads and clients from one place. Keep your existing phone number or choose a new one for free. Forward your Textodog phone number to your call center or a mobile phone. Add internal notes to your conversations to keep your team in the loop.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer service teams, ecommerce teams, teams and call centers of any size, working in any industry.

Audience

Anyone seeking for a group text conversation platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$24 per user per month
Free Version
Free Trial

Pricing

$39 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Channels
Founded: 2014
United States
www.channels.app

Company Information

Textodog
Founded: 2020
Canada
textodog.com

Alternatives

Alternatives

LINE

LINE

Naver
Viber

Viber

Viber Media
Freshcaller

Freshcaller

Freshworks

Categories

Categories

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Integrations

Easyflow
HotelConnect
HubSpot CRM
HubSpot Customer Platform
Magento
Make
Pipedrive
Revamp CRM
Shopify
Wufoo
Zapier
Zendesk

Integrations

Easyflow
HotelConnect
HubSpot CRM
HubSpot Customer Platform
Magento
Make
Pipedrive
Revamp CRM
Shopify
Wufoo
Zapier
Zendesk
Claim Channels and update features and information
Claim Channels and update features and information
Claim Textodog and update features and information
Claim Textodog and update features and information