Cardina

Cardina

Caldera Labs
+
+

Related Products

  • CrankWheel
    186 Ratings
    Visit Website
  • Zoho Assist
    2,002 Ratings
    Visit Website
  • Kasm Workspaces
    125 Ratings
    Visit Website
  • SurveySparrow
    3,002 Ratings
    Visit Website
  • Sogolytics
    865 Ratings
    Visit Website
  • ISL Light Remote Desktop
    1,534 Ratings
    Visit Website
  • Birdeye
    4,851 Ratings
    Visit Website
  • Pipedrive
    9,703 Ratings
    Visit Website
  • Rise Vision
    1,371 Ratings
    Visit Website
  • Sage Intacct
    7,935 Ratings
    Visit Website

About

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

About

Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

Audience

Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$69 per month
Free Version
Free Trial

Pricing

$0.0060 per agent minutes
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Caldera Labs
United States
cardina.com

Company Information

Operata
Founded: 2017
United States
operata.com

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
FROGED

FROGED

FROGED Technologies
VeriShow

VeriShow

HBR Labs

Categories

Categories

Integrations

Genesys Cloud CX
Salesforce
Twilio
Zendesk
Amilia SmartRec™
Bland AI
Cartesia Sonic
Cisco Webex
Decagon
Gryphon ONE
Intercom
Kore.ai
LiveKit
Medallia
Odigo
Parloa
RingCentral RingCX
Sinch
SoundHound
Squaretalk

Integrations

Genesys Cloud CX
Salesforce
Twilio
Zendesk
Amilia SmartRec™
Bland AI
Cartesia Sonic
Cisco Webex
Decagon
Gryphon ONE
Intercom
Kore.ai
LiveKit
Medallia
Odigo
Parloa
RingCentral RingCX
Sinch
SoundHound
Squaretalk
Claim Cardina and update features and information
Claim Cardina and update features and information
Claim Operata and update features and information
Claim Operata and update features and information